Solution manual for operations and supply chain management 16th edition by f robert jacobs

OperationskandkSupplykChainkManagement

SOLUTIONkMANUAL
OperationskandkSupplykChainkManagement,k16thkEditionk
bykF.kRobertkJacobskandkRichardkChase
Chaptersk1k-k22k|kCompletek
k




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, OperationskandkSupplykChainkManagement

 TABLE OF CONTENTS
k k



Chapterk1:kIntroduction

Chapterk2:kStrategy

Chapterk3:kDesignkofkProductskandkServices

Chapterk4:kProjects

Chapterk5:kStrategickCapacitykManagement

Chapterk6:kLearningkCurves

Chapterk7:kManufacturingkProcesses

Chapterk8:kFacilitykLayout

Chapterk9:kServicekProcesses

Chapterk10:kWaitingkLinekAnalysiskandkSimulation

Chapterk11:kProcesskDesignkandkAnalysis

Chapterk12:kQualitykManagement

Chapterk13:kStatisticalkQualitykControl

Chapterk14:kLeankSupplykChains

Chapterk15:kLogisticskandkDistributionkManagement

Chapterk16:kGlobalkSourcingkandkProcurement

Chapterk17:kThekInternetkofkThingskandkERP

Chapterk18:kForecasting

Chapterk19:kSaleskandkOperationskPlanning

Chapterk20:kInventorykManagement

Chapterk21:kMaterialkRequirementskPlanning
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, OperationskandkSupplykChainkManagement

Chapterk22:kWorkcenterkScheduling




CHAPTERk1

OPERATIONSkANDkSUPPLYkCHAINkMANAGEMENT

DiscussionkQuestions
1. UsingkExhibitk1.3kaskakmodel,kdescribektheksource-make-deliver-
returnkrelationshipskinkthekfollowingksystems:

a. Ankairline
Source:k Aircraftkmanufacturer,kin-flightkfood,krepairkparts,kcomputerksystems
Make:kAircraftkandkflightkcrewkscheduling,kgroundkserviceskprovidedkatkairports
,kaircraftkmaintenancekandkrepair
Deliver:kOutboundkandkarrivingkpassengerkservice,kbaggagekhand
lingkReturn:kResolvekanykpost-
servicekissuesksuchkasklostkorkdamagedkluggage

b. Ankautomobilekmanufacturer
Source:k Supplierskofkcomponentskandkrawkmaterials
Make:kManufacturingkofkvehicleskandkcomponentskorksubassembliesktokbeksold
kasksparekparts
Deliver:kDeliveryktokandksaleskfromkdealerships,kdeliverykofksparekpartsktokthek
wholesaleksystem
Return:k Warrantykandkrecallkrepairs,ktrade-ins

c. Akhospital
Source:kMedicalksupplies,kcleaningkservices,kdisposalkservices,kfoodkservices,kqu
alifiedkpersonnel
Make:k Inpatientkrooms,koutpatientkclinics,kemergencykroom,koperatingkrooms
Deliver:kSchedulingkpatients,kprovidingktreatment,kambulancekservice,kfamilykco
unselingkReturn:kBillingkerrors,kfollowkupkvisits

d. Ankinsurancekcompany
Source:k Supplieskneededkforkthekoffice,kunderwriters,klegalkauthorityktokoperate




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, OperationskandkSupplykChainkManagement



Make:kEstablishkpolicykguidelineskandkpricing,kfieldkagent/representativekandkf
acilityknetwork,kdevelopkInternetkservicekcapabilities,kestablishkpreferredkvehicl
ekrepairkserviceknetwork
Deliver:kMeetkwithkandkadvisekclients,kwritekpolicies,kprocesskandkpa
ykclaimskReturn:k refundkofkoverpayments


2. Definekthekservicekpackagekofkyourkcollegekorkuniversity.kWhatkiskitskstrongestkelement?
kWhatkiskitskweakestkone?


Thekcategorieskwithkexampleskare:
Supportingkfacilityk-
klocation,kbuildings,klabs,kparkingkFacilitatingkgoodsk–
kclasskschedules,kcomputers,kbooks,kchalk
Explicitkservicesk–
kclasseskwithkqualifiedkinstructors,kplacementkofficeskImplicitkse
rvicesk–kstatuskandkreputationk(e.g.,kIvykLeaguekschools)

AtkIndianakUniversitykandkthekUniversitykofkSouthernkCalifornia,kamongktheirkstrong
estkelementskarektheirkbusinesskschoolskandktheirkOperationskManagementkprogra
msk(ofkcourse).kBothkalsokhavekverykdedicatedkalumniknetworks.kAkweakkelementkofk
IndianakUniversitykiskitskweakkfootballkprogram;kforkUSC,kweakkelementskarekon-
campuskparkingkandkhousing.

3. Whatkservicekindustrykhaskimpressedkyoukthekmostkwithkitskinnovativeness?

Ourkvotekgoesktokcruiseklineskwhichkhavekintroducedksuchkonboardkinnovationskask
wavekmachineskforkbellykboardingkandkrockkclimbingkwalls,kaskwellkaskallksortskofkot
herkamenitiesktokkeepkcruiserskinvolved.k Thekindustrykiskdoingkrecordkbusinesskaskw
ell.

SomekofkthekstandoutkcompanieskinklesskinnovativekindustrieskarekBankkofkAmericak(h
askakformalizedkresearchkprogramktoktrykoutknewkcustomerkservices/amenitiesksuchka
skvideokscreenskinknextktoktellerklines),kIntuitk(e.g.,kputtingkQuickenkmoneykmanageme
ntksoftwarekonline),kIkea,kJetBluekAirlines,kandkProgressivekInsurancek(discussedklaterki
nkthekbook).

4. Whatkiskproduct-servicekbundlingkandkwhatkarekthekbenefitsktokcustomers?

Product-servicekbundlingkiskaddingkValue-
addedkservicesktokakfirm’skproductkofferingsktokcreatekmorekvaluekforkthekcustomer.kT
hiskprovideskbenefitskinktwokareas.kFirst,kthiskdifferentiateskthekorganizationkfromkthek
competition.kSecondly,kthesekservicesktiekcustomersktokthekorganizationkinkakpositivek
way.kAlternatively,kbundlingkcankalsokinvolvekaddingkproductsktokakservice,kforkexam
ple,kaddingktheksalekofkconveniencekitemskandksnackskatkakhotel.

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