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Terms in this set (18)
For the routine service cost center, an 2.
increase in the number of patient days
over the budgeted number of patient
days will result in:
1. A higher average cost per
patient day.
2. A lower average cost per patient
day.
3. An increase in the budgeted
fixed costsfor the routine service cost
center.
4.No change in the average cost per
patient day.
Which of the following balance sheet 1.
items would differ between a for-profit
and a not-for-profit healthcare
organization?
1.Retained earnings.
2.Plant, property, and equipment.
3.Real estate.
4.Investments.
Which of the following leadership actions 1.
most clearly supports organizational
transformation toward total quality
management?
1.Convening and chairing the Quality
Council.
2.Changing the name of the quality
department from QA to CQI.
3.Requiring all direct reports to attend
an introductory course in TQM. 4.Hiring
a customer service representative.
, In the healthcare field, the accountability 1.
of management is best measured by the:
1.Balance maintained between service
quality and operational efficiency.
2.Results shown on the annual expense
and income statement.
3.Balance maintained between physician
satisfaction and patient needs.
4.Degree to which management's needs
are met
Consumer "report card" development 2.
and distribution has become a high
priority for managed care organizations
because:
1.Measurements of performance have
now become well established,
standardized, and accepted by all parties.
2.Purchasers are pressuring for
disclosure of meaningful performance
information for use by buyers and
consumers.
3.Consumers in healthcare are now well
organized, and managed care
organizations feel a need to satisfy
them.
4.Physicians are increasingly encouraging
their patients to evaluate managed care
organizations based on these report
cards.
Which of the following is not required for3.
managing strategic adaptation?
1.Development of integrated continuums
of care.
2.Development of successful
hospitalphysician partnerships.
3.Vertical and horizontal integration with
out-of-area providers.
4.Programs of strategic leadership
development for board members,
managers, physicians, and nurse leaders.