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CPHQ EXAM QUESTIONS AND
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CORRECT VERIFIED
ANSWERS 100% GUARANTEED
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PASS A+ GRADE
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,Which of the following is the most effective way to integrate performance improvement concepts
throughout an organization?
A. quarterly newsletters
B. Monthly lectures
C. quality teams
D. continuous monitoring
Quality teams include participation by front-line staff, which allows direct integration of
performance improvement into practice.
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Domain: Organizational Leadership
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Which of the following is the best example of an outcome measure?
A. availability of computers
B. pathway compliance
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C. mortality rate
D. laboratory turnaround
Mortality rate - an outcome measure is used to determine how the system or improvement
project impacts the patient.
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Domain: Health Data Analytics
The quality improvement directory is responsible for the coordination of accreditation survey
activities. Responsibilities will most likely include:
A. facilitating self-assessments of compliance with standards, communicating new requirements
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to pertinent parties, and distributing the agenda for the survey.
B. educating staff to all standards, writing the survey report, and completing the survey
application.
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C. developing a protocol for a mock survey, conducting unannounced surveys, and challenging
the survey report.
D. preparing for unannounced surveys, disseminating the survey report, and developing new
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standards
facilitating self-assessments of compliance with standards, communicating new requirements to
pertinent parties, and distributing the agenda for the survey - these are essential functions for
overseeing the accreditation process.
Domain: Organizational Leadership
Generic screening is an example of risk__________
A. evaluation
B. reduction
, C. prevention
D. identification
Identification is the first step in disease management/ risk management
Domain: Patient Safety
A medication error occurred and resulted in a severe adverse outcome. In addition to informing
the patient and/or family, a healthcare quality professional should ______
A. perform a regression analysis
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B. implement new technology
C. reassign the employees involved
D. conduct a root cause analysis
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Conduct a root cause analysis - exploration of system and process issues should be the primary
function of a root cause analysis.
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Domain: Patient Safety
According to continuous quality improvement principles, which of the following concepts is most
important?
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A. financial impact
B. constancy of purpose
C. resistance of change
D. performance of individuals
Constancy of purpose
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Domain: Organizational Leadership
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One difference between continuous quality improvement and traditional quality assurance is that
quality improvement always
A. requires the application of statistical process control
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B. excludes monitoring and evaluation of care provided
C. focuses on systems or processes
D. addresses potential problems
focuses on systems or processes - quality improvement is focused on systems, processes, and
groups to improve. Quality assurance is focused on monitoring problem areas or individuals.
Domain: Organizational Leadership
Which of the following should a Quality Council provide to best ensure success of performance
improvement teams?