2024 Wellcare ACT Mastery Exam | 100%
Correct Answers | Verified | Latest 2024
Version
Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following
receipt from the beneficiary. - Answer ✔✔ - 1
Which elements are available as part of Wellcare's Sales Support model? - Answer ✔✔ - All of
these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums - Answer ✔✔ - False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's
primary care provider (PCP) and/or specialists - Answer ✔✔ - True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of 85%
or higher to successfully complete this course - Answer ✔✔ - True
Brokers/Agents may be investigated after being suspected of noncompliant activity reported
through a - Answer ✔✔ - Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. -
Answer ✔✔ - False
, Wellcare does not need to be informed of all marketing/sales events at which plans or materials
will be presented or distributed (formaland informal). - Answer ✔✔ - False
Marketing benefits in a service area where those benefits are not available is prohibited and
considered misleading unless that is unavoidable because of local/regional or media use. - Answer
✔✔ - True
CustomPoint sales material order dates will be posted on Wellcare.com - Answer ✔✔ - False
The online Centene Workbench self-service portal enables you to - Answer ✔✔ - All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA
plan provider. The disclaimer must be: - Answer ✔✔ - Included in any marketing materials,
including print materials and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or
other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in Centene
Workbench. - Answer ✔✔ - All of these
Which of the following is not an example of Protected Health Information (PHI)? - Answer ✔✔ -
Library Card
Correct Answers | Verified | Latest 2024
Version
Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following
receipt from the beneficiary. - Answer ✔✔ - 1
Which elements are available as part of Wellcare's Sales Support model? - Answer ✔✔ - All of
these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums - Answer ✔✔ - False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's
primary care provider (PCP) and/or specialists - Answer ✔✔ - True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of 85%
or higher to successfully complete this course - Answer ✔✔ - True
Brokers/Agents may be investigated after being suspected of noncompliant activity reported
through a - Answer ✔✔ - Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. -
Answer ✔✔ - False
, Wellcare does not need to be informed of all marketing/sales events at which plans or materials
will be presented or distributed (formaland informal). - Answer ✔✔ - False
Marketing benefits in a service area where those benefits are not available is prohibited and
considered misleading unless that is unavoidable because of local/regional or media use. - Answer
✔✔ - True
CustomPoint sales material order dates will be posted on Wellcare.com - Answer ✔✔ - False
The online Centene Workbench self-service portal enables you to - Answer ✔✔ - All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA
plan provider. The disclaimer must be: - Answer ✔✔ - Included in any marketing materials,
including print materials and television advertisements developed, used, or distributed by the
TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online chat, or
other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources section in Centene
Workbench. - Answer ✔✔ - All of these
Which of the following is not an example of Protected Health Information (PHI)? - Answer ✔✔ -
Library Card
