HFT 4253 Exam 3 With Correct
Answers
What would be the impact of an FOM instituting an effective up-sell program
in a hotel? - ANSWER Increased levels of room revenue
In a hotel, when does one day end and the next day begin? - ANSWER When
the night auditor begins the night audit
Group room rates for a specific time period are usually - ANSWER Higher
than transient rates
Which tourism-related industry first developed the concept of yield
management? - ANSWER Airline industry
Property Management System (PMS) - ANSWER The industry term for the
computerized system used to record guest reservations, financial
information, and other data related to the operation of a hotel's front office
Central Reservation System (CRS) - ANSWER the industry term for the
computerized program used to record guest room reservations
Night Auditor - ANSWER the individual who performs the daily review of all
the financial transactions with hotel guests recorded by the front office;
backs up the electronic data maintained by a hotel's front office
Rack rate - ANSWER the rate at which a room is sold when no discounts are
offered to the room's buyer
Front Office Manager (FOM) - ANSWER The individual in a hotel responsible
, for managing the front-office staff, room reservations, guest services, and
the night audit
Back-Up System - ANSWER redundant hardware and/or software operated in
parallel to the system it serves; used in times of failure or power outages
Night Audit - ANSWER the process of reviewing for accuracy and
completeness the accounting transactions from one day to conclude or
"close" that day's sales information in preparation for recording the
transactions of the next day
Folio Balance - ANSWER detailed list of a hotel guest's room charges as well
as other charges authorized by the guest of legally imposed by the hotel
Front Office Manager Responsibilities - ANSWER PMS and its management;
Revenue and reservation management; Management of Guest Services;
Accounting for guests
Sell-Out Period - ANSWER a situation in which all available rooms are sold if
the demand is high enough in a specific area; a period of time in which
management must attempt to optimize ADR
Goal of Front Office - ANSWER increase ADR when demand is high, increase
occupancy when demand is low
Walked - ANSWER a situation in which a guest with a reservation is relocated
form the reserved hotel to another hotel because no room was available at
the reserved hotel
Corporate Rate - ANSWER the special rate a hotel charges to its typical
business travelers
Room Night - ANSWER the number of rooms used times the number of
Answers
What would be the impact of an FOM instituting an effective up-sell program
in a hotel? - ANSWER Increased levels of room revenue
In a hotel, when does one day end and the next day begin? - ANSWER When
the night auditor begins the night audit
Group room rates for a specific time period are usually - ANSWER Higher
than transient rates
Which tourism-related industry first developed the concept of yield
management? - ANSWER Airline industry
Property Management System (PMS) - ANSWER The industry term for the
computerized system used to record guest reservations, financial
information, and other data related to the operation of a hotel's front office
Central Reservation System (CRS) - ANSWER the industry term for the
computerized program used to record guest room reservations
Night Auditor - ANSWER the individual who performs the daily review of all
the financial transactions with hotel guests recorded by the front office;
backs up the electronic data maintained by a hotel's front office
Rack rate - ANSWER the rate at which a room is sold when no discounts are
offered to the room's buyer
Front Office Manager (FOM) - ANSWER The individual in a hotel responsible
, for managing the front-office staff, room reservations, guest services, and
the night audit
Back-Up System - ANSWER redundant hardware and/or software operated in
parallel to the system it serves; used in times of failure or power outages
Night Audit - ANSWER the process of reviewing for accuracy and
completeness the accounting transactions from one day to conclude or
"close" that day's sales information in preparation for recording the
transactions of the next day
Folio Balance - ANSWER detailed list of a hotel guest's room charges as well
as other charges authorized by the guest of legally imposed by the hotel
Front Office Manager Responsibilities - ANSWER PMS and its management;
Revenue and reservation management; Management of Guest Services;
Accounting for guests
Sell-Out Period - ANSWER a situation in which all available rooms are sold if
the demand is high enough in a specific area; a period of time in which
management must attempt to optimize ADR
Goal of Front Office - ANSWER increase ADR when demand is high, increase
occupancy when demand is low
Walked - ANSWER a situation in which a guest with a reservation is relocated
form the reserved hotel to another hotel because no room was available at
the reserved hotel
Corporate Rate - ANSWER the special rate a hotel charges to its typical
business travelers
Room Night - ANSWER the number of rooms used times the number of
