HSA 6115 Management Mid Term -
Study Set Exam
inpatient care - ANSWER 24 hours or more
outpatient care - ANSWER less than 24 hours
benchmark - ANSWER best performance on a specific measure of which the
organization is aware
two factors that distinguish a hospital from other types of healthcare organizations -
ANSWER -provide acute impatient care
-certified by CMS
-wider breadth of care providers
-have an attached ED
mission - ANSWER central purpose of an organization; reason for existence
vision - ANSWER where organization aspires to go
population health - ANSWER health of a defined group of individuals, such as a state or
civil division, or insured group, measured by the incidence and prevalence of disease or
infirmity
incidence - ANSWER newly diagnosed cases of a disease
prevalence - ANSWER total number of cases of disease existing in population
stakeholder - ANSWER individuals or groups who have a direct interest in the
organizations success
OFI - ANSWER opportunity for improvement
patient centered care - ANSWER care that is respectful and responsive to individual
patient preferences, needs and values
health insurance portability and accountability act HIPAA - ANSWER federal law that
addresses issues of health insurance but also requires HCOs and their workers to
protect patient information and confidentiality diligently
emergency treatment and labor act EMTALA - ANSWER federal act requiring all HCOs
that provide emergency care to accept all patients, regardless of ability to pay, until the
patients are stabilized and can be safely moved
, critical access hospitals - ANSWER HCOs with 25 beds or fewer, and without nearby
competition, established to provide support for rural communitites
safety net hospitals - ANSWER hospitals with a disproportionate share of low income,
uninsured patients
top two healthcare expenditures - ANSWER hospital
physicians and other professional services
federally qualified health center FQHC - ANSWER services for underserved areas or
populations that offer a sliding fee scale, provide comprehensive services and have an
ongoing quality program and have a board of directors
accountable care organizations ACO - ANSWER group of healthcare providers that
works collaboratively and accepts collective accountability for cost and quality of care
for a specific population
patient-centered medical home - ANSWER mechanisms for organizing primary care to
provide high-quality care across the full range of individuals health care needs
evidence based medicine - ANSWER conscientious, explicit and judicious use of current
best evidence in making decisions about the care of individual patients
empowerment - ANSWER the practice of encouraging associates to speak out about
opportunities to increase mission achievement, giving them the ability to change the
workplace
internal customers - ANSWER associates and teams who rely on other associates and
teams in the HCO
external customers - ANSWER associates and teams who rely on other associates and
teams outside of the HCO
rounding - ANSWER face-to-face contact and a deliberate effort to communicate at the
work site
administrative: when leaders meet associates at associates' work site
unexpected event reports - ANSWER written documentation of any unusual event that
caused, or might have caused, failure, injury, loss, or property damage
report includes brief description naming associates, patient, and guests involved,
identifying what happened and whether injury actually occurred
purpose of continuous improvement in HCO - ANSWER identify and implement
processes that will move patient care to excellence
support ongoing, long-term market success, measured by growth in patient and
associate loyalty and satisfactory financial performance.
Study Set Exam
inpatient care - ANSWER 24 hours or more
outpatient care - ANSWER less than 24 hours
benchmark - ANSWER best performance on a specific measure of which the
organization is aware
two factors that distinguish a hospital from other types of healthcare organizations -
ANSWER -provide acute impatient care
-certified by CMS
-wider breadth of care providers
-have an attached ED
mission - ANSWER central purpose of an organization; reason for existence
vision - ANSWER where organization aspires to go
population health - ANSWER health of a defined group of individuals, such as a state or
civil division, or insured group, measured by the incidence and prevalence of disease or
infirmity
incidence - ANSWER newly diagnosed cases of a disease
prevalence - ANSWER total number of cases of disease existing in population
stakeholder - ANSWER individuals or groups who have a direct interest in the
organizations success
OFI - ANSWER opportunity for improvement
patient centered care - ANSWER care that is respectful and responsive to individual
patient preferences, needs and values
health insurance portability and accountability act HIPAA - ANSWER federal law that
addresses issues of health insurance but also requires HCOs and their workers to
protect patient information and confidentiality diligently
emergency treatment and labor act EMTALA - ANSWER federal act requiring all HCOs
that provide emergency care to accept all patients, regardless of ability to pay, until the
patients are stabilized and can be safely moved
, critical access hospitals - ANSWER HCOs with 25 beds or fewer, and without nearby
competition, established to provide support for rural communitites
safety net hospitals - ANSWER hospitals with a disproportionate share of low income,
uninsured patients
top two healthcare expenditures - ANSWER hospital
physicians and other professional services
federally qualified health center FQHC - ANSWER services for underserved areas or
populations that offer a sliding fee scale, provide comprehensive services and have an
ongoing quality program and have a board of directors
accountable care organizations ACO - ANSWER group of healthcare providers that
works collaboratively and accepts collective accountability for cost and quality of care
for a specific population
patient-centered medical home - ANSWER mechanisms for organizing primary care to
provide high-quality care across the full range of individuals health care needs
evidence based medicine - ANSWER conscientious, explicit and judicious use of current
best evidence in making decisions about the care of individual patients
empowerment - ANSWER the practice of encouraging associates to speak out about
opportunities to increase mission achievement, giving them the ability to change the
workplace
internal customers - ANSWER associates and teams who rely on other associates and
teams in the HCO
external customers - ANSWER associates and teams who rely on other associates and
teams outside of the HCO
rounding - ANSWER face-to-face contact and a deliberate effort to communicate at the
work site
administrative: when leaders meet associates at associates' work site
unexpected event reports - ANSWER written documentation of any unusual event that
caused, or might have caused, failure, injury, loss, or property damage
report includes brief description naming associates, patient, and guests involved,
identifying what happened and whether injury actually occurred
purpose of continuous improvement in HCO - ANSWER identify and implement
processes that will move patient care to excellence
support ongoing, long-term market success, measured by growth in patient and
associate loyalty and satisfactory financial performance.
