UCONEXAM22 Uconnect Customer FAQs
A customer answers "Yes" by pressing the soft key when Uconnect asks if he
would like to begin pairing, but the system cannot find his phone. How should
you respond? - ANS - Help him to ensure that Bluetooth is activated on his
phone.
\A customer asks, "Why doesn't TomTom Navigation on my Uconnect 5 NAV help
me avoid traffic jams?" - ANS - The customer has not activated TomTom Traffic
and Travel Services, which provide access to the real time traffic data.
\A customer is very interested in a Wagoneer's Wagoneer app, but isn't ready to
buy, so the vehicle is not enrolled. What is the recommended way to show the
customer more about the app? - ANS - Download the app to your own phone and
use the "Demo Mode" to help the customer understand key features.
\A customer says, "I just bought this new cable for my Uconnect 4 system and
Apple Carplay has stopped working consistently." What should you do to help? -
ANS - Verify that the cable is supplied by the phone manufacturer and that the
port is free of lint and particles.
\A customer wants to pair a second phone but notices that the system doesn't
ask her is she would like to pair a phone. Which of the following is true when you
assist her? - ANS - You should confirm that the system does not prompt the
customer to connect a new phone when one is already paired and walk her
through the steps for adding another phone.
\A customer with a Uconnect 4 NAV system is looking for a new vehicle. What
should you present to them? - ANS - Matching technology
\A customer's iPhone is paired to Uconnect, but text messages don't appear on
the Uconnect touchscreen. How should you respond? - ANS - Help her to ensure
that "Show Notifications" is activated on the iPhone.
\After an automatic Uconnect update, what might owners need to do? - ANS -
Re-pair Bluetooth phones ad reset radio station presets.
\How do you re-pair a phone to a Uconnect System? - ANS - Delete devices from
the phone and the Uconnect System, and start pairing process again.
\If the Uconnect 4 System's embedded voice recognition doesn't recognize a
customer's voice command, what should you ask the customer to help
troubleshoot the issue? - ANS - Are there any background noises that might be
interfering?
\Phone contact that contain ____________, may mean the customer has difficulty
using voice commands to place calls. - ANS - Symbols such as ampersand or
"Thumbs Up"
A customer answers "Yes" by pressing the soft key when Uconnect asks if he
would like to begin pairing, but the system cannot find his phone. How should
you respond? - ANS - Help him to ensure that Bluetooth is activated on his
phone.
\A customer asks, "Why doesn't TomTom Navigation on my Uconnect 5 NAV help
me avoid traffic jams?" - ANS - The customer has not activated TomTom Traffic
and Travel Services, which provide access to the real time traffic data.
\A customer is very interested in a Wagoneer's Wagoneer app, but isn't ready to
buy, so the vehicle is not enrolled. What is the recommended way to show the
customer more about the app? - ANS - Download the app to your own phone and
use the "Demo Mode" to help the customer understand key features.
\A customer says, "I just bought this new cable for my Uconnect 4 system and
Apple Carplay has stopped working consistently." What should you do to help? -
ANS - Verify that the cable is supplied by the phone manufacturer and that the
port is free of lint and particles.
\A customer wants to pair a second phone but notices that the system doesn't
ask her is she would like to pair a phone. Which of the following is true when you
assist her? - ANS - You should confirm that the system does not prompt the
customer to connect a new phone when one is already paired and walk her
through the steps for adding another phone.
\A customer with a Uconnect 4 NAV system is looking for a new vehicle. What
should you present to them? - ANS - Matching technology
\A customer's iPhone is paired to Uconnect, but text messages don't appear on
the Uconnect touchscreen. How should you respond? - ANS - Help her to ensure
that "Show Notifications" is activated on the iPhone.
\After an automatic Uconnect update, what might owners need to do? - ANS -
Re-pair Bluetooth phones ad reset radio station presets.
\How do you re-pair a phone to a Uconnect System? - ANS - Delete devices from
the phone and the Uconnect System, and start pairing process again.
\If the Uconnect 4 System's embedded voice recognition doesn't recognize a
customer's voice command, what should you ask the customer to help
troubleshoot the issue? - ANS - Are there any background noises that might be
interfering?
\Phone contact that contain ____________, may mean the customer has difficulty
using voice commands to place calls. - ANS - Symbols such as ampersand or
"Thumbs Up"
