lOM oA R
447 089
h h
cP S D| 14
Test Bank for Leading and
h h h h h
Managing in Nursing7th E h h h h
dition (chapters h
1-
30) 2023 updated NEW rat
h h h h
ed pass!!!
h
.
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
h h h h h h h
, lOM oA R
447 089
h h
cP S D| 14
MULTIPLEhCHOICE
1. Ahnursehmanagerhofhah20-
bedhmedicalhunithfindshthath80%hofhthehpatientshareholderhadults.hShehishaskedhtohassesshandhad
apththehunithtohbetterhmeeththehuniquehneedshofhtheholderhadulthpatient.hUsinghcomplexityhprin
ciples,hwhathwouldhbehthehbesthapproachhtohtakehforhimplementationhofhthishchange?
a. Leveragehthehhierarchicalhmanagementhpositionhtohgethunithstaffhinvolvedhinhassessmentha
ndhplanning.
b. Engagehinvolvedhstaffhathallhlevelshinhthehdecision-makinghprocess.
c. Focushthehassessmenthonhthehunithandhomiththehhospitalhandhcommunityhenvironment.
d. Hirehahgeriatrichspecialisthtohoverseehandhcontrolhthehproject.
ANS:hB
Complexityhtheoryhsuggestshthathsystemshinteracthandhadapthandhthathdecisionhmakinghoccursht
hroughouththehsystems,hashopposedhtohbeinghheldhinhahhierarchy.hInhcomplexityhtheory,heveryhv
oicehcounts,handhtherefore,hallhlevelshofhstaffhwouldhbehinvolvedhinhdecisionhmaking.
TOP:hAONEhcompetency:hCommunicationhandhRelationship-Building
2. Ahunithmanagerhofhah25-
bedhmedical/surgicalhareahreceiveshahphonehcallhfromhahnursehwhohhashcalledhinhsickhfiv
ehtimeshinhthehpasthmonth.hHehtellshthehmanagerhthathhehveryhmuchhwantshto
comehtohworkhwhenhscheduledhbuthmusthoftenhcarehforhhishwife,hwhohishundergoinghtreatmenthf
orhbreasthcancer.hAccordinghtohMaslow’shneedhhierarchyhtheory,hwhathwouldhbehthehbest
NURSINGTB.COM approach to satisfying the needs of this nurse, other staff, and
h h h h h h h h h h h
patients?
a. Linehuphagencyhnurseshwhohcanhbehcalledhinhtohworkhonhshorthnotice.
b. Placehthehnursehonhunpaidhleavehforhthehremainderhofhhishwife’shtreatment.
c. Sympathizehwithhthehnurse’shdilemmahandhleththehchargehnursehknowhthaththishn
ursehmayhbehcallinghinhfrequentlyhinhthehfuture.
d. Workhwithhthehnurse,hstaffinghoffice,handhotherhnurseshtoharrangehhishscheduledhd
ayshoffharoundhhishwife’shtreatments.
ANS:hDh Placinghthehnursehonhunpaidhleavehmayhthreatenhthehnurse’shcapacityhtohmeethphysiologichn
eedshandhdemotivatehthehnurse.hUnsatisfactoryhcoveragehofhshiftshonhshorthnoticehcouldhaffecthpa
tienthcarehandhthreatenhthehneedshofhstaffhtohfeelhcompetent.hArranginghthehscheduleharoundhtheh
wife’shneedshmeetshthehneedshofhthehstaffhandhofhpatientshwhilehsatisfyinghthehnurse’shneedhforhaff
iliation.
TOP:hAONEhcompetency:hCommunicationhandhRelationship-Building
, lOM oA R
447 089
h h
cP S D| 14
LeadinghandhManaginghinhNursingh7thhEditionhYoder-WisehTesthBank
3. Ahgrievancehbroughthbyhahstaffhnursehagainsththehunithmanagerhrequireshmediation.hAtht
hehfirsthmediationhsession,hthehstaffhnursehrepeatedlyhcallshthehunithmanager’shactionshu
nfair,handhthehunithmanagerhcontinueshtohreiteratehthehreasonshforhthehactions.hWhathwo
uldhbehthehbesthcoursehofhactionhaththishtime?
a. Sendhthehtwohdisputantshawayhtohreachhtheirhownhresolution.
b. Involvehanotherhstaffhnursehinhthehdiscussionhforhclarityhissues.
c. Askheachhpartyhtohexaminehtheirhownhmotiveshandhissueshinhthehconflict.
d. Continuehtohlistenhashthehpartieshrepeaththeirhthoughtshandhfeelingshabouththehc
onflict.
ANS:hC
Forhresolutionhofhconflict,honehshouldhaddresshthehinterestshandhinvolvementhofhparticipantshinht
hehconflicthbyhexamininghthehrealhissueshofhallhparties.
TOP:hAONEhcompetency:hCommunicationhandhRelationship-Building
4. Athahsecondhnegotiationhsession,hthehunithmanagerhandhstaffhnurseharehunablehtohreachha
hresolution.hWhathishthehappropriatehnexthstep?
a. Arrangehanotherhmeetinghinhahweek’shtimehsohashtohallowhahcooling-offhperiod.
b. Elevatehthehnexthnegationhsessionhtohthehnexthmanager,honehlevelh above.
c. Insisththathparticipantshcontinuehtohtalkhuntilhahresolutionhhashbeenhreached.
d. Backhthehunithmanager’shactionshandhendhthehdispute.
ANS:hB
Parthofhleadershiphishunderstandinghconflicthresolutionhandhabilityhtohnegotiatehandhmanagehforhr
esolutionhofhissueshandhconcerns.hThishsituationhhashfailedhahsecondhnegotiationhsession,helevati
onhtohahmanagerhwithhadditionalhtraininghtohfacilitatehconflicthresolutionhishimportanthaththishpoin
t.
TOP:hAONEhcompetency:hCommunicationhandhRelationship-Building
5. ThehmanagerhofhahsurgicalhareahhashahvisionhforhthehfuturehthathrequireshthehadditionhofhR
Nhassistantshorhunlicensedhpersonshtohfeed,hbathe,handhambulatehpatients.hThehRNshonht
hehstaff
NURSINGTB.COM
, lOM oA R
447 089
h h
cP S D| 14
LeadinghandhManaginghinhNursingh7thhEditionhYoder-WisehTesthBank
Stuvia.comh-hThehMarketplacehtohBuyhandhSellhyourhStudyhMaterial
havehalwayshpracticedhinhahprimaryhnursing-deliveryhsystemhandharehveryhresistanthtohthishidea.
Whathwouldhbehthehbesthinitialhstrategyhforhimplementationhofhthishchange?
NURSINGTB.COM
a. ExploringhthehvalueshandhfeelingshofhthehRNhgrouphinhrelationshiphtohthishchange
b. LeavinghthehRNshalonehforhahtimehsohtheyhcanhthinkhabouththehchangehbeforehithishimplemented
c. DroppinghthehideahandhtryinghforhthehchangehinhahyearhorhsohwhenhsomehofhthehpresenthRNshh
avehretired
d. HiringhthehassistantshandhallowinghthehRNshtohseehwhathgoodhadditionshtheyhare
ANS:hA
Influencinghothershrequireshemotionalhintelligencehinhdomainshsuchhashempathy,hhandlinghrelati
onships,hdeepeninghself-
awarenesshinhselfhandhothers,hmotivatinghothers,handhmanaginghemotions.hMotivatinghothershrec
ognizeshthathvaluesharehpowerfulhforceshthathinfluencehacceptancehofhchange.hLeavinghthehRNsha
lonehforhahperiodhofhtimehbeforehimplementationhdoeshnothprovidehopportunityhtohexplorehdiffere
nthperspectiveshandhvalues.hAvoidinghdiscussionhuntilhthehteamhchangeshmayhnothpromotehadopti
onhofhthehchangehuntilhtherehishopportunityhtohexplorehperspectiveshandhvalueshrelatedhtohthehcha
nge.hHiringhofhthehassistantshdemonstrateshlackhofhempathyhforhthehperspectiveshofhthehRNhstaff.
TOP:hAONEhcompetency:hKnowledgehofhthehHealthhCarehEnvironment
NURSINGTB.COM
DownloadedhbyhSallyhWinkh()
447 089
h h
cP S D| 14
Test Bank for Leading and
h h h h h
Managing in Nursing7th E h h h h
dition (chapters h
1-
30) 2023 updated NEW rat
h h h h
ed pass!!!
h
.
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
h h h h h h h
, lOM oA R
447 089
h h
cP S D| 14
MULTIPLEhCHOICE
1. Ahnursehmanagerhofhah20-
bedhmedicalhunithfindshthath80%hofhthehpatientshareholderhadults.hShehishaskedhtohassesshandhad
apththehunithtohbetterhmeeththehuniquehneedshofhtheholderhadulthpatient.hUsinghcomplexityhprin
ciples,hwhathwouldhbehthehbesthapproachhtohtakehforhimplementationhofhthishchange?
a. Leveragehthehhierarchicalhmanagementhpositionhtohgethunithstaffhinvolvedhinhassessmentha
ndhplanning.
b. Engagehinvolvedhstaffhathallhlevelshinhthehdecision-makinghprocess.
c. Focushthehassessmenthonhthehunithandhomiththehhospitalhandhcommunityhenvironment.
d. Hirehahgeriatrichspecialisthtohoverseehandhcontrolhthehproject.
ANS:hB
Complexityhtheoryhsuggestshthathsystemshinteracthandhadapthandhthathdecisionhmakinghoccursht
hroughouththehsystems,hashopposedhtohbeinghheldhinhahhierarchy.hInhcomplexityhtheory,heveryhv
oicehcounts,handhtherefore,hallhlevelshofhstaffhwouldhbehinvolvedhinhdecisionhmaking.
TOP:hAONEhcompetency:hCommunicationhandhRelationship-Building
2. Ahunithmanagerhofhah25-
bedhmedical/surgicalhareahreceiveshahphonehcallhfromhahnursehwhohhashcalledhinhsickhfiv
ehtimeshinhthehpasthmonth.hHehtellshthehmanagerhthathhehveryhmuchhwantshto
comehtohworkhwhenhscheduledhbuthmusthoftenhcarehforhhishwife,hwhohishundergoinghtreatmenthf
orhbreasthcancer.hAccordinghtohMaslow’shneedhhierarchyhtheory,hwhathwouldhbehthehbest
NURSINGTB.COM approach to satisfying the needs of this nurse, other staff, and
h h h h h h h h h h h
patients?
a. Linehuphagencyhnurseshwhohcanhbehcalledhinhtohworkhonhshorthnotice.
b. Placehthehnursehonhunpaidhleavehforhthehremainderhofhhishwife’shtreatment.
c. Sympathizehwithhthehnurse’shdilemmahandhleththehchargehnursehknowhthaththishn
ursehmayhbehcallinghinhfrequentlyhinhthehfuture.
d. Workhwithhthehnurse,hstaffinghoffice,handhotherhnurseshtoharrangehhishscheduledhd
ayshoffharoundhhishwife’shtreatments.
ANS:hDh Placinghthehnursehonhunpaidhleavehmayhthreatenhthehnurse’shcapacityhtohmeethphysiologichn
eedshandhdemotivatehthehnurse.hUnsatisfactoryhcoveragehofhshiftshonhshorthnoticehcouldhaffecthpa
tienthcarehandhthreatenhthehneedshofhstaffhtohfeelhcompetent.hArranginghthehscheduleharoundhtheh
wife’shneedshmeetshthehneedshofhthehstaffhandhofhpatientshwhilehsatisfyinghthehnurse’shneedhforhaff
iliation.
TOP:hAONEhcompetency:hCommunicationhandhRelationship-Building
, lOM oA R
447 089
h h
cP S D| 14
LeadinghandhManaginghinhNursingh7thhEditionhYoder-WisehTesthBank
3. Ahgrievancehbroughthbyhahstaffhnursehagainsththehunithmanagerhrequireshmediation.hAtht
hehfirsthmediationhsession,hthehstaffhnursehrepeatedlyhcallshthehunithmanager’shactionshu
nfair,handhthehunithmanagerhcontinueshtohreiteratehthehreasonshforhthehactions.hWhathwo
uldhbehthehbesthcoursehofhactionhaththishtime?
a. Sendhthehtwohdisputantshawayhtohreachhtheirhownhresolution.
b. Involvehanotherhstaffhnursehinhthehdiscussionhforhclarityhissues.
c. Askheachhpartyhtohexaminehtheirhownhmotiveshandhissueshinhthehconflict.
d. Continuehtohlistenhashthehpartieshrepeaththeirhthoughtshandhfeelingshabouththehc
onflict.
ANS:hC
Forhresolutionhofhconflict,honehshouldhaddresshthehinterestshandhinvolvementhofhparticipantshinht
hehconflicthbyhexamininghthehrealhissueshofhallhparties.
TOP:hAONEhcompetency:hCommunicationhandhRelationship-Building
4. Athahsecondhnegotiationhsession,hthehunithmanagerhandhstaffhnurseharehunablehtohreachha
hresolution.hWhathishthehappropriatehnexthstep?
a. Arrangehanotherhmeetinghinhahweek’shtimehsohashtohallowhahcooling-offhperiod.
b. Elevatehthehnexthnegationhsessionhtohthehnexthmanager,honehlevelh above.
c. Insisththathparticipantshcontinuehtohtalkhuntilhahresolutionhhashbeenhreached.
d. Backhthehunithmanager’shactionshandhendhthehdispute.
ANS:hB
Parthofhleadershiphishunderstandinghconflicthresolutionhandhabilityhtohnegotiatehandhmanagehforhr
esolutionhofhissueshandhconcerns.hThishsituationhhashfailedhahsecondhnegotiationhsession,helevati
onhtohahmanagerhwithhadditionalhtraininghtohfacilitatehconflicthresolutionhishimportanthaththishpoin
t.
TOP:hAONEhcompetency:hCommunicationhandhRelationship-Building
5. ThehmanagerhofhahsurgicalhareahhashahvisionhforhthehfuturehthathrequireshthehadditionhofhR
Nhassistantshorhunlicensedhpersonshtohfeed,hbathe,handhambulatehpatients.hThehRNshonht
hehstaff
NURSINGTB.COM
, lOM oA R
447 089
h h
cP S D| 14
LeadinghandhManaginghinhNursingh7thhEditionhYoder-WisehTesthBank
Stuvia.comh-hThehMarketplacehtohBuyhandhSellhyourhStudyhMaterial
havehalwayshpracticedhinhahprimaryhnursing-deliveryhsystemhandharehveryhresistanthtohthishidea.
Whathwouldhbehthehbesthinitialhstrategyhforhimplementationhofhthishchange?
NURSINGTB.COM
a. ExploringhthehvalueshandhfeelingshofhthehRNhgrouphinhrelationshiphtohthishchange
b. LeavinghthehRNshalonehforhahtimehsohtheyhcanhthinkhabouththehchangehbeforehithishimplemented
c. DroppinghthehideahandhtryinghforhthehchangehinhahyearhorhsohwhenhsomehofhthehpresenthRNshh
avehretired
d. HiringhthehassistantshandhallowinghthehRNshtohseehwhathgoodhadditionshtheyhare
ANS:hA
Influencinghothershrequireshemotionalhintelligencehinhdomainshsuchhashempathy,hhandlinghrelati
onships,hdeepeninghself-
awarenesshinhselfhandhothers,hmotivatinghothers,handhmanaginghemotions.hMotivatinghothershrec
ognizeshthathvaluesharehpowerfulhforceshthathinfluencehacceptancehofhchange.hLeavinghthehRNsha
lonehforhahperiodhofhtimehbeforehimplementationhdoeshnothprovidehopportunityhtohexplorehdiffere
nthperspectiveshandhvalues.hAvoidinghdiscussionhuntilhthehteamhchangeshmayhnothpromotehadopti
onhofhthehchangehuntilhtherehishopportunityhtohexplorehperspectiveshandhvalueshrelatedhtohthehcha
nge.hHiringhofhthehassistantshdemonstrateshlackhofhempathyhforhthehperspectiveshofhthehRNhstaff.
TOP:hAONEhcompetency:hKnowledgehofhthehHealthhCarehEnvironment
NURSINGTB.COM
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