Deca Entrepreneurship - Customer
Relations with 100% complete solutions
Active Listening - correct answer ✔✔An ongoing process of analyzing and
evaluating what another person is saying in an effort to completely understand
the speaker's feelings or the true meaning of the message.
Brand Promise - correct answer ✔✔A statement of enduring, relevant, and
distinctive benefits valued by customers.
Complaint - correct answer ✔✔An expression that a situation is unacceptable or
unsatisfactory.
Customer Concentric - correct answer ✔✔The act of keeping the customer central
to the organization's goals and actions; always putting the customer first.
Customer Lifetime Value - correct answer ✔✔A prediction of the potential profits
a customer will give to a company during the duration of the relationship.
Customer Loyalty - correct answer ✔✔Occurs when a customer does business
almost exclusively with one organization within an industry.
Customer Relations - correct answer ✔✔The relationship that a business has with
its customer and the way in which the business treats them.
Relations with 100% complete solutions
Active Listening - correct answer ✔✔An ongoing process of analyzing and
evaluating what another person is saying in an effort to completely understand
the speaker's feelings or the true meaning of the message.
Brand Promise - correct answer ✔✔A statement of enduring, relevant, and
distinctive benefits valued by customers.
Complaint - correct answer ✔✔An expression that a situation is unacceptable or
unsatisfactory.
Customer Concentric - correct answer ✔✔The act of keeping the customer central
to the organization's goals and actions; always putting the customer first.
Customer Lifetime Value - correct answer ✔✔A prediction of the potential profits
a customer will give to a company during the duration of the relationship.
Customer Loyalty - correct answer ✔✔Occurs when a customer does business
almost exclusively with one organization within an industry.
Customer Relations - correct answer ✔✔The relationship that a business has with
its customer and the way in which the business treats them.
