VITA exam 2024/2025 questions and answers | verified
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers,
quality reviewers, etc.) must: - E. A and B
2Can a volunteer be removed and barred from the VITA/TCE Programs for violating the Volunteer
Standards of Conduct? - Yes
3.If a taxpayer offers you a $20 bill because they were so happy about the quality service they received,
what would be the appropriate action to take? - C. Thank the taxpayer, and explain that you
cannot accept any payment for your services.
4.Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a return for Jill,
Jake learns that Jill does not have a bank account to receive a direct deposit of her refund. Jill is
distraught when Jake tells her the paper refund check will take three or four weeks longer than the
refund being direct deposited. Jill asks Jake if he can deposit her refund in his bank account and then
turn the money over to her when he gets it. What should Jake do? - B. Jake should explain that a
taxpayer's federal or state refund cannot be deposited into a VITA/TCE volunteer's bank account and she
will have to open an account in her own name to have the refund direct deposited.
5.Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali has no
health insurance. After Ali leaves the site, Max writes her name and contact information down to take
home to his wife who sells health insurance for profit. Which of the following statements is true? -
B. Max has violated the VSC because he is using confidential information to engage in a financial
transaction to further his own or another's personal interest.
6.Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash income does not need to
be reported because the IRS does not know about it. Bob prepared a tax return excluding the cash
income. Jim, the designated quality reviewer, simply missed this omission and the return was printed,
signed, and e-filed. Who has violated the Volunteer Standards of Conduct? - A. Bob, the tax law-
certified volunteer who prepared the return.
7.Sue, a VITA/TCE site coordinator, was watching the local news when she saw Aaron, a new tax law-
certified volunteer, in a story about several bank employees being arrested for suspicion of
embezzlement. She saw Aaron being led out of the bank in handcuffs. Three days later, Sue is shocked
when she sees Aaron show up at the site ready to volunteer, apparently out on bond. She pulls Aaron
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers,
quality reviewers, etc.) must: - E. A and B
2Can a volunteer be removed and barred from the VITA/TCE Programs for violating the Volunteer
Standards of Conduct? - Yes
3.If a taxpayer offers you a $20 bill because they were so happy about the quality service they received,
what would be the appropriate action to take? - C. Thank the taxpayer, and explain that you
cannot accept any payment for your services.
4.Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a return for Jill,
Jake learns that Jill does not have a bank account to receive a direct deposit of her refund. Jill is
distraught when Jake tells her the paper refund check will take three or four weeks longer than the
refund being direct deposited. Jill asks Jake if he can deposit her refund in his bank account and then
turn the money over to her when he gets it. What should Jake do? - B. Jake should explain that a
taxpayer's federal or state refund cannot be deposited into a VITA/TCE volunteer's bank account and she
will have to open an account in her own name to have the refund direct deposited.
5.Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali has no
health insurance. After Ali leaves the site, Max writes her name and contact information down to take
home to his wife who sells health insurance for profit. Which of the following statements is true? -
B. Max has violated the VSC because he is using confidential information to engage in a financial
transaction to further his own or another's personal interest.
6.Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash income does not need to
be reported because the IRS does not know about it. Bob prepared a tax return excluding the cash
income. Jim, the designated quality reviewer, simply missed this omission and the return was printed,
signed, and e-filed. Who has violated the Volunteer Standards of Conduct? - A. Bob, the tax law-
certified volunteer who prepared the return.
7.Sue, a VITA/TCE site coordinator, was watching the local news when she saw Aaron, a new tax law-
certified volunteer, in a story about several bank employees being arrested for suspicion of
embezzlement. She saw Aaron being led out of the bank in handcuffs. Three days later, Sue is shocked
when she sees Aaron show up at the site ready to volunteer, apparently out on bond. She pulls Aaron
