TEXAS DEFENSIVE DRIVING EXAM QUESTIONS WITH CORRECT ANSWERS (100% GUARANTEED PASS)

TEXAS DEFENSIVE DRIVING EXAM QUESTIONS WITH CORRECT ANSWERS (100% GUARANTEED PASS) What do we do when a student hasn't finished the course yet but has already returned their affidavit to us? - Answer-We create a Trello card in the CX- Operations board. We put it in the DD stack and tag the Swagmaster. Put the following: Take STUDENT NAME + STUDENT EMAIL ADDRESS out of affidavit mode when they complete the course. Leave a comment with the date we received the affidavit and the student's current progress (ex: 11/14/2015- 4.5.6). You or the Swagmaster should check on the student's progress regularly and leave comments with dates and progress. Download a copy of the completed affidavit and license and save it to Google Drive (save it as FIRST NAME + LAST NAME + AFFIDAVIT). Are students in affidavit mode allowed to skip this requirement? - Answer-No. Stress to the student that this is a state requirement we must follow. We need to make sure that we can prove to the state that we have all the necessary student affidavits, in case we are audited. Can we send out a student's Certificate of Completion if they're in affidavit mode and they haven't returned their affidavit to us? - Answer-No. We aren't allowed to do this- by state law. How do we troubleshoot for web courses? - Answer--Log out and log back in -Force refresh (Press Ctrl + Shift + R if you're on a Windows computer. Press Command + Shift + R if you're on a Mac computer.) -Clear cache How do we troubleshoot for the iOS app? - Answer--Log out and log back in -Force quit (double press home button and swipe up on Aceable screen until it disappears) -Hard reboot ( hold down the power button and the home button at the same time. Wait for the option to "Turn Power Off" and reboot the device. -Uninstall and reinstall the app How do we troubleshoot for the Android app? - Answer--Log out and log back in -Clear the cache (Settings > Apps/Application Manager > Aceable App > Clear Cache and Clear Data) -Uninstall and reinstall the app How do DD students get their Certificate of Completion from Aceable? - Answer-We mail certificates to students when they finish the course. We are required by the state to mail out hard copies. We are not allowed to fax or email copies, and students are not allowed to come into the office to pick up certificates. Can we send certificates to courts? - Answer-No. We are required by the state to mail out hard copies of the certificates to students so they can sign them. Do students have to pay to get their Certificate of Completion mailed to them? - Answer-No. The course comes with standard shipping. If they want a faster shipping option, though, they can always order one at the end of the course. How long will it take for students to get their certificate if they select Standard Shipping? - Answer-It usually takes 5-12 business days, depending on how far they are from Austin. What are the other shipping options students can pay for if they need their certificate faster? - Answer-FedEx Overnight (M-F delivery)- $45 FedEx Overnight (Saturday delivery)- $55 Second Day (USPS)- $35 Third Day (USPS)- $10 Same Day Delivery (Austin only)- $35 What services do we use to mail out DD certs? - Answer-USPS and FedEx What time can students expect their certificates in the mail? - Answer-USPS- whenever the mail person usually delivers mail during the week (usually by 4-6 PM) FedEx- 10:30 AM (M-F) and 12 PM (Sat) What's the difference between FedEx Overnight and FedEx Overnight Saturday Delivery? - Answer-FedEx Overnight arrives during the work week (Monday-Friday) Fedex Overnight Saturday Delivery arrives on Saturday (this option is best for students who need their certificate by Saturday and finish their course before 1pm on Friday) How can students track their certificate in the mail? - Answer-We email them a tracking number when we mail out their package. What is the third-party shipping provider we use to print out mailing labels and verify students' shipping addresses? - Answer-Shipstation Talk to Harish or any CX rep for the CX login information. When do we mail out certificates? - Answer-M-F by 5 PM CST, Saturday by 3 PM CST What is the cut-off time for certificate processing? - Answer-M-F by 1 PM CST, Saturday by 12 PM CST Do we mail out certificates on federal holidays? - Answer-With USPS, no. With FedEx, yes if they are also not closed. What if a student insists that their court will accept a digital/emailed copy of their certificate? - Answer-Make it clear to the student that, by law, we are required to mail out hard copies of certificates to students so they can sign them. Digital/emailed copies will not be accepted. On extremely rare occasions, we can email the certificate to the student and/or court. They need to have explicit permission from the court saying they'll accept a digital/emailed copy of the certificate. However, if they are later turned away and required to submit a hard copy, then the student needs to wait for the one we sent them in the mail or order one through expedited shipping. We are not responsible for them being turned away by the court.