QUESTIONS AND 100% ANSWERS
Define Targeting - The process of identifying customers for whom the company will optimize its
offering.
Define Mass Marketing - The firm ignored segment differences and goes after the whole market with
one offer
Targeted Marketing - Sell different products to all the different segments of the market
One-to-one approach - Each market segment comprises a single customer
Mass Customization - The ability of a company to meet each customer's requirements - to prepare
on a mass basis individually designed products, services, programs, and communications
Strategic Targeting - Focuses on customers whose needs the company can fulfill by ensuring that its
offerings are customized to their needs
Tactical Targeting - Identifies the ways in which the company can reach these strategically important
customers
Target Compatibility - Can the company create superior value for target customers?
A reflection of the company's ability to outdo the competition in fulfilling the needs of target
customers
Targeting attractiveness - Can these customers create superior value for the company?
The ability of a market segment to create superior value for the company
Monetary and Strategic Value
, Core competency - - A source of competitive advantage and makes a significant contribution to
perceived customer benefits
- Has applications in a wide variety of markets
- Is difficult for competitors to imitate
Monetary Value - Consists of the capability of customers to engender profits for the company.
Includes both revenues of particular customer segment generates and the costs of serving these
customers
Customer revenues - Involve money received by the company from customers for the right to own or
use its offering
Costs of serving target customers - Include the expense of tailoring the offering's benefits to the
needs of target customers, along with communication and delivering the offering to them
Strategic Value - Refers to nonmonetary benefits that customers bring to the company.
Social, Scale, Information
Social Value - Reflects the influence of target customers for their social networks and abilities to
impact the opinions of other buyers as for the revenues they offer to the company
Scale Value - Denotes the benefits derived from the scale from the company's operations
Information Value - Is the worth of the info that customers provide.
Tactical Targeting - -Demographic
-Geolocation
-Behvaioral
-Psycholographical
Demographic factors - include age, gender, income, occupation, level of education, religion, ethnicity,
nationality, employment status, population density (urban or rural), social class, household size, and
stage in the life cycle.