QUICKBOOKS CERTIFIED USER EXAM
QUESTIONS AND ANSWERS
How do you determine the release number, and how do you update QuickBooks? -
Answer-To find the release number, hit the F2 key and look at the box labeled, Versions
Used on File. The release number will be after the letter, R.
There are four ways to update QuickBooks:
1. When you download a new annual version and click the update option
2. Turning on the Automatic Update feature in the Update QuickBooks window
3. Manual checking and downloading updates
4. Downloading the latest maintenance release from the website and installing manually
To check and download updates manually, you may click: Help>Update QuickBooks
How do you use QuickBooks in single-user and multi-user mode? - Answer-To use
multi-user mode, you must install a licensed copy of QuickBooks on each networked
computer. The company file should be located on a shared server that can be accessed
by all users.
To switch to multi-user mode, click File>Switch to Multi-user Mode
Single-users have more permissions such as deleting entries on lists, import/export
data, etc.
What versions and editions of QuickBooks are available for a specific year (desktop
version), and how do you know which version you are using? - Answer-To figure out
what version you are using, hit the F2 key in QuickBooks.
There is a new version that comes out annually. There are 5 general editions available:
1. QuickBooks Online
2. QuickBooks for Mac
3. QuickBooks Pro
4. QuickBooks Premier
5. QuickBooks Enterprise Solutions
6. Other industry-specific editions
How do you password protect QuickBooks? - Answer-To set up a password, you must
assign an administrator first. To do this, click Company>Set Up Users and
Passwords>Set Up Users. Then select Admin and Edit User to set up a password and
challenge question.
How do you use preferences? - Answer-Edit>Preferences
Examples of preferences include using enter vs tab for moving through a form, disabling
QuickBooks optional service reminders, removing "ding" when saving transactions, etc.
How do you add new entries to a list? - Answer-Enter a list and click "New Customers
and Jobs" or press ctrl+n. You may also add new entries by using QuickAdd or Set Up
buttons that automatically pop up while filling out a form (check, bill, etc).
, How do you delete entries from a list? - Answer-Right click on any entry or account to
delete, or press ctrl+d. You may also use the entry options buttons at the bottom of the
page (such as in the Chart of Accounts and Items List).
How do you edit entries in a list? - Answer-On most lists, you can double click to open
an edit window for the entry. You may also right click and select edit, use the entry
options buttons at the bottom of the page, or press ctrl+e.
How do you merge entries in a list? - Answer-Rename one of the entries as the same
name as the entry you want to merge it with.
Who should be listed in the Customer Center? - Answer-Only people that pay our
company for a product or service.
How do you navigate and use the Customer Center? - Answer-You can look at all
customers individually, edit their information, add new customers, add new transactions,
print reports, and access income tracking among other things.
How do you complete the workflow (from the sale to making the deposit) for invoicing
and sales receipts? - Answer-For invoicing, the workflow is Create Invoices, Receive
Payments, and Record Deposits. When using receipts, the workflow is Create Sales
Receipts and Record Deposits. You may also create a statement charge for a customer
or simply bypass steps by making a deposit.
How does QuickBooks use the Undeposited Funds, Accounts Receivable, and checking
accounts in the invoicing cycle? - Answer-If you have received a payment but haven't
deposited it yet, it reflects in QuickBooks as Undeposited Funds.
How and why would you record a customer credit? - Answer-To record a customer
credit, you must first use job lists, and either invoices, sales receipts, or statements.
Select the Refunds and Credits icon on the home page and fill in the information. You
may then either refund the money via check or add a credit to an invoice or statement.
How and why would you create a statement? - Answer-There are two reasons to send
statements:
1. To remind customers of overdue balances
2. To list statement charges that a customer owes
There are two types of customer statements:
1. Open Transactions (without history)
2. Activity based (over a period of time)
Select the Statements icon from the home page and enter the correct information. You
may create and send batch statements.
How do you handle bounced checks (also called NSF checks)? - Answer-Within the
Customer List, click the Transaction tab in the company's profile. Double click on the
QUESTIONS AND ANSWERS
How do you determine the release number, and how do you update QuickBooks? -
Answer-To find the release number, hit the F2 key and look at the box labeled, Versions
Used on File. The release number will be after the letter, R.
There are four ways to update QuickBooks:
1. When you download a new annual version and click the update option
2. Turning on the Automatic Update feature in the Update QuickBooks window
3. Manual checking and downloading updates
4. Downloading the latest maintenance release from the website and installing manually
To check and download updates manually, you may click: Help>Update QuickBooks
How do you use QuickBooks in single-user and multi-user mode? - Answer-To use
multi-user mode, you must install a licensed copy of QuickBooks on each networked
computer. The company file should be located on a shared server that can be accessed
by all users.
To switch to multi-user mode, click File>Switch to Multi-user Mode
Single-users have more permissions such as deleting entries on lists, import/export
data, etc.
What versions and editions of QuickBooks are available for a specific year (desktop
version), and how do you know which version you are using? - Answer-To figure out
what version you are using, hit the F2 key in QuickBooks.
There is a new version that comes out annually. There are 5 general editions available:
1. QuickBooks Online
2. QuickBooks for Mac
3. QuickBooks Pro
4. QuickBooks Premier
5. QuickBooks Enterprise Solutions
6. Other industry-specific editions
How do you password protect QuickBooks? - Answer-To set up a password, you must
assign an administrator first. To do this, click Company>Set Up Users and
Passwords>Set Up Users. Then select Admin and Edit User to set up a password and
challenge question.
How do you use preferences? - Answer-Edit>Preferences
Examples of preferences include using enter vs tab for moving through a form, disabling
QuickBooks optional service reminders, removing "ding" when saving transactions, etc.
How do you add new entries to a list? - Answer-Enter a list and click "New Customers
and Jobs" or press ctrl+n. You may also add new entries by using QuickAdd or Set Up
buttons that automatically pop up while filling out a form (check, bill, etc).
, How do you delete entries from a list? - Answer-Right click on any entry or account to
delete, or press ctrl+d. You may also use the entry options buttons at the bottom of the
page (such as in the Chart of Accounts and Items List).
How do you edit entries in a list? - Answer-On most lists, you can double click to open
an edit window for the entry. You may also right click and select edit, use the entry
options buttons at the bottom of the page, or press ctrl+e.
How do you merge entries in a list? - Answer-Rename one of the entries as the same
name as the entry you want to merge it with.
Who should be listed in the Customer Center? - Answer-Only people that pay our
company for a product or service.
How do you navigate and use the Customer Center? - Answer-You can look at all
customers individually, edit their information, add new customers, add new transactions,
print reports, and access income tracking among other things.
How do you complete the workflow (from the sale to making the deposit) for invoicing
and sales receipts? - Answer-For invoicing, the workflow is Create Invoices, Receive
Payments, and Record Deposits. When using receipts, the workflow is Create Sales
Receipts and Record Deposits. You may also create a statement charge for a customer
or simply bypass steps by making a deposit.
How does QuickBooks use the Undeposited Funds, Accounts Receivable, and checking
accounts in the invoicing cycle? - Answer-If you have received a payment but haven't
deposited it yet, it reflects in QuickBooks as Undeposited Funds.
How and why would you record a customer credit? - Answer-To record a customer
credit, you must first use job lists, and either invoices, sales receipts, or statements.
Select the Refunds and Credits icon on the home page and fill in the information. You
may then either refund the money via check or add a credit to an invoice or statement.
How and why would you create a statement? - Answer-There are two reasons to send
statements:
1. To remind customers of overdue balances
2. To list statement charges that a customer owes
There are two types of customer statements:
1. Open Transactions (without history)
2. Activity based (over a period of time)
Select the Statements icon from the home page and enter the correct information. You
may create and send batch statements.
How do you handle bounced checks (also called NSF checks)? - Answer-Within the
Customer List, click the Transaction tab in the company's profile. Double click on the
