EMD Recertification Test Preparation
5 Techniques of Call Management - ANS-1. Minimising call-Processing gaps
2. Focus on the callers message, NOT the way it is delivered
3. Acknowledge the caller's emotion
4. Using calming techniques throughout the call.
5. Use repetitive persistance when necessary.
7 Protocols of Case Evaluation - ANS-1. Case Entry
2. CC section
3. Key Questions
4. Dispatch Life Support Instructions
5. Diagnostic & Instruments Tools
6. Final Coding
7. Customer Service.
CC - ANS-Chief Complaint
Describe 2 functions of a shunt Protocol - ANS-1. Shunt Protocols help ensure the right protocol
is being utilised for the CC.
2. Key questions in a Shunt Protocol help help identify symptoms or situations that may
necessitate the use of other protocols.
DLS - ANS-Dispatch Life Support
Formula for assigning a Determinant Code - ANS-CC protocol no
Determinant Level
Determinant Descriptor
Problem Suffix
List 2 functions of Determinant Descriptors - ANS-1. Designed to facilitate appropriate resource
allocation and their mode of response.
2. Enable the EMD to select the most appropriate Determinant Code for the situation at hand.
List the Four Basic Protocol Components of MPDS. - ANS-1 Case Entry Protocol
2 Chief Complaint Protocols
3. Case Exit Protocol
4. Pre-Arrival Instruction Protocols.
Order of priority for Chief Complaint - ANS-1. Safety Related
2. = Trauma choose mechanism of injury
3. = Medical choose foremost symptom.
4. CC = fitting goto protocol 12 regardless of LOC & Breathing Status
PAI - ANS-Pre-Arrival Instructions
PDI - ANS-Post Dispatch Instructions
Repititive Persistance - ANS-1. Combine a command with a reason.
2. Firm but caring tone.
3. Repeat it Verbatim.
Special Caller Situations - ANS-Elderly Callers
5 Techniques of Call Management - ANS-1. Minimising call-Processing gaps
2. Focus on the callers message, NOT the way it is delivered
3. Acknowledge the caller's emotion
4. Using calming techniques throughout the call.
5. Use repetitive persistance when necessary.
7 Protocols of Case Evaluation - ANS-1. Case Entry
2. CC section
3. Key Questions
4. Dispatch Life Support Instructions
5. Diagnostic & Instruments Tools
6. Final Coding
7. Customer Service.
CC - ANS-Chief Complaint
Describe 2 functions of a shunt Protocol - ANS-1. Shunt Protocols help ensure the right protocol
is being utilised for the CC.
2. Key questions in a Shunt Protocol help help identify symptoms or situations that may
necessitate the use of other protocols.
DLS - ANS-Dispatch Life Support
Formula for assigning a Determinant Code - ANS-CC protocol no
Determinant Level
Determinant Descriptor
Problem Suffix
List 2 functions of Determinant Descriptors - ANS-1. Designed to facilitate appropriate resource
allocation and their mode of response.
2. Enable the EMD to select the most appropriate Determinant Code for the situation at hand.
List the Four Basic Protocol Components of MPDS. - ANS-1 Case Entry Protocol
2 Chief Complaint Protocols
3. Case Exit Protocol
4. Pre-Arrival Instruction Protocols.
Order of priority for Chief Complaint - ANS-1. Safety Related
2. = Trauma choose mechanism of injury
3. = Medical choose foremost symptom.
4. CC = fitting goto protocol 12 regardless of LOC & Breathing Status
PAI - ANS-Pre-Arrival Instructions
PDI - ANS-Post Dispatch Instructions
Repititive Persistance - ANS-1. Combine a command with a reason.
2. Firm but caring tone.
3. Repeat it Verbatim.
Special Caller Situations - ANS-Elderly Callers
