SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

Operations and Supply Chain Management
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SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

, Operations and Supply Chain Management
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 TABLE OF CONTENTS
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Chapterc1:cIntroduction

Chapterc2:cStrategy

Chapterc3:cDesigncofcProductscandcServices

Chapterc4:cProjects

Chapterc5:cStrategiccCapacitycManagement

Chapterc6:cLearningcCurves

Chapterc7:cManufacturingcProcesses

Chapterc8:cFacilitycLayout

Chapterc9:cServicecProcesses

Chapterc10:cWaitingcLinecAnalysiscandcSimulation

Chapterc11:cProcesscDesigncandcAnalysis

Chapterc12:cQualitycManagement

Chapterc13:cStatisticalcQualitycControl

Chapterc14:cLeancSupplycChains

Chapterc15:cLogisticscandcDistributioncManagement

Chapterc16:cGlobalcSourcingcandcProcurement

Chapterc17:cThecInternetcofcThingscandcERP

Chapterc18:cForecasting

Chapterc19:cSalescandcOperationscPlanning

Chapterc20:cInventorycManagement

Chapterc21:cMaterialcRequirementscPlanning

Chapterc22:cWorkcentercScheduling
1-2

, Operations and Supply Chain Management
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CHAPTER 1 c




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
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DiscussioncQuestions
1. UsingcExhibitc1.3cascacmodel,cdescribecthecsource-make-deliver-
returncrelationshipscincthecfollowingcsystems:

a. Ancairline
Source:c Aircraftcmanufacturer,cin-flightcfood,crepaircparts,ccomputercsystems
Make:cAircraftcandcflightccrewcscheduling,cgroundcservicescprovidedcatcairports,caircraftc
maintenancecandcrepair
Deliver:cOutboundcandcarrivingcpassengercservice,cbaggagechandlingcRet
urn:cResolvecanycpost-servicecissuescsuchcasclostcorcdamagedcluggage

b. Ancautomobilecmanufacturer
Source:c Supplierscofccomponentscandcrawcmaterials
Make:cManufacturingcofcvehiclescandccomponentscorcsubassembliesctocbecsoldcascsparec
parts
Deliver:cDeliveryctocandcsalescfromcdealerships,cdeliverycofcsparecpartsctocthecwholesalec
system
Return:c Warrantycandcrecallcrepairs,ctrade-ins

c. Achospital
Source:cMedicalcsupplies,ccleaningcservices,cdisposalcservices,cfoodcservices,cqualifiedcpe
rsonnel
Make:c Inpatientcrooms,coutpatientcclinics,cemergencycroom,coperatingcrooms
Deliver:cSchedulingcpatients,cprovidingctreatment,cambulancecservice,cfamilyccounselingc
Return:cBillingcerrors,cfollowcupcvisits

d. Ancinsuranceccompany
Source:c Suppliescneededcforcthecoffice,cunderwriters,clegalcauthorityctocoperate




1-3

, Operations and Supply Chain Management
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Make:cEstablishcpolicycguidelinescandcpricing,cfieldcagent/representativecandcfacilitycne
twork,cdevelopcInternetcserviceccapabilities,cestablishcpreferredcvehiclecrepaircservicecne
twork
Deliver:cMeetcwithcandcadvisecclients,cwritecpolicies,cprocesscandcpaycclaimsc
Return:c refundcofcoverpayments


2. Definecthecservicecpackagecofcyourccollegecorcuniversity.cWhatciscitscstrongestcelement?cWhatciscit
scweakestcone?

Theccategoriescwithcexamplescare:
Supportingcfacilityc-
clocation,cbuildings,clabs,cparkingcFacilitatingcgoodsc–

cclasscschedules,ccomputers,cbooks,cchalk

Explicitcservicesc–
cclassescwithcqualifiedcinstructors,cplacementcofficescImplicitcservicesc

–cstatuscandcreputationc(e.g.,cIvycLeaguecschools)

AtcIndianacUniversitycandcthecUniversitycofcSoutherncCalifornia,camongctheircstrongestceleme
ntscarectheircbusinesscschoolscandctheircOperationscManagementcprogramsc(ofccourse).cBothc
alsochavecverycdedicatedcalumnicnetworks.cAcweakcelementcofcIndianacUniversityciscitscweakcf
ootballcprogram;cforcUSC,cweakcelementscarecon-campuscparkingcandchousing.

3. Whatcservicecindustrychascimpressedcyoucthecmostcwithcitscinnovativeness?

Ourcvotecgoesctoccruiseclinescwhichchavecintroducedcsuchconboardcinnovationscascwavecmach
inescforcbellycboardingcandcrockcclimbingcwalls,cascwellcascallcsortscofcothercamenitiesctockeepc
cruiserscinvolved.c Thecindustryciscdoingcrecordcbusinesscascwell.

SomecofcthecstandoutccompaniescinclesscinnovativecindustriescarecBankcofcAmericac(hascacform
alizedcresearchcprogramctoctrycoutcnewccustomercservices/amenitiescsuchcascvideocscreenscincne
xtctoctellerclines),cIntuitc(e.g.,cputtingcQuickencmoneycmanagementcsoftwareconline),cIkea,cJetBl
uecAirlines,candcProgressivecInsurancec(discussedclatercincthecbook).

4. Whatciscproduct-servicecbundlingcandcwhatcarecthecbenefitsctoccustomers?

Product-servicecbundlingciscaddingcValue-
addedcservicesctocacfirm’scproductcofferingsctoccreatecmorecvaluecforctheccustomer.cThiscprovid
escbenefitscinctwocareas.cFirst,cthiscdifferentiatescthecorganizationcfromctheccompetition.cSecon
dly,cthesecservicesctieccustomersctocthecorganizationcincacpositivecway.cAlternatively,cbundlingcc
ancalsocinvolvecaddingcproductsctocacservice,cforcexample,caddingcthecsalecofcconveniencecitem
scandcsnackscatcachotel.

5. Whatciscthecdifferencecbetweencacservicecandcacgood?

Acserviceciscancintangiblecprocessc(youccan’tcholdcitcincyourchands),cwhilecacgoodciscthecphysicalc
outputcofcacprocess.

6. Lookcatcthecjobcpostingscatchttp://www.indeed.comcandcevaluatecthecopportunitiescforca
ncOSMcmajorcwithcseveralcyearscofcexperience.
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