IAED Emergency Telecommunicator
Certification Exam with answers
1. What does the acronym TDD stand for? - ....🔰VERIFIED ANSWERS....
✔✔Telecommunications Device for the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC
should first: - ....🔰VERIFIED ANSWERS.... ✔✔Follow the 3Ps: Protocol,
Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a
reference system is known as a: - ....🔰VERIFIED ANSWERS.... ✔✔Protocol
4. In this course, the "Three P's" refer to: - ....🔰VERIFIED ANSWERS....
✔✔Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an
important framework for: - ....🔰VERIFIED ANSWERS.... ✔✔maintaining
command, managing resources, adn coordinating efforts
6. In regard to legal negligence, causation is proven when: - ....🔰VERIFIED
ANSWERS.... ✔✔a direct link between the breach of duty and the identified
injury or damage is established
7. What is an example of a trauma incident? - ....🔰VERIFIED ANSWERS....
✔✔a burned patient
, 8. An incident requiring HAZMAT response involves: - ....🔰VERIFIED
ANSWERS.... ✔✔the release or escape of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point
is commonly called? - ....🔰VERIFIED ANSWERS.... ✔✔a channel
10. When possible emergency tele-communicators should always ask the caller
for permission before providing dispatch life support (DLS) instructions. T/F
- ....🔰VERIFIED ANSWERS.... ✔✔False
11. What does the acronym CAD stand for? - ....🔰VERIFIED ANSWERS....
✔✔Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - ....🔰
VERIFIED ANSWERS.... ✔✔how the message is conveyed
13. For the caller, the perceived response time is often not as long as the actual
response time. - ....🔰VERIFIED ANSWERS.... ✔✔False
14. When an ETC is having trouble communicating with a caller who primarily
speaks a foreign language, the ETC should: - ....🔰VERIFIED ANSWERS....
✔✔obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or
delusions, you should challenge the caller's false assertions and beliefs. T/F
- ....🔰VERIFIED ANSWERS.... ✔✔False
Certification Exam with answers
1. What does the acronym TDD stand for? - ....🔰VERIFIED ANSWERS....
✔✔Telecommunications Device for the Deaf
2. When faced with an ethical dilemma in the communication center, the ETC
should first: - ....🔰VERIFIED ANSWERS.... ✔✔Follow the 3Ps: Protocol,
Procedure, and Policy
3. A procedure that has been highly defined, structured, and placed into a
reference system is known as a: - ....🔰VERIFIED ANSWERS.... ✔✔Protocol
4. In this course, the "Three P's" refer to: - ....🔰VERIFIED ANSWERS....
✔✔Protocol, Procedure, and Policy
5. During a disaster, in the Incident Command system (ICS) provides an
important framework for: - ....🔰VERIFIED ANSWERS.... ✔✔maintaining
command, managing resources, adn coordinating efforts
6. In regard to legal negligence, causation is proven when: - ....🔰VERIFIED
ANSWERS.... ✔✔a direct link between the breach of duty and the identified
injury or damage is established
7. What is an example of a trauma incident? - ....🔰VERIFIED ANSWERS....
✔✔a burned patient
, 8. An incident requiring HAZMAT response involves: - ....🔰VERIFIED
ANSWERS.... ✔✔the release or escape of hazardous material
9. A tuner is used to "tune into" a specific bandwidth signal, each tuning point
is commonly called? - ....🔰VERIFIED ANSWERS.... ✔✔a channel
10. When possible emergency tele-communicators should always ask the caller
for permission before providing dispatch life support (DLS) instructions. T/F
- ....🔰VERIFIED ANSWERS.... ✔✔False
11. What does the acronym CAD stand for? - ....🔰VERIFIED ANSWERS....
✔✔Computer-Aided Dispatch
12. In the context of the communication process, the medium is: - ....🔰
VERIFIED ANSWERS.... ✔✔how the message is conveyed
13. For the caller, the perceived response time is often not as long as the actual
response time. - ....🔰VERIFIED ANSWERS.... ✔✔False
14. When an ETC is having trouble communicating with a caller who primarily
speaks a foreign language, the ETC should: - ....🔰VERIFIED ANSWERS....
✔✔obtain foreign launguage support, if available
15. When communicating with a caller suffering from hallucinations or
delusions, you should challenge the caller's false assertions and beliefs. T/F
- ....🔰VERIFIED ANSWERS.... ✔✔False
