NAB CORE + LOS SECTION 1 (200 TERMS
CUSTOMER CARE, SUPPORTS, AND SERVICES)
EXAM QUESTIONS WELL DEFINE WELL
ELABORATED
4 - ANSWER -The lev
el of hospice care where family members provide a significant amount of the care:
1) Respite Care
2) General In-Patient Care
3) Continuous Home Care
4) Routine Home Care
2 - ANSWER -What is the minimum length of time that resident medical records must be retained?
1) 7 years
2) 5 years
3) 10 years
4) 3 years
4 - ANSWER -A health insurance plan where members can go to any Medicare-approved doctor or
hospital:
1) HMO (Health Maintenance Organization)
2) SNP (Special Needs Plan)
3) PPO (Preferred Provider Organization)
4) PFFS (Private Fee-For-Service)
4 - ANSWER -A facility which takes care of patients who do not require skilled nursing:
1) Skilled Nursing Facility (SNF)
2) Assisted Living Facility (ALF)
3) Continuing Care Retirement Facilities (CCRC)
4) Intermediate Care Facility (ICF)
,NAB CORE + LOS SECTION 1 (200 TERMS
CUSTOMER CARE, SUPPORTS, AND SERVICES)
EXAM QUESTIONS WELL DEFINE WELL
ELABORATED
4 - ANSWER -Which of the following mandates that all residents must be informed in writing of their
rights to refuse medical treatment?
1) The Elder Justice Act of 2009
2) The IMPACT Act of 2014
3) OBRA 87
4) OBRA 90
2 - ANSWER -Physician visits should be recorded in the medical record:
1) At the end of the RN's shift
2) As soon as they take place
3) On a weekly basis
4) At the end of the day
4 - ANSWER -A health insurance plan where members must use specific health care providers:
1) SNP (Special Needs Plan)
2) PFFS (Private Fee-For-Service)
3) PPO (Preferred Provider Organization)
4) HMO (Health Maintenance Organization)
2 - ANSWER -A facility which has a range of different accommodation and service options depending on
the resident:
1) Assisted Living Facility (ALF)
2) Continuing Care Retirement Facilities (CCRC)
3) Skilled Nursing Facility (SNF)
,NAB CORE + LOS SECTION 1 (200 TERMS
CUSTOMER CARE, SUPPORTS, AND SERVICES)
EXAM QUESTIONS WELL DEFINE WELL
ELABORATED
4) Intermediate Care Facility (ICF)
4 - ANSWER -The level of hospice care which provides pain control that cannot be administered at
home:
1) Respite Care
2) Routine Home Care
3) Continuous Home Care
4) General In-Patient Care
2 - ANSWER -Which of the following statements about a resident's medical record is incorrect?
1) Medical records can be subpoenaed by a court.
2) All information in a medical record is available to anyone with access.
3) Access to computerized records must require a password.
4) Medical records must be kept in a locked location.
2 - ANSWER -Which of the following staff members is not required to provide input for a comprehensive
care plan?
1) Physician
2) Housekeeper
3) Registered Nurse
4) Food and nutrition staff member
2 - ANSWER -The level of hospice care which has a nurse or health aide with the patient for 8-24 hours
daily:
1) Routine Home Care
, NAB CORE + LOS SECTION 1 (200 TERMS
CUSTOMER CARE, SUPPORTS, AND SERVICES)
EXAM QUESTIONS WELL DEFINE WELL
ELABORATED
2) Continuous Home Care
3) General In-Patient Care
4) Respite Care
3 - ANSWER -How soon must a resident receive a copy of their medical record if requested?
1) 1 week
2) 3 days
3) 2 days
4) 24 hours
4 - ANSWER -Which of the following provides for the creation of an Ombudsman program to deal with
abuse and neglect complaints?
1) OBRA 87
2) The IMPACT Act of 2014
3) OBRA 90
4) The Elder Justice Act of 2009
1 - ANSWER -How soon after admission must a baseline care plan be created?
1) 48 hours
2) 96 hours
3) 24 hours
4) 72 hours
3 - ANSWER -The level of hospice care which provides support for family members of the patient:
1) Continuous Home Care
CUSTOMER CARE, SUPPORTS, AND SERVICES)
EXAM QUESTIONS WELL DEFINE WELL
ELABORATED
4 - ANSWER -The lev
el of hospice care where family members provide a significant amount of the care:
1) Respite Care
2) General In-Patient Care
3) Continuous Home Care
4) Routine Home Care
2 - ANSWER -What is the minimum length of time that resident medical records must be retained?
1) 7 years
2) 5 years
3) 10 years
4) 3 years
4 - ANSWER -A health insurance plan where members can go to any Medicare-approved doctor or
hospital:
1) HMO (Health Maintenance Organization)
2) SNP (Special Needs Plan)
3) PPO (Preferred Provider Organization)
4) PFFS (Private Fee-For-Service)
4 - ANSWER -A facility which takes care of patients who do not require skilled nursing:
1) Skilled Nursing Facility (SNF)
2) Assisted Living Facility (ALF)
3) Continuing Care Retirement Facilities (CCRC)
4) Intermediate Care Facility (ICF)
,NAB CORE + LOS SECTION 1 (200 TERMS
CUSTOMER CARE, SUPPORTS, AND SERVICES)
EXAM QUESTIONS WELL DEFINE WELL
ELABORATED
4 - ANSWER -Which of the following mandates that all residents must be informed in writing of their
rights to refuse medical treatment?
1) The Elder Justice Act of 2009
2) The IMPACT Act of 2014
3) OBRA 87
4) OBRA 90
2 - ANSWER -Physician visits should be recorded in the medical record:
1) At the end of the RN's shift
2) As soon as they take place
3) On a weekly basis
4) At the end of the day
4 - ANSWER -A health insurance plan where members must use specific health care providers:
1) SNP (Special Needs Plan)
2) PFFS (Private Fee-For-Service)
3) PPO (Preferred Provider Organization)
4) HMO (Health Maintenance Organization)
2 - ANSWER -A facility which has a range of different accommodation and service options depending on
the resident:
1) Assisted Living Facility (ALF)
2) Continuing Care Retirement Facilities (CCRC)
3) Skilled Nursing Facility (SNF)
,NAB CORE + LOS SECTION 1 (200 TERMS
CUSTOMER CARE, SUPPORTS, AND SERVICES)
EXAM QUESTIONS WELL DEFINE WELL
ELABORATED
4) Intermediate Care Facility (ICF)
4 - ANSWER -The level of hospice care which provides pain control that cannot be administered at
home:
1) Respite Care
2) Routine Home Care
3) Continuous Home Care
4) General In-Patient Care
2 - ANSWER -Which of the following statements about a resident's medical record is incorrect?
1) Medical records can be subpoenaed by a court.
2) All information in a medical record is available to anyone with access.
3) Access to computerized records must require a password.
4) Medical records must be kept in a locked location.
2 - ANSWER -Which of the following staff members is not required to provide input for a comprehensive
care plan?
1) Physician
2) Housekeeper
3) Registered Nurse
4) Food and nutrition staff member
2 - ANSWER -The level of hospice care which has a nurse or health aide with the patient for 8-24 hours
daily:
1) Routine Home Care
, NAB CORE + LOS SECTION 1 (200 TERMS
CUSTOMER CARE, SUPPORTS, AND SERVICES)
EXAM QUESTIONS WELL DEFINE WELL
ELABORATED
2) Continuous Home Care
3) General In-Patient Care
4) Respite Care
3 - ANSWER -How soon must a resident receive a copy of their medical record if requested?
1) 1 week
2) 3 days
3) 2 days
4) 24 hours
4 - ANSWER -Which of the following provides for the creation of an Ombudsman program to deal with
abuse and neglect complaints?
1) OBRA 87
2) The IMPACT Act of 2014
3) OBRA 90
4) The Elder Justice Act of 2009
1 - ANSWER -How soon after admission must a baseline care plan be created?
1) 48 hours
2) 96 hours
3) 24 hours
4) 72 hours
3 - ANSWER -The level of hospice care which provides support for family members of the patient:
1) Continuous Home Care
