ARC Specialist Training Exam Questions and Answers Latest Update 2025 Graded A+
What is the Airlines Reporting Corporation (ARC)? - Answers ARC is an airline-owned company providing
travel agency and carrier accreditation services, ticket transaction settlement services, as well data and
analytical products and services.
What is ARC's core business? - Answers Settlement Services
Who are ARC's participating carriers? - Answers Railroads and airlines
What is the ARC Specialist Training and Certification Program? - Answers The ARC Specialist Training and
Certification Program provides travel agents with training, an examination and certification to
become an ARC Specialist (AS). The AS is a travel agent who has demonstrated the knowledge of ARC's
Area Settlement Plan
(ASP) by passing a stringent training program followed by an examination. All travel agents who
successfully pass the exam receive
a certificate and the "ARC Specialist" designation.
What is an ARC's Specialist Qualifier (ASQ)? - Answers A. A travel agent who has passed the ARC
Specialist examination
B. A travel agent who has passed the ARC Specialist the ARC Specialist examination and who has
officially been designated by the travel agency's owner/officer as the qualifier for their agency
C. An ASQ is an ARC accredited agency requirement that is defined by ARC's ARA
What description best describes ARC's Area Settlement Plan (ASP)? - Answers The processing and
settlement of ticket transactions issued by an ARC accredited agency, on behalf of the carriers
As defined by the Agent Reporting Agreement (ARA), all ARC accredited agencies must have: - Answers A
designated ARC Specialist Qualifier (ASQ).
What does GDS stand for? What is a Global Distribution System (GDS)? - Answers Global Distribution
System. A reservation system travel agents use to make bookings, as well as to issue tickets for carriers.
ARC provides which six (6) key functions and services, in support of ASP? - Answers ARC Accreditation,
Provides Ticket Stock, Processes Ticketing Transactions, Financial Settlement, Auditing, and Training
According to the Agent Reporting Agreement, in which of the following situations is the Agent required
to provide ARC with a Personal Guaranty of Payment and Performance? - Answers If an agent is placed
in an ARA "Additional Operating Requirements" status.
,The MAXIMUM financial instrument amount that may be required by an ARC accredited agency is: -
Answers $70,000
After two years inclusion on the Agency List, the minimum amount of the Bond, Letter of Credit or Cash
Security Deposit that shall be maintained by each ARC accredited agency may be... - Answers $10,000
The Management Qualifier must be located at: - Answers Anywhere.
All ARC accredited agencies must provide an ARC operational: - Answers Email address.
If the ARC Specialist Qualifier (ASQ) leaves the agency location, what happens to the individuals ASQ
status? - Answers The ASQ certification goes with the individual and the agency must appoint a new ARC
Specialist Qualifier (ASQ)
When placed in Additional Operating Requirements are implemented, ARC will notify both the ARC
accredited agency and the ARC participating carriers: - Answers 30-days prior to the effective date
Additional Operating Requirements are implemented when an ARC accredited agency has: - Answers A.
two (2) late sales reports
B. two (2) dishonored drafts/checks
C. two (2) defaults
According to the Agent Reporting Agreement, which of the following is considered a Section 34
violation? - Answers Not providing immediate reimbursement for a dishonored check for the weekly IAR
sales report
Does refunding a ticket issued by one of your branch offices at your home office indicate to ARC that the
Agent is engaging in fraud? - Answers No, refunds, can be made by any affiliated location of the ARC
accredited agency
Does a Home Office location applying for inclusion on ARC's Agency List today have to employ an ARC
Specialist Qualifier (ASQ) at its location? - Answers Yes, a new Home Office location is required to have
an ASQ on staff
What is the normal submission deadline time for you IAR report in a normal non holiday week? -
Answers Tuesday, Midnight Eastern Time
What is the MINIMUM time an agent is required to keep copies of each sales report and supporting
documents? - Answers Two (2) years
, What are the MINIMUM staffing requirements for each ARC accredited agency location? - Answers A full
time Manager Qualifier
All of the following will result in an Agent being subject to additional operating requirements (i.e.,
increased bond) - Answers Two (2) or more late weekly sales reports within any 12 month period.
By the terms of the Agent Reporting Agreement, disputes between an ARC accredited agency and ARC
shall be resolved by the: - Answers Travel Agent Arbiter.
A carrier appointment may be terminated as between an ARC accredited agency and any ARC
participating carrier - Answers at any time by notice in writing from one party to the other.
According to the Agent Reporting Agreement, what is the minimum financial instrument amount a new
ARC accredited agency must provide to ARC? - Answers $20,000
What is the maximum allowable time for an ARC accredited agency to notify ARC of a change in the
employment status of its ARC Specialist Qualifier (ASQ)? - Answers 45 days
Which of the following will make the Agent ineligible for retention on the ARC agency list? - Answers The
ARC accredited agent's authorized agency location does not have the requisite licenses of the
jurisdiction in which it is located.
When and by what means must the Agent inform ARC of its intent to change its ARC designated bank
account? - Answers Notice must be received at least seven (7) days prior to the beginning of the affected
sales report period.
All of the following are not acceptable means of delivering an IAR report except - Answers Submitting
your report from the IAR Home page
What is the earliest that ARC is allowed to draft an ARC accredited agency's bank account for monies
owed to ARC's participating carriers based on their submitted sales report? - Answers Five (5) days after
the Period Ending Date (PED)
When a dishonored draft occurs for the second time within 12 months and it is not resolved within 24
hours, ARC will do all of the following except: - Answers File a petition with the local courts to recover
monies owed to ARC on behalf of the ARC participating carriers for the sales covered by the dishonored
draft
ARC accredited agencies must keep copies of their IAR sales reports and supporting documents for how
many years? - Answers Two (2) years
When an ARC accredited agency fails to pay a debit memo, the ARC participating carrier can do all of the
following except: - Answers Direct ARC to terminate the Agent Reporting Agreement (ARA) with the
agency
What is the Airlines Reporting Corporation (ARC)? - Answers ARC is an airline-owned company providing
travel agency and carrier accreditation services, ticket transaction settlement services, as well data and
analytical products and services.
What is ARC's core business? - Answers Settlement Services
Who are ARC's participating carriers? - Answers Railroads and airlines
What is the ARC Specialist Training and Certification Program? - Answers The ARC Specialist Training and
Certification Program provides travel agents with training, an examination and certification to
become an ARC Specialist (AS). The AS is a travel agent who has demonstrated the knowledge of ARC's
Area Settlement Plan
(ASP) by passing a stringent training program followed by an examination. All travel agents who
successfully pass the exam receive
a certificate and the "ARC Specialist" designation.
What is an ARC's Specialist Qualifier (ASQ)? - Answers A. A travel agent who has passed the ARC
Specialist examination
B. A travel agent who has passed the ARC Specialist the ARC Specialist examination and who has
officially been designated by the travel agency's owner/officer as the qualifier for their agency
C. An ASQ is an ARC accredited agency requirement that is defined by ARC's ARA
What description best describes ARC's Area Settlement Plan (ASP)? - Answers The processing and
settlement of ticket transactions issued by an ARC accredited agency, on behalf of the carriers
As defined by the Agent Reporting Agreement (ARA), all ARC accredited agencies must have: - Answers A
designated ARC Specialist Qualifier (ASQ).
What does GDS stand for? What is a Global Distribution System (GDS)? - Answers Global Distribution
System. A reservation system travel agents use to make bookings, as well as to issue tickets for carriers.
ARC provides which six (6) key functions and services, in support of ASP? - Answers ARC Accreditation,
Provides Ticket Stock, Processes Ticketing Transactions, Financial Settlement, Auditing, and Training
According to the Agent Reporting Agreement, in which of the following situations is the Agent required
to provide ARC with a Personal Guaranty of Payment and Performance? - Answers If an agent is placed
in an ARA "Additional Operating Requirements" status.
,The MAXIMUM financial instrument amount that may be required by an ARC accredited agency is: -
Answers $70,000
After two years inclusion on the Agency List, the minimum amount of the Bond, Letter of Credit or Cash
Security Deposit that shall be maintained by each ARC accredited agency may be... - Answers $10,000
The Management Qualifier must be located at: - Answers Anywhere.
All ARC accredited agencies must provide an ARC operational: - Answers Email address.
If the ARC Specialist Qualifier (ASQ) leaves the agency location, what happens to the individuals ASQ
status? - Answers The ASQ certification goes with the individual and the agency must appoint a new ARC
Specialist Qualifier (ASQ)
When placed in Additional Operating Requirements are implemented, ARC will notify both the ARC
accredited agency and the ARC participating carriers: - Answers 30-days prior to the effective date
Additional Operating Requirements are implemented when an ARC accredited agency has: - Answers A.
two (2) late sales reports
B. two (2) dishonored drafts/checks
C. two (2) defaults
According to the Agent Reporting Agreement, which of the following is considered a Section 34
violation? - Answers Not providing immediate reimbursement for a dishonored check for the weekly IAR
sales report
Does refunding a ticket issued by one of your branch offices at your home office indicate to ARC that the
Agent is engaging in fraud? - Answers No, refunds, can be made by any affiliated location of the ARC
accredited agency
Does a Home Office location applying for inclusion on ARC's Agency List today have to employ an ARC
Specialist Qualifier (ASQ) at its location? - Answers Yes, a new Home Office location is required to have
an ASQ on staff
What is the normal submission deadline time for you IAR report in a normal non holiday week? -
Answers Tuesday, Midnight Eastern Time
What is the MINIMUM time an agent is required to keep copies of each sales report and supporting
documents? - Answers Two (2) years
, What are the MINIMUM staffing requirements for each ARC accredited agency location? - Answers A full
time Manager Qualifier
All of the following will result in an Agent being subject to additional operating requirements (i.e.,
increased bond) - Answers Two (2) or more late weekly sales reports within any 12 month period.
By the terms of the Agent Reporting Agreement, disputes between an ARC accredited agency and ARC
shall be resolved by the: - Answers Travel Agent Arbiter.
A carrier appointment may be terminated as between an ARC accredited agency and any ARC
participating carrier - Answers at any time by notice in writing from one party to the other.
According to the Agent Reporting Agreement, what is the minimum financial instrument amount a new
ARC accredited agency must provide to ARC? - Answers $20,000
What is the maximum allowable time for an ARC accredited agency to notify ARC of a change in the
employment status of its ARC Specialist Qualifier (ASQ)? - Answers 45 days
Which of the following will make the Agent ineligible for retention on the ARC agency list? - Answers The
ARC accredited agent's authorized agency location does not have the requisite licenses of the
jurisdiction in which it is located.
When and by what means must the Agent inform ARC of its intent to change its ARC designated bank
account? - Answers Notice must be received at least seven (7) days prior to the beginning of the affected
sales report period.
All of the following are not acceptable means of delivering an IAR report except - Answers Submitting
your report from the IAR Home page
What is the earliest that ARC is allowed to draft an ARC accredited agency's bank account for monies
owed to ARC's participating carriers based on their submitted sales report? - Answers Five (5) days after
the Period Ending Date (PED)
When a dishonored draft occurs for the second time within 12 months and it is not resolved within 24
hours, ARC will do all of the following except: - Answers File a petition with the local courts to recover
monies owed to ARC on behalf of the ARC participating carriers for the sales covered by the dishonored
draft
ARC accredited agencies must keep copies of their IAR sales reports and supporting documents for how
many years? - Answers Two (2) years
When an ARC accredited agency fails to pay a debit memo, the ARC participating carrier can do all of the
following except: - Answers Direct ARC to terminate the Agent Reporting Agreement (ARA) with the
agency
