BUSINESS COMMUNICATION E n nn
SSENTIALS n
6TH EDITION BY BOVEE TEST
n
n n nn n
BANK
Chaptern1n UnderstandingnBusinessnCommunicationninnToday'snWorkplace
1) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n
A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n
B) Thenhighernyou nrisenin nyour norganization,nthenmorentimenyounspendnusingnthentechnical
skillsnofyour nprofession,nandnthenlessntimenyou nspendncommunicating.
n
C) Goodncommunicatorsnarengenerallynmorendifficultntonfindnthan ngood
accountants,ngoodengineers,norngoodnattorneys.
n
D) Goodncommunication nhasnnot nbeen nlinkedntonfinancial nadvantagesnforncompanies.
E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nC
n
Explanation:nC)nThenworldnisnfullnofngoodnmarketingnstrategists,ngoodnaccountants,ngood
engineers,nandngoodnattorneys—
n
but nitnisnnot nfullnofngoodncommunicators.nAcquiringngoodncommunication nskillsnwill npro
videnyou nwith nan nopportunityntonstandnout nfrom nyour ncompetition ninthenjobnmarket.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1
,Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication
2) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n
A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n
B) Thenhighernyounriseninnyour norganization,nthenlessntimenyou nspendnusingnthentechnical
skillsnofyour nprofession,nandnthenmorentimenyou nspendncommunicating.
n
C) Goodncommunicatorsnarengenerallynmuch neasierntonfindnthanngood
accountants,ngoodengineers,norngoodnattorneys.
n
D) Goodncommunication nhasnnot nbeen nlinkedntonfinancial nadvantagesnforncompanies.
E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nB
n
Explanation:nB)nAsnyou ntakenon nleadershipnandnmanagement nroles,ncommunication nbec
omesneven nmorenimportant.nThenhigher nyounriseninnan norganization,nthenlessntimenyounw
illnspendnusingthentechnical nskillsnofnyournparticular nprofession nandnthenmorentimenyou n
will nspendncommunicating.nTopnexecutivesnspendnmost nofntheirntimencommunicating,na
ndnbusinesspeople nwhoncan't ncommunicatenwellndon't nstandnmuch nchancenofnreachingnt
hentop.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1
Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication
,3) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n
A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n
B) Thenhighernyou nrisenin nyour norganization,nthenmorentimenyounspendnusingnthentechnical
skillsnofyour nprofession,nandnthenlessntimenyou nspendncommunicating.
n
C) Goodncommunicatorsnarengenerallynmuch neasierntonfindnthanngood
accountants,ngoodengineers,norngoodnattorneys.
n
D) Companiesnthat ncommunicatenwellnsignificantlynoutperformnthosenthat ncommunicate
poorly.
n
E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nD
n
Explanation:nD)nGoodncommunication nhasnclearnfinancial nadvantages.
Companiesnthatcommunicatenwell nsignificantlynoutperformnthosentha
n
tncommunicatenpoorly.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1
Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication
4) Effectivencommunication nstrengthensnthenconnectionsnbetween nancompanynandnallnofnits
.
A) factions
B) cliques
C) stakeholders
D) captivenaudience
E) captivenmar
ketAnswer:
C
Explanation:nC)nAncompany'snstakeholdersnarenthosengroupsnthat narenaffectednin nsomenwa
ynbynthencompany'snactions:ncustomers,nemployees,nshareholders,nsuppliers,nneighbors,nt
hencommunity,nthenation,nandnthenworldnasnanwhole.
Classification:
, Conceptual nLO:n1nDifficult
y:n Easy
LearningnOutcome:n Discussnthenchallengesnandnimportancenofnbusinessncommunications
SSENTIALS n
6TH EDITION BY BOVEE TEST
n
n n nn n
BANK
Chaptern1n UnderstandingnBusinessnCommunicationninnToday'snWorkplace
1) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n
A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n
B) Thenhighernyou nrisenin nyour norganization,nthenmorentimenyounspendnusingnthentechnical
skillsnofyour nprofession,nandnthenlessntimenyou nspendncommunicating.
n
C) Goodncommunicatorsnarengenerallynmorendifficultntonfindnthan ngood
accountants,ngoodengineers,norngoodnattorneys.
n
D) Goodncommunication nhasnnot nbeen nlinkedntonfinancial nadvantagesnforncompanies.
E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nC
n
Explanation:nC)nThenworldnisnfullnofngoodnmarketingnstrategists,ngoodnaccountants,ngood
engineers,nandngoodnattorneys—
n
but nitnisnnot nfullnofngoodncommunicators.nAcquiringngoodncommunication nskillsnwill npro
videnyou nwith nan nopportunityntonstandnout nfrom nyour ncompetition ninthenjobnmarket.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1
,Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication
2) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n
A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n
B) Thenhighernyounriseninnyour norganization,nthenlessntimenyou nspendnusingnthentechnical
skillsnofyour nprofession,nandnthenmorentimenyou nspendncommunicating.
n
C) Goodncommunicatorsnarengenerallynmuch neasierntonfindnthanngood
accountants,ngoodengineers,norngoodnattorneys.
n
D) Goodncommunication nhasnnot nbeen nlinkedntonfinancial nadvantagesnforncompanies.
E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nB
n
Explanation:nB)nAsnyou ntakenon nleadershipnandnmanagement nroles,ncommunication nbec
omesneven nmorenimportant.nThenhigher nyounriseninnan norganization,nthenlessntimenyounw
illnspendnusingthentechnical nskillsnofnyournparticular nprofession nandnthenmorentimenyou n
will nspendncommunicating.nTopnexecutivesnspendnmost nofntheirntimencommunicating,na
ndnbusinesspeople nwhoncan't ncommunicatenwellndon't nstandnmuch nchancenofnreachingnt
hentop.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1
Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication
,3) Which nofnthenfollowingnisntruenaboutnthenimportancenofneffectivencommunication nto
your ncareerandntonthencompaniesnwherenyou nwill nwork?
n
A) Communicationnisnimportantnfornmost njobs,nexcept ntechnicalnjobsnsuch nas
engineeringnorfinance.
n
B) Thenhighernyou nrisenin nyour norganization,nthenmorentimenyounspendnusingnthentechnical
skillsnofyour nprofession,nandnthenlessntimenyou nspendncommunicating.
n
C) Goodncommunicatorsnarengenerallynmuch neasierntonfindnthanngood
accountants,ngoodengineers,norngoodnattorneys.
n
D) Companiesnthat ncommunicatenwellnsignificantlynoutperformnthosenthat ncommunicate
poorly.
n
E) Communicationnisnimportantnfornmostnjobs,nunlessnyounarenan
entrepreneur.Answer:nD
n
Explanation:nD)nGoodncommunication nhasnclearnfinancial nadvantages.
Companiesnthatcommunicatenwell nsignificantlynoutperformnthosentha
n
tncommunicatenpoorly.
Classification:nConceptualn
AACSB:nCommunication n
AbilitiesLO:n1
Difficulty:n Easy
LearningnOutcome:n Describenbest npracticesnin nteam nandninterpersonal ncommunication
4) Effectivencommunication nstrengthensnthenconnectionsnbetween nancompanynandnallnofnits
.
A) factions
B) cliques
C) stakeholders
D) captivenaudience
E) captivenmar
ketAnswer:
C
Explanation:nC)nAncompany'snstakeholdersnarenthosengroupsnthat narenaffectednin nsomenwa
ynbynthencompany'snactions:ncustomers,nemployees,nshareholders,nsuppliers,nneighbors,nt
hencommunity,nthenation,nandnthenworldnasnanwhole.
Classification:
, Conceptual nLO:n1nDifficult
y:n Easy
LearningnOutcome:n Discussnthenchallengesnandnimportancenofnbusinessncommunications
