IAHSS SUPERVISOR TEST WITH 100% CORRECT
ANSWERS
What are the two distinct sides of a supervisor's work? - ANSWER -Personnel
and tasks
Which of this is not a task assigned for the Supervisor? - ANSWER -Budget
What is the single secret to keeping employees content? - ANSWER -Take care
of the little things
Which of these is one of the most important activities that managment has in
dealing with security employees? - ANSWER -Communication
Which of the following is one of the benefits of recognizing employees? -
ANSWER -Promotes teamwork and appreciation
Which of the following principles is not consistant with progressive discipline? -
ANSWER -Punitive action
When administering progressive discipline a supervisor must do what? -
ANSWER -Is not permitted to repeat steps
Which of the following describes the two basic categories of authority? -
ANSWER -Formal and Informal
The chain of command is often described by which term? - ANSWER -Unbroken
line of authority
Teh security profession has a tendency toward which style of management? -
ANSWER -Authoritarian
Which of the following is not a trait of a successful supervisor? - ANSWER -Span
and control
, What is the difference between managers and leaders? - ANSWER -Leaders do
the right thing
According to this chapter, how many basic funtions are there of effective
leadership? - ANSWER -Eight
Which type of leader motivates others by using inspirational approaches? -
ANSWER -Informational leader
Which of the following best defines delegation as described in this chapter? -
ANSWER -A way to multiply effectiveness through others
Which of the following describes a complaint? - ANSWER -Statement of
unhappiness
Which of the following is not a stress factor? - ANSWER -Desire to help people
How often should the employee hand book be updated? - ANSWER -Every year
Which of the following is not a result of dissatisfaction? - ANSWER -Fair
treatment
Which of the following is not part of the resolution process? - ANSWER -
Comprehensive knowledge of policy
What type of act is listening? - ANSWER -Unnatural
What type of questions should you use to gather information? - ANSWER -Open
-ended
Which of the following is not a core condition of effective communications? -
ANSWER -Free of distraction
The first part of organization writing is what? - ANSWER -Formatting
ANSWERS
What are the two distinct sides of a supervisor's work? - ANSWER -Personnel
and tasks
Which of this is not a task assigned for the Supervisor? - ANSWER -Budget
What is the single secret to keeping employees content? - ANSWER -Take care
of the little things
Which of these is one of the most important activities that managment has in
dealing with security employees? - ANSWER -Communication
Which of the following is one of the benefits of recognizing employees? -
ANSWER -Promotes teamwork and appreciation
Which of the following principles is not consistant with progressive discipline? -
ANSWER -Punitive action
When administering progressive discipline a supervisor must do what? -
ANSWER -Is not permitted to repeat steps
Which of the following describes the two basic categories of authority? -
ANSWER -Formal and Informal
The chain of command is often described by which term? - ANSWER -Unbroken
line of authority
Teh security profession has a tendency toward which style of management? -
ANSWER -Authoritarian
Which of the following is not a trait of a successful supervisor? - ANSWER -Span
and control
, What is the difference between managers and leaders? - ANSWER -Leaders do
the right thing
According to this chapter, how many basic funtions are there of effective
leadership? - ANSWER -Eight
Which type of leader motivates others by using inspirational approaches? -
ANSWER -Informational leader
Which of the following best defines delegation as described in this chapter? -
ANSWER -A way to multiply effectiveness through others
Which of the following describes a complaint? - ANSWER -Statement of
unhappiness
Which of the following is not a stress factor? - ANSWER -Desire to help people
How often should the employee hand book be updated? - ANSWER -Every year
Which of the following is not a result of dissatisfaction? - ANSWER -Fair
treatment
Which of the following is not part of the resolution process? - ANSWER -
Comprehensive knowledge of policy
What type of act is listening? - ANSWER -Unnatural
What type of questions should you use to gather information? - ANSWER -Open
-ended
Which of the following is not a core condition of effective communications? -
ANSWER -Free of distraction
The first part of organization writing is what? - ANSWER -Formatting
