NURS 5220 Test 2Exam Study Guide

NURS 5220 Test 2Exam Study Guide This allows you to gather more information and establishes you as an empathic listener First step of effective communication Periods of silence during the interview can serve important purposes, such as A. allowing the clinician to catch up on documentation. B. promoting calm. C. providing time for reflection. D. increasing the length of the visit. - Correct Answer C. Providing time for reflection Mr. Franklin is speaking with you, the healthcare provider, about his respiratory problem. Mr. Franklin says, ―I've had this cough for 3 days, and it's getting worse.‖ You reply, ―Tell me more about your cough.‖ Mr. Franklin states, ―I wish I could tell you more. That's why I'm here. You tell me what's wrong!‖ Which caregiver response would be most appropriate for enhancing communication? A. After 3 days, you're tired of coughing. Have you had a fever? B. I'd like to hear more about your experiences. Where were you born? C. I don't know what's wrong. You could have almost any disease. D. I'll examine you and figure out later what the problem is. - Correct Answer A. This is the only response that aims at focusing on the chief complaint to gather more data and does not digress from the issue After you ask a patient about her family history, she says, ―Tell me about your family now.‖ Which response is generally most appropriate? A. Ignore the patient's comment and continue with the interview. B. Give a brief, undetailed answer. C. Ask the patient why she needs to know. D. Tell the patient that you do not discuss your family with patients. - Correct Answer B. Give a brief, undetailed answer A 36-year-old woman complains that she has had crushing chest pain for the past 2 days. She seems nervous as she speaks to you. An appropriate response is to A. continue to collect information regarding the chief complaint in an unhurried manner. B. finish the interview as rapidly as possible. C. ask the patient to take a deep breath and calm down. D. ask the patient if she wants to wait until another day to talk to you. - Correct Answer A.