1
ServiceNow HR Certification Exam questions with
verified answers. Latest update 2025 Guaranteed pass
When does a HR Template populates data? - (answer)After the Create a new Case
When is a client role assigned? - (answer)Automatically when an HR Profile is
created
When importing a new knowledge article, what date is used? - (answer)No date is
asked. Publish and valid dates are there
How many user criteria records can a knowledge base have? - (answer)Unlimited
What options are available in the Guided Setup category view? -
(answer)Configuration categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View - (answer)Start, skip,
mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - (answer)Because
they require a plugin to be activated
What options are available in the Guided Setup Configuration view? -
(answer)Shows lists, forms and properties
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How many client roles are in the base instance? - (answer)Ten (five for core and
five for service portal)
How many condition client role rules are in the base instance? - (answer)Five
How many client roles groups are in the base instance? - (answer)Two: HR
Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - (answer)Yes
If Knowledge base has no user criteria, articles within that KB are available to
read/write - (answer)all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for
read only to - (answer)All Users without roles
In base SN instance, for KB articles these options are visible - (answer)Can
contribute and can read; related lists need to be configured for Cannot
contribute/read
Used to control which users can create, update and read Knowledge
bases/articles - (answer)User criteria records
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If using digital signature (docusign), info is stored in HR Task as - (answer)A link to
the document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? - (answer)as an image
e-signature in base platform - (answer)Not a legally binding document; just
acknowledgement
HR Shared Services Activities - (answer)
Some SLA/Metrics used - (answer)Resolution times, first call resolution, create to
resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a case? -
(answer)Assignment Rules
Where can a user change the language if not English? - (answer)Login Page,
System Setting General
Are attached documents translated? - (answer)No
HR Inbound Integration requires: - (answer)Staging tables, HR service mapping,
schema mapping and transform maps
ServiceNow HR Certification Exam questions with
verified answers. Latest update 2025 Guaranteed pass
When does a HR Template populates data? - (answer)After the Create a new Case
When is a client role assigned? - (answer)Automatically when an HR Profile is
created
When importing a new knowledge article, what date is used? - (answer)No date is
asked. Publish and valid dates are there
How many user criteria records can a knowledge base have? - (answer)Unlimited
What options are available in the Guided Setup category view? -
(answer)Configuration categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View - (answer)Start, skip,
mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - (answer)Because
they require a plugin to be activated
What options are available in the Guided Setup Configuration view? -
(answer)Shows lists, forms and properties
, 2
How many client roles are in the base instance? - (answer)Ten (five for core and
five for service portal)
How many condition client role rules are in the base instance? - (answer)Five
How many client roles groups are in the base instance? - (answer)Two: HR
Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - (answer)Yes
If Knowledge base has no user criteria, articles within that KB are available to
read/write - (answer)all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for
read only to - (answer)All Users without roles
In base SN instance, for KB articles these options are visible - (answer)Can
contribute and can read; related lists need to be configured for Cannot
contribute/read
Used to control which users can create, update and read Knowledge
bases/articles - (answer)User criteria records
, 3
If using digital signature (docusign), info is stored in HR Task as - (answer)A link to
the document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? - (answer)as an image
e-signature in base platform - (answer)Not a legally binding document; just
acknowledgement
HR Shared Services Activities - (answer)
Some SLA/Metrics used - (answer)Resolution times, first call resolution, create to
resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a case? -
(answer)Assignment Rules
Where can a user change the language if not English? - (answer)Login Page,
System Setting General
Are attached documents translated? - (answer)No
HR Inbound Integration requires: - (answer)Staging tables, HR service mapping,
schema mapping and transform maps
