IAHSS ADVANCED QUESTIONS WITH ALL CORRECT ANSWERS

IAHSS ADVANCED QUESTIONS WITH ALL CORRECT ANSWERS Healthcare facilities that provide _________ customer service motivate customers to tell others about these organizations - ANSWER -excellant Process improvement in customer service can be measured how? - ANSWER - Surveys, Monitoring performance, Bench marking, Service standards ________ can be an excellent way to measure customer service and improve performance. - ANSWER -Feedback ________ is an element in improving customer service - ANSWER -Identifying customers-Attitude-Communication-Training Communication is ___________ - ANSWER -93 percent body language, 7 percent words Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? - ANSWER -foreseeability The major source of premise liability in healthcare is from - ANSWER -slips and falls Property owners have a ______ duty to maintain the property in a _____ condition. - ANSWER -legal...reasonably safe Which of the following are elements necessary to establish negligence in a premise liability case? - ANSWER -1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty caused an injury. Which of the following are examples of risks security officers should identify? - ANSWER -Burned out lights-Breached fence lines-Slip and fall hazards Failure to conduct routine patrol can ultimately result in what? - ANSWER -an increase in security spending K-9 patrol teams can be particularly effective in dealing with which situation? - ANSWER -emergency department violence Bicycle patrol is which of these? - ANSWER -faster than foot patrol and a vehicle in heavy traffic ______patrol contributes, more then any other method of patrol, to excessive socialization - ANSWER -foot Security officers should have a valid driver's license if they are going to do what? - ANSWER -all of the above A security officer responding to a crime scene should do what? - ANSWER - Respond as quickly as possible, observing all safety practices. After arriving at a crime scene, what should the security officer do first? - ANSWER -protect the scene from contamination Which of these is an example of factual evidence? - ANSWER -physical evidence which of these should an officer follow to be able to testify that the evidence presented has merit? - ANSWER -proper chain of custudy Why are initial information gathering and proper note-taking key to a successful investigation? - ANSWER -They memorize information gathered at the scene from those involved They refresh your memory for later report writing purposes They are subject to discovery by the defense in a criminal case and thus can be subpoenaed When dealing with a personal-gain informant, what should the officer do? - ANSWER -Document the officer's interaction with the informant Which of the following is not a recommended guideline when an outside agency conducts an undercover investigation? - ANSWER -Insist that all security department staff receive operation information Before using any covert monitoring devices, the officer should do what? - ANSWER -Review applicable state and federal laws Which of the following is not a characteristic of a covert or undercover protocol? - ANSWER -Formulated as an ongoing process What approached should be followed to determine appropriate protective measures and security and safety practices for off-campus facilities? - ANSWER - Security inspections and risk assesments What are three types of security-sensitive facilities that can be located off campus? - ANSWER -Central information technology/information services,patient record storage, and home healthcare workers services programs What are four of the most important protective measures and security and safety practices for off-campus facilities? - ANSWER -Ensure personal safety, duress alarms, violence training, and access control systems are in place What are three ways off-campus workers can communicate security emergencies? - ANSWER -Duress alarms, lone-worker devices, and blue alarm lights Which of the following are part of the security officer's role in providing security services and protective measures at off-campus locations? - ANSWER -Conduct the security risk assessments to determine what security protections are required at off-campus facilities Be alert to, identify, and report specific situations that encourage or make crime more likely at off-campus facilities