HEH 2204 OFFICE ADMINISTRATION
2.0 LESSON TWO
SKILLS AND ATTRIBUTES OF OFFICE ADMINISTRATOR
To comprehend the distinction between skills and attributes, it is important to define each concept
distinctly.
Skills are acquired competencies that can be enhanced through training, education, or practical
experience. They are concrete and quantifiable, typically gained through practice and formal
instruction. Examples of skills encompass communication, technical proficiency, time
management, teamwork, and the capacity to handle pressure. Skills guide behavior in familiar
situations where specific actions can lead to proficiency. They indicate the appropriate course of
action in predictable environments.
Conversely, attributes denote inherent qualities or characteristics that individuals naturally
possess. These are intrinsic traits that affect how a person reacts in various circumstances,
especially under stress or uncertainty. Attributes include traits such as resilience, motivation,
initiative, positivity, and self-awareness. Unlike skills, attributes cannot be imparted; they are
integral to an individual’s character and become evident during challenging situations.
Skills: Acquired competencies that dictate actions in familiar contexts; they are measurable and
can be developed.
Attributes: Innate characteristics that influence individual behavior across different situations;
they are inherent and not easily taught.
Recognizing this distinction is vital for enhancing performance in both personal and professional
realms. While skills facilitate effective navigation of routine tasks, attributes are crucial in
determining how one confronts challenges and uncertainties.
SKILLS OF AN OFFICE ADMINISTRATOR
1. Organizational Proficiency
A proficient office administrator is characterized by their capability to uphold organization within
the workplace. This involves overseeing schedules, coordinating meetings, and monitoring
deadlines. An administrator who excels in organization fosters a structured environment that
enhances employee productivity.
2. Communication Proficiency
1
2.0 LESSON TWO
SKILLS AND ATTRIBUTES OF OFFICE ADMINISTRATOR
To comprehend the distinction between skills and attributes, it is important to define each concept
distinctly.
Skills are acquired competencies that can be enhanced through training, education, or practical
experience. They are concrete and quantifiable, typically gained through practice and formal
instruction. Examples of skills encompass communication, technical proficiency, time
management, teamwork, and the capacity to handle pressure. Skills guide behavior in familiar
situations where specific actions can lead to proficiency. They indicate the appropriate course of
action in predictable environments.
Conversely, attributes denote inherent qualities or characteristics that individuals naturally
possess. These are intrinsic traits that affect how a person reacts in various circumstances,
especially under stress or uncertainty. Attributes include traits such as resilience, motivation,
initiative, positivity, and self-awareness. Unlike skills, attributes cannot be imparted; they are
integral to an individual’s character and become evident during challenging situations.
Skills: Acquired competencies that dictate actions in familiar contexts; they are measurable and
can be developed.
Attributes: Innate characteristics that influence individual behavior across different situations;
they are inherent and not easily taught.
Recognizing this distinction is vital for enhancing performance in both personal and professional
realms. While skills facilitate effective navigation of routine tasks, attributes are crucial in
determining how one confronts challenges and uncertainties.
SKILLS OF AN OFFICE ADMINISTRATOR
1. Organizational Proficiency
A proficient office administrator is characterized by their capability to uphold organization within
the workplace. This involves overseeing schedules, coordinating meetings, and monitoring
deadlines. An administrator who excels in organization fosters a structured environment that
enhances employee productivity.
2. Communication Proficiency
1
