MGMT 3013 Final Pappas Exam
Questions and Answers 100% Pass
Management - ✔✔- the organization and coordination of the activities of a business in
order to achieve organizational goals
Managers Skills - ✔✔Conceptual Skills, Technical Skills, Human Skills
Conceptual Skills - ✔✔the ability to think analytically and understand complicated or
abstract ideas, birds eye, most often needed by top managers
Technical Skills - ✔✔Specific knowledge needed to perform a specialized skill
Human Skills - ✔✔-interpersonal skills working with people "soft skills"
Managers Roles- Mintzberg - ✔✔Interpersonal, Informational, Decisional
Interpersonal - ✔✔being a leader, a figurehead, or a link between internal and external
constituents. Liaison. "More like your Persona"
Informational - ✔✔monitoring teams and people, communicate information and acting
as a spokesperson "What you're giving to other people"
Brittie Donald, All Rights Reserved © 2025 1
,Decisional - ✔✔use of provided information. Managers might be change-makers,
problem-fixers, negotiators, and resource allocators.
Early Classical Viewpoint - ✔✔Work was primarily labor-intensive Workers had very
few rights
Working conditions were less than ideal
Efficiency was NOT a concern for administrators
Efficiency - ✔✔the ability to accomplish a task utilizing available resources in the best
way possible
P.O.L.C. Theory - ✔✔Henri Fayol, Administrative Science, PLANNING, ORGANZING,
LEADING, CONTROLLING
Bureaucracy - ✔✔Max Weber, associating them with organizations was that they
require structure, order, and process to be efficient.
Scientific Management Theory - ✔✔Frederick Taylor, - the study of work methods to
improve productivity and efficiency. Understanding each part of task, selecting the
right workers, providing adequate training, maximize output
Time and Motion Studies - ✔✔Frank and Lillian Gilbreth, Made major contributions to
worker productivity and efficiency by looking at time and motion studies
Used their Children as testing guinea pigs
Brittie Donald, All Rights Reserved © 2025 2
,Filmed them doing chores
Behavioral View Point - ✔✔Hugo Munstenberg/ Mary Parker Follet, he introduced
idea of vocational, or industrial psychology. She brough sociology into mix, like
teamwork and groups across different work units.
Hawthorn Effect - ✔✔Elton Mayo, failed study, people acted different when they knew
they were being observed, employees are social beings who seek attention from their
superiors.
Human Relations Movement - ✔✔A Maslow - Hierarchy of needs, (from low to high)
Physiological, Safety, Love/Belonging, Esteem, Self Actualization
Douglas McGregor- Theory X, Theory Y
Physiological (lowest) - ✔✔Breathing, Food, Water, sex, sleep, homeostasis, excretion
Safety (2nd lowest) - ✔✔security of: Body, Employment, Resources, Morality, Family,
Health, Property
Love/Belonging (3rd lowest) - ✔✔friendship, family, sexual intimacy
Esteem (2nd highest) - ✔✔self-esteem, confidence, achievement, respect of others,
respect by others
Self actualization(highest) - ✔✔Morality, Creativity, Spontaneity, Problem-Solving,
Lack of Prejudice, acceptance of facts
Brittie Donald, All Rights Reserved © 2025 3
, Theory X - ✔✔Strict controls and incentives to perform. Monitors workers,
micromanage and create production cycles. Authoritative, command and control style.
Pessimistic and negative
Theory Y - ✔✔believes workers are creative and can manage their work without
someone watching them. Optimistic and positive
Systems Viewpoint - ✔✔Considers the organization as a set of interrelated parts
Ex. Mayo Clinic
Inputs, Processing, Output, Feedback
Inputs - ✔✔any resources that are put into a system to obtain a desired output
Materials, components, labor, research, development
Processing - ✔✔the transformation or use of resources to create some type of output
Production lines, assembly lines, management, skills
Output - ✔✔the finished product or service that comes out of the system
End product, customer satisfaction, employee satisfaction
Feedback - ✔✔information or opinions about something that can be used to determine
the success or potential needed changes.
Information, new ideas, expertise, customer feedback
Brittie Donald, All Rights Reserved © 2025 4
Questions and Answers 100% Pass
Management - ✔✔- the organization and coordination of the activities of a business in
order to achieve organizational goals
Managers Skills - ✔✔Conceptual Skills, Technical Skills, Human Skills
Conceptual Skills - ✔✔the ability to think analytically and understand complicated or
abstract ideas, birds eye, most often needed by top managers
Technical Skills - ✔✔Specific knowledge needed to perform a specialized skill
Human Skills - ✔✔-interpersonal skills working with people "soft skills"
Managers Roles- Mintzberg - ✔✔Interpersonal, Informational, Decisional
Interpersonal - ✔✔being a leader, a figurehead, or a link between internal and external
constituents. Liaison. "More like your Persona"
Informational - ✔✔monitoring teams and people, communicate information and acting
as a spokesperson "What you're giving to other people"
Brittie Donald, All Rights Reserved © 2025 1
,Decisional - ✔✔use of provided information. Managers might be change-makers,
problem-fixers, negotiators, and resource allocators.
Early Classical Viewpoint - ✔✔Work was primarily labor-intensive Workers had very
few rights
Working conditions were less than ideal
Efficiency was NOT a concern for administrators
Efficiency - ✔✔the ability to accomplish a task utilizing available resources in the best
way possible
P.O.L.C. Theory - ✔✔Henri Fayol, Administrative Science, PLANNING, ORGANZING,
LEADING, CONTROLLING
Bureaucracy - ✔✔Max Weber, associating them with organizations was that they
require structure, order, and process to be efficient.
Scientific Management Theory - ✔✔Frederick Taylor, - the study of work methods to
improve productivity and efficiency. Understanding each part of task, selecting the
right workers, providing adequate training, maximize output
Time and Motion Studies - ✔✔Frank and Lillian Gilbreth, Made major contributions to
worker productivity and efficiency by looking at time and motion studies
Used their Children as testing guinea pigs
Brittie Donald, All Rights Reserved © 2025 2
,Filmed them doing chores
Behavioral View Point - ✔✔Hugo Munstenberg/ Mary Parker Follet, he introduced
idea of vocational, or industrial psychology. She brough sociology into mix, like
teamwork and groups across different work units.
Hawthorn Effect - ✔✔Elton Mayo, failed study, people acted different when they knew
they were being observed, employees are social beings who seek attention from their
superiors.
Human Relations Movement - ✔✔A Maslow - Hierarchy of needs, (from low to high)
Physiological, Safety, Love/Belonging, Esteem, Self Actualization
Douglas McGregor- Theory X, Theory Y
Physiological (lowest) - ✔✔Breathing, Food, Water, sex, sleep, homeostasis, excretion
Safety (2nd lowest) - ✔✔security of: Body, Employment, Resources, Morality, Family,
Health, Property
Love/Belonging (3rd lowest) - ✔✔friendship, family, sexual intimacy
Esteem (2nd highest) - ✔✔self-esteem, confidence, achievement, respect of others,
respect by others
Self actualization(highest) - ✔✔Morality, Creativity, Spontaneity, Problem-Solving,
Lack of Prejudice, acceptance of facts
Brittie Donald, All Rights Reserved © 2025 3
, Theory X - ✔✔Strict controls and incentives to perform. Monitors workers,
micromanage and create production cycles. Authoritative, command and control style.
Pessimistic and negative
Theory Y - ✔✔believes workers are creative and can manage their work without
someone watching them. Optimistic and positive
Systems Viewpoint - ✔✔Considers the organization as a set of interrelated parts
Ex. Mayo Clinic
Inputs, Processing, Output, Feedback
Inputs - ✔✔any resources that are put into a system to obtain a desired output
Materials, components, labor, research, development
Processing - ✔✔the transformation or use of resources to create some type of output
Production lines, assembly lines, management, skills
Output - ✔✔the finished product or service that comes out of the system
End product, customer satisfaction, employee satisfaction
Feedback - ✔✔information or opinions about something that can be used to determine
the success or potential needed changes.
Information, new ideas, expertise, customer feedback
Brittie Donald, All Rights Reserved © 2025 4
