NEW 2025 CQT EXAM QUESTIONS
WITH ANSWERS
When strong disagreements arise between team members
a. They should be encouraged to ignore their differences for the sake of team
harmony.
b. The team should explore data collection schemes that would help
determine the correct position.
c. The team should vote as soon as conflict arises.
d. The team should seek outside mediation to solve the problem,
e. The team should report that it is unable to conclude. - ANSWER B
Of the following, the most useful measure of the effectiveness of training is:
a. Scores on a final examination.
b. Opinion survey at the end of the class.
c. Pre-test and post-test comparison.
d. The impact on processes and products. - ANSWER D
The quality improvement cycle referred to as either PDCA or PDSA is
credited to which two people?
a. Deming and Shewhart
b. juran and Ishikawa
c. Crosby and Shewhart
, d. Deming and Taguchi
e. Juran Juran - ANSWER A
When gathering data about product performance, remember
that customer complaints:
a. Provide reliable performance data.
b. Should be the only source for product performance data.
c. Are a poor measure of product performance.
d. Are no good as an indicator of customer satisfaction, - ANSWER C
Teams sometimes go through the development phases known as
"forming-storming-norming-performing." During the "norming" stage, the
team members:
a. Act as individuals and not a group.
b. Hold opinions that are normally distributed.
c. Prefer not to state opinions that may be different from the norm.
d. Begin to shift their orientation from their individual goals to team goals. -
ANSWER D
At the heart of what a team facilitator does is to:
a. Keep the team on task.
b. Ensure restroom facilities are available.
c. Provide fresh ideas for the team to consider.
d. Select team members. - ANSWER A
lshikawa diagrams are:
WITH ANSWERS
When strong disagreements arise between team members
a. They should be encouraged to ignore their differences for the sake of team
harmony.
b. The team should explore data collection schemes that would help
determine the correct position.
c. The team should vote as soon as conflict arises.
d. The team should seek outside mediation to solve the problem,
e. The team should report that it is unable to conclude. - ANSWER B
Of the following, the most useful measure of the effectiveness of training is:
a. Scores on a final examination.
b. Opinion survey at the end of the class.
c. Pre-test and post-test comparison.
d. The impact on processes and products. - ANSWER D
The quality improvement cycle referred to as either PDCA or PDSA is
credited to which two people?
a. Deming and Shewhart
b. juran and Ishikawa
c. Crosby and Shewhart
, d. Deming and Taguchi
e. Juran Juran - ANSWER A
When gathering data about product performance, remember
that customer complaints:
a. Provide reliable performance data.
b. Should be the only source for product performance data.
c. Are a poor measure of product performance.
d. Are no good as an indicator of customer satisfaction, - ANSWER C
Teams sometimes go through the development phases known as
"forming-storming-norming-performing." During the "norming" stage, the
team members:
a. Act as individuals and not a group.
b. Hold opinions that are normally distributed.
c. Prefer not to state opinions that may be different from the norm.
d. Begin to shift their orientation from their individual goals to team goals. -
ANSWER D
At the heart of what a team facilitator does is to:
a. Keep the team on task.
b. Ensure restroom facilities are available.
c. Provide fresh ideas for the team to consider.
d. Select team members. - ANSWER A
lshikawa diagrams are:
