Test Bank For Business Communication: A Problem-Solving Approach
Chapter 01
1) Poor communication has a negative effect on career progression but has little effect on the
morale of employees.
⊚ true
⊚ false
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
⊚ false
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
5) The term social intelligence refers to the ability of people to quickly assess the emotions of
those around them and adapt their tone, words, and gestures accordingly.
⊚ true
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use data
to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
7) The widespread use of the internet has increased companies' attention to social responsibility.
⊚ true
⊚ false
8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
1
,Test Bank For Business Communication: A Problem-Solving Approach
Chapter 01
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
⊚ false
11) Darius, a CEO, sends an email to Anja, a project manager, asking for a progress update on
one of the company’s latest projects. This an example of external-operational
communication.
⊚ true
⊚ false
12) The kind of communication a business does is independent of the nature of the business.
⊚ true
⊚ false
13) It is much more difficult for outsiders to break into a multicultural organization than one that
is culturally homogenous.
⊚ true
⊚ false
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
15) Internal audiences as well as external ones can occupy different professional roles and
therefore favor different kinds of content and language.
⊚ true
⊚ false
2
,Test Bank For Business Communication: A Problem-Solving Approach
Chapter 01
16) Even if your dialog with someone has ended, the practice of assessing the results of your
communication decisions will still help you develop stronger skills to use for meeting future
challenges.
⊚ true
⊚ false
17) Solving a communication problem should be a linear process, with no backtracking.
⊚ true
⊚ false
18) Most workplace communications are not isolated events; instead, they take place in the
context of related communications.
⊚ true
⊚ false
19) Any communication between two businesspeople affects their relationship.
⊚ true
⊚ false
20) Defining the problem is generally the first step in the problem-solving approach to workplace
communication.
⊚ true
⊚ false
21) Which of the following is an accurate comparison between email and new media?
A) Email came into existence during the late 1970s; new media began in the late 1980s.
B) Email has mostly replaced phone calls; new media has mostly replaced memos.
C) Both email and new media are often used in place of face-to-face conversations.
D) Both email and new media rely heavily on the use of simulations.
E) Email has revolutionized business communication more than new media has.
22) What is one of the ways the advent of new media has impacted organizations?
A) It has increased the need for employees who have social intelligence.
B) It has increased the reliance on traditional modes of communication.
C) It has lessened the need to pay attention to nonverbal cues in communication.
D) It has decreased the amount of collaboration employees do on projects.
E) It has reduced the need for cross-cultural competency in organizations.
3
, Test Bank For Business Communication: A Problem-Solving Approach
Chapter 01
23) Identify the impact of new media on communication.
A) New media have increased rigidity in thinking and reduced people's problem-solving
skills.
B) New media have decreased the average social intelligence of people at work.
C) New media have made it easier to tap the intelligence of people outside an
organization.
D) New media have reduced the need for cross-cultural competency.
E) New media have used artificial intelligence to reduce the number of decisions made
by front-line employees.
24) Part of having______ means understanding that businesspeople from other countries may
have very different attitudes about punctuality and efficiency.
A) artificial intelligence
B) interpretive skill
C) cross-cultural competency
D) computational thinking
E) business etiquette
25) Which of the following is a current challenge for business communicators?
A) growing need to move away from communicating in genres
B) decreased availability of workers from diverse backgrounds
C) increased need for employees with media literacy
D) increased rejection of new media by younger workers
E) decreased access to ideas from outside the organization
26) What set of behaviors is an employee expected to follow when interacting in social
situations?
A) business etiquette
B) formal communication
C) heuristics
D) cross-cultural competency
E) interpretive skills
4
Chapter 01
1) Poor communication has a negative effect on career progression but has little effect on the
morale of employees.
⊚ true
⊚ false
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
⊚ false
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
5) The term social intelligence refers to the ability of people to quickly assess the emotions of
those around them and adapt their tone, words, and gestures accordingly.
⊚ true
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use data
to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
7) The widespread use of the internet has increased companies' attention to social responsibility.
⊚ true
⊚ false
8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
1
,Test Bank For Business Communication: A Problem-Solving Approach
Chapter 01
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
⊚ false
11) Darius, a CEO, sends an email to Anja, a project manager, asking for a progress update on
one of the company’s latest projects. This an example of external-operational
communication.
⊚ true
⊚ false
12) The kind of communication a business does is independent of the nature of the business.
⊚ true
⊚ false
13) It is much more difficult for outsiders to break into a multicultural organization than one that
is culturally homogenous.
⊚ true
⊚ false
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
15) Internal audiences as well as external ones can occupy different professional roles and
therefore favor different kinds of content and language.
⊚ true
⊚ false
2
,Test Bank For Business Communication: A Problem-Solving Approach
Chapter 01
16) Even if your dialog with someone has ended, the practice of assessing the results of your
communication decisions will still help you develop stronger skills to use for meeting future
challenges.
⊚ true
⊚ false
17) Solving a communication problem should be a linear process, with no backtracking.
⊚ true
⊚ false
18) Most workplace communications are not isolated events; instead, they take place in the
context of related communications.
⊚ true
⊚ false
19) Any communication between two businesspeople affects their relationship.
⊚ true
⊚ false
20) Defining the problem is generally the first step in the problem-solving approach to workplace
communication.
⊚ true
⊚ false
21) Which of the following is an accurate comparison between email and new media?
A) Email came into existence during the late 1970s; new media began in the late 1980s.
B) Email has mostly replaced phone calls; new media has mostly replaced memos.
C) Both email and new media are often used in place of face-to-face conversations.
D) Both email and new media rely heavily on the use of simulations.
E) Email has revolutionized business communication more than new media has.
22) What is one of the ways the advent of new media has impacted organizations?
A) It has increased the need for employees who have social intelligence.
B) It has increased the reliance on traditional modes of communication.
C) It has lessened the need to pay attention to nonverbal cues in communication.
D) It has decreased the amount of collaboration employees do on projects.
E) It has reduced the need for cross-cultural competency in organizations.
3
, Test Bank For Business Communication: A Problem-Solving Approach
Chapter 01
23) Identify the impact of new media on communication.
A) New media have increased rigidity in thinking and reduced people's problem-solving
skills.
B) New media have decreased the average social intelligence of people at work.
C) New media have made it easier to tap the intelligence of people outside an
organization.
D) New media have reduced the need for cross-cultural competency.
E) New media have used artificial intelligence to reduce the number of decisions made
by front-line employees.
24) Part of having______ means understanding that businesspeople from other countries may
have very different attitudes about punctuality and efficiency.
A) artificial intelligence
B) interpretive skill
C) cross-cultural competency
D) computational thinking
E) business etiquette
25) Which of the following is a current challenge for business communicators?
A) growing need to move away from communicating in genres
B) decreased availability of workers from diverse backgrounds
C) increased need for employees with media literacy
D) increased rejection of new media by younger workers
E) decreased access to ideas from outside the organization
26) What set of behaviors is an employee expected to follow when interacting in social
situations?
A) business etiquette
B) formal communication
C) heuristics
D) cross-cultural competency
E) interpretive skills
4
