Patients can receive care at many different types of health facilities. Which of
the following delivery models directs its resources to vulnerable popula-
tions?: Mobile Health Unit
1. A health care team approach to care can follow different types of
models. Which of the following models involves providers, hospitals, and
specialists, who work together to give quality care specifically to patients
who are enrolled in Medicare insurance?: Accountable Care Organizations
(ACO's)
2. A patient arrives for a scheduled appointment at the specified date
and time. Which of the following team members communicates with the
patient to check in and prepare them to move forward to the exam
room?: Certified Medical Administrative Assistant (CMAA)
3. When patients arrive for medical care, a process is performed
before the provider sees the patient. Which of the following team
members has the responsibility of taking the patient into the examination
area and preparing them for the exam?: Certified Clinical Medical Assistant
(CCMA)
4. There are different types of patient health records. Which of the
following types manages patient appointments in a remote app?: Mobile
software
5. There are many types of health records. Which of the following
health records stores data on an external server and can be accessed with
any device that has an internet connection but uses a unique user login and
password for security and privacy purposes?: Cloud-based EHR systems
6. Which of the following patient demographic information would be
entered into the electronic health record (EHR) and electronic medical
record (EMR)?-
: Date of birth and sex
7. The electronic health record contains information such as current
med- ications, diagnoses, laboratory reports, and orders. Which of the
following information should also be included?: Family medical history
8. Terminology is broken down into word parts for easier spelling and
remem- bering definitions. Which of the following is the prefix that means
false or deceptive, usually regarding appearances?: Pseudo-
9. Three basic word parts are used to create medical terms. Which of the
following parts comes at the end and modifies the meaning as to what?:
Suffix
10. According to The Joint Commission, which of the following
,abbreviations should be used instead of IU?: International Unit
11. Which of the following is the correct interpretation of the
abbreviation PRN?: To take as needed
12. Medical settings use different abbreviations. Which of the following
abbre- viations is used for atrial fibrillation?: A-FIB
, 13. In health care, many abbreviations are acceptable to use. Which of
the following is the acceptable abbreviation for the specialty of
obstetrics and gynecology?: OB/GYN
14. In health care, not all abbreviations are acceptable for use. Which
of the following accreditation agencies has produces a "Do Not Use" list
that provides alternatives to use?: The Joint Commission (TJC)
15. Terminology is broken down into word parts for easier spelling and
com- prehension. Which of the following suffixes indicates an
abnormality?: -osis
16. Anatomy and physiology are the study of the body's systems,
structures, and how they interact. Which of the following systems includes
the adrenal, pituitary, and thyroid glands?: The endocrine system
17. Anatomy and physiology are the study of the body's systems,
structures, and how they interact. Which of the following medical conditions
is caused by a bacterial infection, an allergic reaction to pollen or animal
dander, or a result of chemical irritants?: Conjunctivitis (pink eye)
18. Which of the following directional references indicates to the side?: Lateral
19. Anatomy and physiology are the study of the body's system,
structures, and how they interact? Which of the following systems
protects the body against damage?: Integumentary
20. A patient approaches a medical administrative assistant at the
reception desk and expresses concern about their long wait? Which of the
following actions by the assistant demonstrates active listening?: Nodding
the head and giving good eye contact
21. A medical administrative assistant notices another assistant
arriving to work 15 min late and says, "Wow. So glad you decided to join
us today." Which of the following communication styles is the assistant
displaying?: - Passive-aggressive
22. A medical administrative assistant is speaking with a patient who
has arrived to take a scheduled pregnancy test. The patient appears visibly
upset and states, "I think I might be pregnant." Which of the following
responses should the assistant make?: "I can see that you are worried. I
hope you're doing okay."
23. A medical administrative assistant is checking in a patient when the
assis- tant realized that the patient does not have an appointment
scheduled. When informed of this, the patient becomes angry and
demands to be seen by the provider. Which of the following actions should
the assistant take?: Focus on the fact that the patient is not on today's
schedule.
A medical administrative assistant is speaking with a patient who becomes
3 m/
26
the following delivery models directs its resources to vulnerable popula-
tions?: Mobile Health Unit
1. A health care team approach to care can follow different types of
models. Which of the following models involves providers, hospitals, and
specialists, who work together to give quality care specifically to patients
who are enrolled in Medicare insurance?: Accountable Care Organizations
(ACO's)
2. A patient arrives for a scheduled appointment at the specified date
and time. Which of the following team members communicates with the
patient to check in and prepare them to move forward to the exam
room?: Certified Medical Administrative Assistant (CMAA)
3. When patients arrive for medical care, a process is performed
before the provider sees the patient. Which of the following team
members has the responsibility of taking the patient into the examination
area and preparing them for the exam?: Certified Clinical Medical Assistant
(CCMA)
4. There are different types of patient health records. Which of the
following types manages patient appointments in a remote app?: Mobile
software
5. There are many types of health records. Which of the following
health records stores data on an external server and can be accessed with
any device that has an internet connection but uses a unique user login and
password for security and privacy purposes?: Cloud-based EHR systems
6. Which of the following patient demographic information would be
entered into the electronic health record (EHR) and electronic medical
record (EMR)?-
: Date of birth and sex
7. The electronic health record contains information such as current
med- ications, diagnoses, laboratory reports, and orders. Which of the
following information should also be included?: Family medical history
8. Terminology is broken down into word parts for easier spelling and
remem- bering definitions. Which of the following is the prefix that means
false or deceptive, usually regarding appearances?: Pseudo-
9. Three basic word parts are used to create medical terms. Which of the
following parts comes at the end and modifies the meaning as to what?:
Suffix
10. According to The Joint Commission, which of the following
,abbreviations should be used instead of IU?: International Unit
11. Which of the following is the correct interpretation of the
abbreviation PRN?: To take as needed
12. Medical settings use different abbreviations. Which of the following
abbre- viations is used for atrial fibrillation?: A-FIB
, 13. In health care, many abbreviations are acceptable to use. Which of
the following is the acceptable abbreviation for the specialty of
obstetrics and gynecology?: OB/GYN
14. In health care, not all abbreviations are acceptable for use. Which
of the following accreditation agencies has produces a "Do Not Use" list
that provides alternatives to use?: The Joint Commission (TJC)
15. Terminology is broken down into word parts for easier spelling and
com- prehension. Which of the following suffixes indicates an
abnormality?: -osis
16. Anatomy and physiology are the study of the body's systems,
structures, and how they interact. Which of the following systems includes
the adrenal, pituitary, and thyroid glands?: The endocrine system
17. Anatomy and physiology are the study of the body's systems,
structures, and how they interact. Which of the following medical conditions
is caused by a bacterial infection, an allergic reaction to pollen or animal
dander, or a result of chemical irritants?: Conjunctivitis (pink eye)
18. Which of the following directional references indicates to the side?: Lateral
19. Anatomy and physiology are the study of the body's system,
structures, and how they interact? Which of the following systems
protects the body against damage?: Integumentary
20. A patient approaches a medical administrative assistant at the
reception desk and expresses concern about their long wait? Which of the
following actions by the assistant demonstrates active listening?: Nodding
the head and giving good eye contact
21. A medical administrative assistant notices another assistant
arriving to work 15 min late and says, "Wow. So glad you decided to join
us today." Which of the following communication styles is the assistant
displaying?: - Passive-aggressive
22. A medical administrative assistant is speaking with a patient who
has arrived to take a scheduled pregnancy test. The patient appears visibly
upset and states, "I think I might be pregnant." Which of the following
responses should the assistant make?: "I can see that you are worried. I
hope you're doing okay."
23. A medical administrative assistant is checking in a patient when the
assis- tant realized that the patient does not have an appointment
scheduled. When informed of this, the patient becomes angry and
demands to be seen by the provider. Which of the following actions should
the assistant take?: Focus on the fact that the patient is not on today's
schedule.
A medical administrative assistant is speaking with a patient who becomes
3 m/
26
