Test bank for MGMT 11th edition by Chuck Williams| ALL CHAPTERS

TEST BANK
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MGMT 12th Edition Principles of Management
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by Chuck Williams Chapters 1 - 18, Complete
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,TABLE OF CONTENTS gy gy gy




Part I: INTRODUCTION TO MANAGEMENT.
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1. Management.
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2. The History of Management.
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3. Organizational Environments and Cultures.
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4. Ethics and Social Responsibility.
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Part II: PLANNING.
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5. Planning and Decision Making.
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6. Organizational Strategy.
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7. Innovation and Change.
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8. Global Management.
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Part III: ORGANIZING.
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9. Designing Adaptive Organizations.
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10. Managing Teams.
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11. Managing Human Resource Systems.
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12. Managing Individuals and a Diverse Work Force.
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Part IV: LEADING.
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13. Motivation.
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14. Leadership.
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15. Managing Communication.
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Part V: CONTROLLING.
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16. Control.
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17. Managing Information.
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18. Managing Service and Manufacturing Operations.
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,Chapter 01_Management gy




1. _____ is defined as getting work done through others.
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a. Orientation
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b. Marketing
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c. Management
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d. Accounting
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ANS: c gy gy




2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was
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told that her role involved supervising the work of her employees and ensuring that they did their
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jobs well. Ruth's job is related to:
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a. marketing.
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b. recruitment.
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c. management.
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d. finance.
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ANS: c gy gy




3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the
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work carried out by the company's site engineers. He is also responsible for ensuring that all the
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engineers are provided with ample guidance and supervision so that they can perform all the
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assigned tasks to the best of their ability. In the given scenario, Edwin's job is related to _____.
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a. accounting
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b. sales
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, c. management
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d. production
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ANS: c gy gy




4. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the
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shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place
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another order for the same quantity of scrap metal from a local manufacturer. As a result, its car
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manufacturing processes got delayed and expenses increased. In this scenario, Trent Automobiles
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is demonstrating a lack of _____.
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a. synergy
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b. disintermediation
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c. automation
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d. efficiency
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ANS: d gy gy




6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most
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of its production processes using Computer Numeric Control (CNC) machines. This reduced the
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labor cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the
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context of management, the automation of production processes at Debronth Inc. exemplifies
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_____.
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a. synergy
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b. efficiency
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c. autonomy
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d. contingency
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