MBA 757 Exam 2: Detailed Questions & Expert Verified
Solutions
What percentage of a manager's day is spent communicating? Right Ans -
50-90%
According to Addler & M, what percentage of medical errors are due to poor
communication? Right Ans - 60% due to malpractice
5 principles of communication according to Adler & M Right Ans - 1.
communication is always happening
2. communication has 2 messages: what you send/what you receive
3. Communication operates on levels: affinity, control, respect
4. Communication is a process
5. Communication is NOT a panacea
Levels of communication Right Ans - Affinity
Control
Respect
Affinity Right Ans - degree by which a person likes the other or message
being sent
Control Right Ans - degree by which a person influences or has power over
another
Respect Right Ans - degree by which a person respects the other. Not to be
confused by affinity
Factors in Communication Right Ans - Physical Context
Physiological Context
Social Context
Relational Context
Cultural Context
Time
Physical Context Right Ans - environmental factors in communication
, Physiological Context Right Ans - biological factors going on within us for
communication
Social Context Right Ans - stated or unstated rules that govern or guide
communication
Relational Context Right Ans - previous interpersonal history in
communication
Cultural Context Right Ans - our individual identities within
communication
Time Right Ans - day, zone, lives within communication
Carvilla and Begala's Pyramid of understanding Right Ans - Top 1%-
decision makers, know everything
Top 5%- influencers
Top 15%- well-read
Top 79% - rationally ignorant (most of the population)
Nonverbal Communication Right Ans - The creation of meaning through
cues other than (and including) words.
What percentage of meaning comes from Nonverbals? Right Ans - 65-90%
3 Types of Nonverbal Cues Right Ans - Intrinsic Cues
Iconic Cues
Arbitrary Cues
Intrinsic Cues Right Ans - behaviors that have a direct relationship to
biology (fever, pupil dilation, stomach growl)
Iconic Cues Right Ans - cues born from intrinsic but done voluntarily
(scratching an itch)
Arbitrary Cues Right Ans - created by and associated with a specific group
Types of nonverbal communication Right Ans - Body language/posture
Eye contact
Solutions
What percentage of a manager's day is spent communicating? Right Ans -
50-90%
According to Addler & M, what percentage of medical errors are due to poor
communication? Right Ans - 60% due to malpractice
5 principles of communication according to Adler & M Right Ans - 1.
communication is always happening
2. communication has 2 messages: what you send/what you receive
3. Communication operates on levels: affinity, control, respect
4. Communication is a process
5. Communication is NOT a panacea
Levels of communication Right Ans - Affinity
Control
Respect
Affinity Right Ans - degree by which a person likes the other or message
being sent
Control Right Ans - degree by which a person influences or has power over
another
Respect Right Ans - degree by which a person respects the other. Not to be
confused by affinity
Factors in Communication Right Ans - Physical Context
Physiological Context
Social Context
Relational Context
Cultural Context
Time
Physical Context Right Ans - environmental factors in communication
, Physiological Context Right Ans - biological factors going on within us for
communication
Social Context Right Ans - stated or unstated rules that govern or guide
communication
Relational Context Right Ans - previous interpersonal history in
communication
Cultural Context Right Ans - our individual identities within
communication
Time Right Ans - day, zone, lives within communication
Carvilla and Begala's Pyramid of understanding Right Ans - Top 1%-
decision makers, know everything
Top 5%- influencers
Top 15%- well-read
Top 79% - rationally ignorant (most of the population)
Nonverbal Communication Right Ans - The creation of meaning through
cues other than (and including) words.
What percentage of meaning comes from Nonverbals? Right Ans - 65-90%
3 Types of Nonverbal Cues Right Ans - Intrinsic Cues
Iconic Cues
Arbitrary Cues
Intrinsic Cues Right Ans - behaviors that have a direct relationship to
biology (fever, pupil dilation, stomach growl)
Iconic Cues Right Ans - cues born from intrinsic but done voluntarily
(scratching an itch)
Arbitrary Cues Right Ans - created by and associated with a specific group
Types of nonverbal communication Right Ans - Body language/posture
Eye contact
