BPMN EXAM 2 QUESTIONS WITH
ANSWERS CORRECT
Process Discovery(ch5) - ANSWER the process of eliciting knowledge about
an existing process and structuring this knowledge in terms of an "as-is" process
model
Process Discovery - ANSWER 1. Setting the scene: a team is formed within an
organization that will work on the process.
2. Information elicitation: developing an understanding of the process (we will
explore different discovery techniques to gather information about a process.)
3. Carrying out the modelling task: systematically structuring the process.
4. Ensuring process model quality: ensure that the resulting process models
adhere to various quality criteria.
Parties Involved - ANSWER Domain Expert
Process Analyst
Challenges - ANSWER 1. Fragmented Process Knowledge
2. Domain Experts think on Instance Level
3. Knowledge of process modeling is rare
Process Discovery Techniques - ANSWER 1.Evidence-based
Document analysis*
Observation
Process mining
,2.Interview-based*
3.Workshop-based
Document Analysis ANSWER Documents point to existing roles, activities
and business objects
EX:
Formal documentation in terms of
Website
Organizational chart
Internal policies
Glossaries and handbooks
Etc.
Observation ANSWER Observe what people do at their workplace
Trace business objects in the course of their life cycle
Inspect the work environment
Process Mining ANSWER A.k.a. "automatic process discovery"
Make use of event logs, or data captured by various information systems
Interviews ANSWER Semi-structured form
Many process experts may have to be included if process knowledge is scattered
and fragmented (what happens most often!)
Workshops ANSWER Put in one room all the relevant players
, One process analyst, many domain experts
Participants interact with each other - produce common understanding
Often software-supported and model is build in the workshop itself (own role)
Model as discussion medium
Organisation of the gathered Material ANSWER 1. Identifying Process Limits
2. Identification of activities and events
3. Identification of Resources and of their hand-overs
4. Identification of the Control-Flow
5. Identification of the additional elements.
Process Boundaries - ANSWER What do you call the process in question?
By what condition, does the process starts
With what kind of result/ what results the process ends.
Quality Assurance - ANSWER 1. Syntactic Quality
2. Semantic quality
3. pragmatic quality
Syntactic Quality: Verification - ANSWER The content of the model should
be checked against syntax as defined by the process modeling language in use
Semantic Quality: Validation - ANSWER Your model should be compared
against real-life business process
Check for correctness and completeness
ANSWERS CORRECT
Process Discovery(ch5) - ANSWER the process of eliciting knowledge about
an existing process and structuring this knowledge in terms of an "as-is" process
model
Process Discovery - ANSWER 1. Setting the scene: a team is formed within an
organization that will work on the process.
2. Information elicitation: developing an understanding of the process (we will
explore different discovery techniques to gather information about a process.)
3. Carrying out the modelling task: systematically structuring the process.
4. Ensuring process model quality: ensure that the resulting process models
adhere to various quality criteria.
Parties Involved - ANSWER Domain Expert
Process Analyst
Challenges - ANSWER 1. Fragmented Process Knowledge
2. Domain Experts think on Instance Level
3. Knowledge of process modeling is rare
Process Discovery Techniques - ANSWER 1.Evidence-based
Document analysis*
Observation
Process mining
,2.Interview-based*
3.Workshop-based
Document Analysis ANSWER Documents point to existing roles, activities
and business objects
EX:
Formal documentation in terms of
Website
Organizational chart
Internal policies
Glossaries and handbooks
Etc.
Observation ANSWER Observe what people do at their workplace
Trace business objects in the course of their life cycle
Inspect the work environment
Process Mining ANSWER A.k.a. "automatic process discovery"
Make use of event logs, or data captured by various information systems
Interviews ANSWER Semi-structured form
Many process experts may have to be included if process knowledge is scattered
and fragmented (what happens most often!)
Workshops ANSWER Put in one room all the relevant players
, One process analyst, many domain experts
Participants interact with each other - produce common understanding
Often software-supported and model is build in the workshop itself (own role)
Model as discussion medium
Organisation of the gathered Material ANSWER 1. Identifying Process Limits
2. Identification of activities and events
3. Identification of Resources and of their hand-overs
4. Identification of the Control-Flow
5. Identification of the additional elements.
Process Boundaries - ANSWER What do you call the process in question?
By what condition, does the process starts
With what kind of result/ what results the process ends.
Quality Assurance - ANSWER 1. Syntactic Quality
2. Semantic quality
3. pragmatic quality
Syntactic Quality: Verification - ANSWER The content of the model should
be checked against syntax as defined by the process modeling language in use
Semantic Quality: Validation - ANSWER Your model should be compared
against real-life business process
Check for correctness and completeness
