Before starting your shift, you should examine your appearance and body
language, including your posture and smile. ANSWER: True
Which of the following statements about teamwork is accurate? ANSWER
When you witness someone in need, ask yourself, "How can I help?"
Being an effective communicator requires being a good listener. ANSWER:
True
After eating our fried apples, a guest tells you they enjoyed them. You ought
to.... ANSWER Inform them that since we sell those delectable fried apples in
the retail store, they may have them at home.
With two host call-outs, it's quite busy, and a huge line is starting to form. The
host, Tyson, no longer smiles when he greets guests; instead, he simply says,
"Right this way." It is acceptable for him to save time by switching up his
communication with the guests till he catches up, as the guests can see that he is
extremely busy and the only host seating. - ANSWER Untrue
Which of the following describes a nice relationship without going too far or
being overly personal? ANSWER Hello, Mrs. Carson. It's wonderful to see you
once more!
Jeanette was notified by a guest that her server needed his check and that she
hadn't seen him in a while. Jeanette, what should she say to the visitor?
ANSWER Thank you for informing me; I apologize for keeping you waiting.
I'll immediately get your check.
language, including your posture and smile. ANSWER: True
Which of the following statements about teamwork is accurate? ANSWER
When you witness someone in need, ask yourself, "How can I help?"
Being an effective communicator requires being a good listener. ANSWER:
True
After eating our fried apples, a guest tells you they enjoyed them. You ought
to.... ANSWER Inform them that since we sell those delectable fried apples in
the retail store, they may have them at home.
With two host call-outs, it's quite busy, and a huge line is starting to form. The
host, Tyson, no longer smiles when he greets guests; instead, he simply says,
"Right this way." It is acceptable for him to save time by switching up his
communication with the guests till he catches up, as the guests can see that he is
extremely busy and the only host seating. - ANSWER Untrue
Which of the following describes a nice relationship without going too far or
being overly personal? ANSWER Hello, Mrs. Carson. It's wonderful to see you
once more!
Jeanette was notified by a guest that her server needed his check and that she
hadn't seen him in a while. Jeanette, what should she say to the visitor?
ANSWER Thank you for informing me; I apologize for keeping you waiting.
I'll immediately get your check.
