©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
Salesforce Administrator Certification Exam
Questions And Answers 100% Verified And
Updated.
Salesforce users at Ursa Major Solar complain that global search returns too many records.
Which two configurations should an administrator perform to help users manage search results? -
Answer✔Specify the Search Filter Fields for the object's search layout.
Reduce the number of records displayed for each object in the Search Results page.
List View - Answer✔A list of records that meet specific filter criteria.
What are two reasons a user cannot be deactivated? - Answer✔The user is the recipient of
workflow email alerts.
The user is a customer community administrator.
User License - Answer✔A user license determines the baseline of features that the user can
access. Every user must have exactly one user license. You assign user permissions for data
access through a profile and optionally one or more permission sets.
Permission Set - Answer✔A permission set is a collection of settings and permissions that give
users access to various tools and functions.
The settings and permissions in permission sets are also found in profiles, but permission sets
extend users' functional access without changing their profiles.
Profile - Answer✔Defines how users access objects and data, and what they can do within the
application.
When you create users, you assign a profile to each one.
1|Page
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
How can a system administrator discover who added a field to the account page layout? -
Answer✔Use the Setup Audit Trail.
Ursa Major Solar uses a private sharing model for cases. Each product line has several product
specialists who want to have visibility to all cases involving their product line.
How should the administrator meet this requirement? - Answer✔Create a predefined case team
for each group of product specialists and assign the team using Case Assignment Rules.
Organization-wide Sharing Default (OWD) - Answer✔Defines the default access level for an
object's records with organization-wide sharing settings.
Organization-wide sharing settings can be set separately for custom objects and many standard
objects, including assets, campaigns, cases, and accounts and their contracts.
Ursa Major Solar has three account record types: Prospect, Customer, and Vendor. The
Customer record type is only for accounts that have a Closed Won opportunity.
How should a system administrator prevent users from selecting the Customer record type when
they create new account records? - Answer✔Remove the Customer record type as an Assigned
record type in the users' profiles and permission sets.
A system administrator cannot share a report folder.
What is a possible reason? - Answer✔The folder is private.
Sharing Rules - Answer✔Give chosen users greater access by making automatic exceptions to
your org-wide sharing settings.
Use to extend sharing access to users in public groups, roles, or territories.
Role Hierarchy - Answer✔Salesforce offers a user role hierarchy that you can use with sharing
settings to determine the levels of access that users have to your Salesforce org's data.
Roles within the hierarchy affect access on key components such as records and reports.
Solar components and systems supplier, Ursa Major Solar wants to ensure that the information is
up to date on their Company Information page in Salesforce. Which set of information can an
administrator specify in the Company Information page? - Answer✔Organization Name, Default
Time Zone, Default Language
2|Page
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
Ursa Major Solar wants to ensure that all of its locale settings are up to date and consistent in the
Salesforce system. The administrator is going through the process making updates and
configuring parameters for this information. Which two sets of parameters are configured using
Locale settings? - Answer✔Time and Number Display Format
First/Last Name and Date Format
The VP of sales has changed the naming convention for opportunities to make it more uniform
across the company. The sales manager wants to update multiple opportunity names for his sales
team in Europe using his "Team Europe" list view in Salesforce. Which user interface settings
should be used to allow users, with all required profile permissions, to edit records in List
Views? (Choose two answers.) - Answer✔Enable Inline Editing
Enable Enhanced Lists
A new hire at Ursa Major Solar has joined the customer service team to interact with customers
and handle cases. This user needs access to the Service Console to manage the cases and
customer information. What should an administrator do to assign a Service Cloud user license to
a new user? - Answer✔Enable Service Cloud User on the user record detail page.
Ursa Major Solar, a medium-size, Southwest-based supplier of solar components and systems, is
growing internationally. An administrator receives details of a new hire in the Tokyo office who
requires access to the Salesforce organization. Which two requirements should the administrator
consider when creating a new user in a production Salesforce org? - Answer✔Usernames must
be unique across all production Salesforce orgs.
Usernames must be in the form of an email address.
A new employee is trying to login to Salesforce, but is having trouble and getting login error
messages. He reaches out to the Salesforce admin for help. What should the administrator do
first to troubleshoot login error messages? - Answer✔Check the user's login history related list
on the user record.
The administrator is notified that one of the Ursa Major Solar's employees is going on leave for a
few weeks. Ursa Major Solar does not want the employee logging in to Salesforce while on
leave. What should the administrator do to prevent a user from logging into Salesforce
temporarily? - Answer✔Freeze the user's account.
The administrator is asked to deactivate the Salesforce user account for an employee who has
recently left the company. When a user account is deactivated, what happens to the associated
license? - Answer✔The license become available for reassignment.
The Executive Team at Ursa Major Solar is exploring new ways to increase protection of the
organization's Salesforce data from unauthorized access. It has been proposed to leverage the
3|Page
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
Trusted IP Ranges feature. What is a benefit of entering Trusted IP ranges in the network access
section? - Answer✔Users who log in within the network are not required to verify their identity.
The password policy in Ursa Major Solar's org shows that the length of time until passwords
expire is 60 days. - Answer✔Profiles assigned to the users.
Ursa Major Solar's vice president of global Sales has requested that the sales rep commission
report be visible to the executive team. How should the system administrator provide visibility to
the sales rep commission report to the executive team only? - Answer✔Save the report in a
folder shared with the executive team.
A user's profile can be controlled by which three settings? - Answer✔Record type assignment,
Security at the field-level, Assigned apps
The VP of sales at Ursa Major Solar wants to take a look at all of the sales deals that are
currently in play for the Sales team to determine how well they're tracking toward their goal for
quarter end.
Which standard object stores information about sales deals? - Answer✔Opportunities
A sales team member at Ursa Major Solar wants to view information related to one of their
accounts to have a 360-degree view of the customer.
Which two standard objects are related to account records? - Answer✔Cases, Opportunities
The marketing manager at Ursa Major Solar wants to run a marketing campaign for their
upcoming event called the Ray-a-thon. The manager wants to capture as much information as
possible from the campaign in Salesforce.
Which three object have a relationship with Campaign? - Answer✔Lead, Contact, Opportunity
Ursa Major Solar needs a field that reflects account size based on the standard field, number of
employees.
Which formula function should an administrator use to evaluate different results based on a
specific condition with multiple outcomes? - Answer✔IF
The sales managers at Ursa Major Solar want opportunities that have not been updated in the
past 30 days to automatically be flagged.
How should an administrator implement this requirement? - Answer✔Create a formula field to
calculate the time since last update and display an image of a red flag if it meets the defined
criteria.
The Ursa Major Solar CEO does not want to see the list of contacts when viewing an account
page but still needs to access contact records.
How should the administrator configure this? - Answer✔Create an account page layout without
the Contacts Related List.
4|Page
Salesforce Administrator Certification Exam
Questions And Answers 100% Verified And
Updated.
Salesforce users at Ursa Major Solar complain that global search returns too many records.
Which two configurations should an administrator perform to help users manage search results? -
Answer✔Specify the Search Filter Fields for the object's search layout.
Reduce the number of records displayed for each object in the Search Results page.
List View - Answer✔A list of records that meet specific filter criteria.
What are two reasons a user cannot be deactivated? - Answer✔The user is the recipient of
workflow email alerts.
The user is a customer community administrator.
User License - Answer✔A user license determines the baseline of features that the user can
access. Every user must have exactly one user license. You assign user permissions for data
access through a profile and optionally one or more permission sets.
Permission Set - Answer✔A permission set is a collection of settings and permissions that give
users access to various tools and functions.
The settings and permissions in permission sets are also found in profiles, but permission sets
extend users' functional access without changing their profiles.
Profile - Answer✔Defines how users access objects and data, and what they can do within the
application.
When you create users, you assign a profile to each one.
1|Page
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
How can a system administrator discover who added a field to the account page layout? -
Answer✔Use the Setup Audit Trail.
Ursa Major Solar uses a private sharing model for cases. Each product line has several product
specialists who want to have visibility to all cases involving their product line.
How should the administrator meet this requirement? - Answer✔Create a predefined case team
for each group of product specialists and assign the team using Case Assignment Rules.
Organization-wide Sharing Default (OWD) - Answer✔Defines the default access level for an
object's records with organization-wide sharing settings.
Organization-wide sharing settings can be set separately for custom objects and many standard
objects, including assets, campaigns, cases, and accounts and their contracts.
Ursa Major Solar has three account record types: Prospect, Customer, and Vendor. The
Customer record type is only for accounts that have a Closed Won opportunity.
How should a system administrator prevent users from selecting the Customer record type when
they create new account records? - Answer✔Remove the Customer record type as an Assigned
record type in the users' profiles and permission sets.
A system administrator cannot share a report folder.
What is a possible reason? - Answer✔The folder is private.
Sharing Rules - Answer✔Give chosen users greater access by making automatic exceptions to
your org-wide sharing settings.
Use to extend sharing access to users in public groups, roles, or territories.
Role Hierarchy - Answer✔Salesforce offers a user role hierarchy that you can use with sharing
settings to determine the levels of access that users have to your Salesforce org's data.
Roles within the hierarchy affect access on key components such as records and reports.
Solar components and systems supplier, Ursa Major Solar wants to ensure that the information is
up to date on their Company Information page in Salesforce. Which set of information can an
administrator specify in the Company Information page? - Answer✔Organization Name, Default
Time Zone, Default Language
2|Page
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
Ursa Major Solar wants to ensure that all of its locale settings are up to date and consistent in the
Salesforce system. The administrator is going through the process making updates and
configuring parameters for this information. Which two sets of parameters are configured using
Locale settings? - Answer✔Time and Number Display Format
First/Last Name and Date Format
The VP of sales has changed the naming convention for opportunities to make it more uniform
across the company. The sales manager wants to update multiple opportunity names for his sales
team in Europe using his "Team Europe" list view in Salesforce. Which user interface settings
should be used to allow users, with all required profile permissions, to edit records in List
Views? (Choose two answers.) - Answer✔Enable Inline Editing
Enable Enhanced Lists
A new hire at Ursa Major Solar has joined the customer service team to interact with customers
and handle cases. This user needs access to the Service Console to manage the cases and
customer information. What should an administrator do to assign a Service Cloud user license to
a new user? - Answer✔Enable Service Cloud User on the user record detail page.
Ursa Major Solar, a medium-size, Southwest-based supplier of solar components and systems, is
growing internationally. An administrator receives details of a new hire in the Tokyo office who
requires access to the Salesforce organization. Which two requirements should the administrator
consider when creating a new user in a production Salesforce org? - Answer✔Usernames must
be unique across all production Salesforce orgs.
Usernames must be in the form of an email address.
A new employee is trying to login to Salesforce, but is having trouble and getting login error
messages. He reaches out to the Salesforce admin for help. What should the administrator do
first to troubleshoot login error messages? - Answer✔Check the user's login history related list
on the user record.
The administrator is notified that one of the Ursa Major Solar's employees is going on leave for a
few weeks. Ursa Major Solar does not want the employee logging in to Salesforce while on
leave. What should the administrator do to prevent a user from logging into Salesforce
temporarily? - Answer✔Freeze the user's account.
The administrator is asked to deactivate the Salesforce user account for an employee who has
recently left the company. When a user account is deactivated, what happens to the associated
license? - Answer✔The license become available for reassignment.
The Executive Team at Ursa Major Solar is exploring new ways to increase protection of the
organization's Salesforce data from unauthorized access. It has been proposed to leverage the
3|Page
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
Trusted IP Ranges feature. What is a benefit of entering Trusted IP ranges in the network access
section? - Answer✔Users who log in within the network are not required to verify their identity.
The password policy in Ursa Major Solar's org shows that the length of time until passwords
expire is 60 days. - Answer✔Profiles assigned to the users.
Ursa Major Solar's vice president of global Sales has requested that the sales rep commission
report be visible to the executive team. How should the system administrator provide visibility to
the sales rep commission report to the executive team only? - Answer✔Save the report in a
folder shared with the executive team.
A user's profile can be controlled by which three settings? - Answer✔Record type assignment,
Security at the field-level, Assigned apps
The VP of sales at Ursa Major Solar wants to take a look at all of the sales deals that are
currently in play for the Sales team to determine how well they're tracking toward their goal for
quarter end.
Which standard object stores information about sales deals? - Answer✔Opportunities
A sales team member at Ursa Major Solar wants to view information related to one of their
accounts to have a 360-degree view of the customer.
Which two standard objects are related to account records? - Answer✔Cases, Opportunities
The marketing manager at Ursa Major Solar wants to run a marketing campaign for their
upcoming event called the Ray-a-thon. The manager wants to capture as much information as
possible from the campaign in Salesforce.
Which three object have a relationship with Campaign? - Answer✔Lead, Contact, Opportunity
Ursa Major Solar needs a field that reflects account size based on the standard field, number of
employees.
Which formula function should an administrator use to evaluate different results based on a
specific condition with multiple outcomes? - Answer✔IF
The sales managers at Ursa Major Solar want opportunities that have not been updated in the
past 30 days to automatically be flagged.
How should an administrator implement this requirement? - Answer✔Create a formula field to
calculate the time since last update and display an image of a red flag if it meets the defined
criteria.
The Ursa Major Solar CEO does not want to see the list of contacts when viewing an account
page but still needs to access contact records.
How should the administrator configure this? - Answer✔Create an account page layout without
the Contacts Related List.
4|Page
