Management 3013 OU Chapter 1-4
Questions and Answers 100% Pass
Management - ✔✔The pursuit of organizational goals efficiently and effectively by
integrating the work of people through planning, organizing, leading, and controlling
the organization's resources
Efficiency - ✔✔The means of management. Use resources wisely and cost-effectively
Effectiveness - ✔✔The ends of management. Achieve results and make right decisions
Seven challenges to being an exceptional manager - ✔✔- Managing for competitive
advantages (4 areas: responsive to customer, innovating new product, offering better
quality, being more efficient)
- Managing for diversity among different genders, ages, races, and ethnicities
- Managing for globalization, the expanding universe
- Managing for computers and telecommunications/information technology
- Managing for right and wrong, or ethical standards
- Managing for sustainability
Brittie Donald, All Rights Reserved © 2025 1
,- Managing for your own happiness and life goal
Competitive advantage - ✔✔ability of an organization to produce goods or services
more effectively than competitors do, thereby outperforming them
E-commerce - ✔✔buying and selling of goods or services over computer networks
Project management software - ✔✔programs for planning and scheduling the people,
costs and resources to complete a project on time
Telecommute - ✔✔to work from home or remote locations using a variety of
information technologies
Knowledge management - ✔✔Implementing of systems and practices to increase the
sharing of knowledge and information throughout an organization
Sustainability: - ✔✔economic development that meets the needs of the present without
compromising the ability of future generations to meet their own needs
Four management functions - ✔✔What are the following?
Planning
Organizing
Leading
Controlling
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,Planning - ✔✔A function of management
Set goal and decide how to achieve them
Organizing - ✔✔A function of management
Arrange tasks, people, and other resources to accomplish the work
Leading - ✔✔A function of management
Motivate, direct, and otherwise influence people to work hard to achieve the
organization's goals
Controlling - ✔✔A function of management
Monitor performance, compare it with goals, and take corrective action as needed
Top managers - ✔✔A level of management
Make long-term decisions about the overall direction of the organization and establish
the objectives, policies and strategies for it
Middle managers - ✔✔A level of management
Implement the policies and plans of the top managers above them and supervise and
coordinate the activities of the first-line managers below them
First-line managers - ✔✔A level of management
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, Make short term operating decisions, directed the daily tasks of non-managerial
personnel
Functional managers - ✔✔An area of management
Responsible for just one organizational activity
General managers - ✔✔An area of management
Responsible for several organizational activities
Nonprofit - ✔✔Which type of organization type has service as the bottom line?
Mutual-benefit organization - ✔✔Which type of organization type focuses on aiding its
members?
Interpersonal roles - ✔✔A type of managerial roles
Figure head, leader and liaison
Managers interact with people inside and outside their work units
Informational roles - ✔✔A type of managerial roles
Monitor, disseminator, and spokesperson
Managers receive and communicate information
Decisional roles - ✔✔A type of managerial roles
Entrepreneur, disturbance handler, resource allocator and negotiator
Brittie Donald, All Rights Reserved © 2025 4
Questions and Answers 100% Pass
Management - ✔✔The pursuit of organizational goals efficiently and effectively by
integrating the work of people through planning, organizing, leading, and controlling
the organization's resources
Efficiency - ✔✔The means of management. Use resources wisely and cost-effectively
Effectiveness - ✔✔The ends of management. Achieve results and make right decisions
Seven challenges to being an exceptional manager - ✔✔- Managing for competitive
advantages (4 areas: responsive to customer, innovating new product, offering better
quality, being more efficient)
- Managing for diversity among different genders, ages, races, and ethnicities
- Managing for globalization, the expanding universe
- Managing for computers and telecommunications/information technology
- Managing for right and wrong, or ethical standards
- Managing for sustainability
Brittie Donald, All Rights Reserved © 2025 1
,- Managing for your own happiness and life goal
Competitive advantage - ✔✔ability of an organization to produce goods or services
more effectively than competitors do, thereby outperforming them
E-commerce - ✔✔buying and selling of goods or services over computer networks
Project management software - ✔✔programs for planning and scheduling the people,
costs and resources to complete a project on time
Telecommute - ✔✔to work from home or remote locations using a variety of
information technologies
Knowledge management - ✔✔Implementing of systems and practices to increase the
sharing of knowledge and information throughout an organization
Sustainability: - ✔✔economic development that meets the needs of the present without
compromising the ability of future generations to meet their own needs
Four management functions - ✔✔What are the following?
Planning
Organizing
Leading
Controlling
Brittie Donald, All Rights Reserved © 2025 2
,Planning - ✔✔A function of management
Set goal and decide how to achieve them
Organizing - ✔✔A function of management
Arrange tasks, people, and other resources to accomplish the work
Leading - ✔✔A function of management
Motivate, direct, and otherwise influence people to work hard to achieve the
organization's goals
Controlling - ✔✔A function of management
Monitor performance, compare it with goals, and take corrective action as needed
Top managers - ✔✔A level of management
Make long-term decisions about the overall direction of the organization and establish
the objectives, policies and strategies for it
Middle managers - ✔✔A level of management
Implement the policies and plans of the top managers above them and supervise and
coordinate the activities of the first-line managers below them
First-line managers - ✔✔A level of management
Brittie Donald, All Rights Reserved © 2025 3
, Make short term operating decisions, directed the daily tasks of non-managerial
personnel
Functional managers - ✔✔An area of management
Responsible for just one organizational activity
General managers - ✔✔An area of management
Responsible for several organizational activities
Nonprofit - ✔✔Which type of organization type has service as the bottom line?
Mutual-benefit organization - ✔✔Which type of organization type focuses on aiding its
members?
Interpersonal roles - ✔✔A type of managerial roles
Figure head, leader and liaison
Managers interact with people inside and outside their work units
Informational roles - ✔✔A type of managerial roles
Monitor, disseminator, and spokesperson
Managers receive and communicate information
Decisional roles - ✔✔A type of managerial roles
Entrepreneur, disturbance handler, resource allocator and negotiator
Brittie Donald, All Rights Reserved © 2025 4
