C464 COMM 1011
Introduction to Communication
Comprehensive FA Review (Qns & Ans)
2025
1. Which communication model best describes the interactive
nature of healthcare delivery that includes feedback loops
between patients and healthcare providers?
A) Linear Model
B) Transactional Model
C) Shannon-Weaver Model
D) Berlo’s SMCR Model
©2024/2025
, ANS: B) Transactional Model
Rationale: The transactional model accounts for the dynamic
and reciprocal flow of communication exchanges that occur in
healthcare settings.
2. In the context of nonverbal communication in healthcare,
which of the following is least likely to influence patient
perception?
A) Eye contact
B) Tone of voice
C) Provider's attire
D) Patient’s medical records
ANS: D) Patient’s medical records
Rationale: Nonverbal communication involves visual and
auditory cues, not written documents.
3. What is the primary advantage of using electronic health
records from a communication perspective?
©2024/2025
, A) Reduces the workload for healthcare providers
B) Enhances the speed of data entry
C) Improves accuracy in the transfer of patient information
D) Ensures patient confidentiality
ANS: C) Improves accuracy in the transfer of patient
information
Rationale: Electronic health records are primarily designed to
improve the accuracy and efficiency of information exchange.
4. Which of the following is NOT typically a barrier to effective
communication between healthcare providers and patients?
A) Language differences
B) Medical jargon
C) Socioeconomic status
D) Time constraints
ANS: C) Socioeconomic status
Rationale: While socioeconomic status can affect healthcare
access, it is not directly a communication barrier like the other
options.
©2024/2025
Introduction to Communication
Comprehensive FA Review (Qns & Ans)
2025
1. Which communication model best describes the interactive
nature of healthcare delivery that includes feedback loops
between patients and healthcare providers?
A) Linear Model
B) Transactional Model
C) Shannon-Weaver Model
D) Berlo’s SMCR Model
©2024/2025
, ANS: B) Transactional Model
Rationale: The transactional model accounts for the dynamic
and reciprocal flow of communication exchanges that occur in
healthcare settings.
2. In the context of nonverbal communication in healthcare,
which of the following is least likely to influence patient
perception?
A) Eye contact
B) Tone of voice
C) Provider's attire
D) Patient’s medical records
ANS: D) Patient’s medical records
Rationale: Nonverbal communication involves visual and
auditory cues, not written documents.
3. What is the primary advantage of using electronic health
records from a communication perspective?
©2024/2025
, A) Reduces the workload for healthcare providers
B) Enhances the speed of data entry
C) Improves accuracy in the transfer of patient information
D) Ensures patient confidentiality
ANS: C) Improves accuracy in the transfer of patient
information
Rationale: Electronic health records are primarily designed to
improve the accuracy and efficiency of information exchange.
4. Which of the following is NOT typically a barrier to effective
communication between healthcare providers and patients?
A) Language differences
B) Medical jargon
C) Socioeconomic status
D) Time constraints
ANS: C) Socioeconomic status
Rationale: While socioeconomic status can affect healthcare
access, it is not directly a communication barrier like the other
options.
©2024/2025
