HFT4253 Exam 2 FSU With
Correct Answers
A guest reserves two rooms for ten nights. What is the number of room
nights reserved by the guest? - ANSWER 20
When is an information system considered to be an interfaced system? -
ANSWER When it shares its data electronically with another system
What is true about the overbooking of hotel rooms? - ANSWER It can result
in walked guests
What would be the impact of FOM instituting an effective upsell program in
a hotel? - ANSWER Increased levels of room revenue
What is the industry term for a guest who makes a room reservation but fails
to cancel or does not arrive at the hotel on the date of the confirmed
reservation? - ANSWER No-Show
What is true about a hotel that is "on change"? - ANSWER It is vacant and
not yet cleaned
In a 150-room hotel with housekeeping labor costs of $8000 and 2500 rooms
sold in a month, what would be the hotel's housekeeping labor costs per
occupied room for that month? - ANSWER $3.20
What is a guest seeking to communicate with a "DND" sign placed on the
outside of the guest's door? - ANSWER Do not clean this room now
Who usually maintains the washers and dryers placed in a hotel's guest
, laundry? - ANSWER An outside vendor
Maintenance that must be performed immediately to minimize damage to a
hotel is referred to as: - ANSWER Emergency Maintenance
Which group of employees will most often initiate the largest numbers of
work orders? - ANSWER Housekeeping
Cleaning a dryer's lint trap is an example of a PM activity. How often should
it be performed? - ANSWER Daily
Which type of water-related cost is most closely related to a hotel's water
usage costs? - ANSWER Sewage costs
Where does the Front Office report to? - ANSWER Director of Rooms
When does the day officially end at a hotel? - ANSWER When the night audit
starts
What are the two parts of housekeeping? - ANSWER Public Spaces and Guest
Room Attendants
What is the average time to clean a hotel room? - ANSWER 30 minutes
What is the BEO? - ANSWER Banquet Event Order
Clean and Vacant: - ANSWER Ready for a guest
On Charge - ANSWER Vacant but not clean
Who should be careful about blood born pathogens (HIV)? - ANSWER
Everyone
Which department of the hotel has the highest rate of injury? - ANSWER
Housekeeping
Correct Answers
A guest reserves two rooms for ten nights. What is the number of room
nights reserved by the guest? - ANSWER 20
When is an information system considered to be an interfaced system? -
ANSWER When it shares its data electronically with another system
What is true about the overbooking of hotel rooms? - ANSWER It can result
in walked guests
What would be the impact of FOM instituting an effective upsell program in
a hotel? - ANSWER Increased levels of room revenue
What is the industry term for a guest who makes a room reservation but fails
to cancel or does not arrive at the hotel on the date of the confirmed
reservation? - ANSWER No-Show
What is true about a hotel that is "on change"? - ANSWER It is vacant and
not yet cleaned
In a 150-room hotel with housekeeping labor costs of $8000 and 2500 rooms
sold in a month, what would be the hotel's housekeeping labor costs per
occupied room for that month? - ANSWER $3.20
What is a guest seeking to communicate with a "DND" sign placed on the
outside of the guest's door? - ANSWER Do not clean this room now
Who usually maintains the washers and dryers placed in a hotel's guest
, laundry? - ANSWER An outside vendor
Maintenance that must be performed immediately to minimize damage to a
hotel is referred to as: - ANSWER Emergency Maintenance
Which group of employees will most often initiate the largest numbers of
work orders? - ANSWER Housekeeping
Cleaning a dryer's lint trap is an example of a PM activity. How often should
it be performed? - ANSWER Daily
Which type of water-related cost is most closely related to a hotel's water
usage costs? - ANSWER Sewage costs
Where does the Front Office report to? - ANSWER Director of Rooms
When does the day officially end at a hotel? - ANSWER When the night audit
starts
What are the two parts of housekeeping? - ANSWER Public Spaces and Guest
Room Attendants
What is the average time to clean a hotel room? - ANSWER 30 minutes
What is the BEO? - ANSWER Banquet Event Order
Clean and Vacant: - ANSWER Ready for a guest
On Charge - ANSWER Vacant but not clean
Who should be careful about blood born pathogens (HIV)? - ANSWER
Everyone
Which department of the hotel has the highest rate of injury? - ANSWER
Housekeeping
