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HMT 2267 PRINCIPLES OF
MANAGEMENT CHAPTER 4
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LEADERSHIP AND THE
MANAGER EXAM QUESTIONS
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AND CORRECT VERIFIED
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ANSWERS 100% GUARANTEED
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PASS A+ GRADE
, Organizational behavior
Controlled behavior; behavior that is directed toward goal attainment.
Authority structure
Is created to ensure adherence to organizational norms, to suppress spontaneous or random
behavior, and to induce purposeful behavior consistent with the aims of organization.
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Legitimate authority
There must be some measure of ___ ___ if the organization is to be effective.
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Formal authority
Derived from official position and is circumscribed by the limits imposed by hierarchical order. It
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is supported by power and influence. In rare instances, it is used to exact compliance. However,
if well developed, influence remains at large, workers know what they are doing and do it well,
creating a healthy organizational environment. Therefore it is the basis of formal organizational
authority.
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Power
The ability to obtain compliance by means of coercion; one's own will prevails in the face of
resistance. Force or naked strength; mental hold over another. Aimed at encouraging
compliance, but it does not seek consensus or agreement as a condition of that compliance.
Relational. Coercive.
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Power relationship
When an individual can supply something that a person values and cannot obtain elsewhere or
when the individual can deprive one of something valued.
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Influence
The capacity to produce effects on others or obtain compliance from others without relying on
formal actions, rules, or force. Consensus and agreement are sought and accepted voluntarily.
Can supplement power. Difficult to distinguish from latent power.
Latent power
Subtle show of power such as an implied threat or sanction.