Wellcare fgACT fgMastery fgExam
fg2024
Study fgonline
1. Enrollment fgat fghttps://quizlet.com/_drkcxo
fgapplications fgmust fgbe fgreceived fgby fgWellcare fgno fglater
fgthan fg
fgcalendar fgday(s) fgfollowing fgreceipt fgfrom fgthe fgbeneficiary.: fg1
2. Which fgelements fgare fgavailable fgas fgpart fgoffgWellcare's fgSales fgSupport
fgmodel?: fgAll fgof fgthese
3. Low-Income fgSubsidy fg(LIS), fgwhich fgis fgoften fgreferred fgto fgas fgExtra fgHelp,
fgreduces fgall fgPart fgD fgplan fgpremiums: fgFalse
4. Prior fgto fgcompleting fgthe fgenrollment fgform, fgbroker/agents fgshould fgalways
fgcon- fgfirm fgthe fgbeneficiary's fgprimary fgcare fgprovider fg(PCP) fgand/or
fgspecialists: fgTrue
5. At fgthe fgend fgof fgthis fgcourse, fgthere fgwill fgbe fga fgMastery fgExam. fgAgents fgmust
fgachieve fga fgpassing fgscore fgof fg85% fgor fghigher fgto fgsuccessfully fgcomplete
fgthis fgcourse: fgTrue
6. Brokers/Agents fgmay fgbe fginvestigated fgafter fgbeing fgsuspected fgof
fgnoncompliant fgactivity fgreported fgthrough fga: fgComplaint fgTracking fgModule
fg(CTM)
Grievance
Secret fgShop fgFinding
7. A fgbroker/agent fgwho fghas fgnever fghad fgany fgverbal fgwarnings fgcannot fgbe
fgissued fga fgCorrective fg Action fgPlan.: fgFalse
8. Wellcare fgdoes fgnot fgneed fgto fgbe fginformed fgof fgall fgmarketing/sales fgevents fgat
fgwhich fgplans fgor fgmaterials fgwill fgbe fgpresented fgor fgdistributed fg(formaland
fginformal).: fgFalse
9. Marketing fgbenefits fgin fga fgservice fgarea fgwhere fgthose fgbenefits fgare fgnot
fgavailable fgis fgprohibited fgand fgconsidered fgmisleading fgunless fgthat fgis
fgunavoidable fgbecause fgof fglocal/regional fgor fgmedia fguse.: fgTrue
10. CustomPoint fgsales fgmaterial fgorder fgdates fgwill fgbe fgposted fgo
fgWellcare.com: fg-
False
11. The fgonline fgCentene fgWorkbench fgself-service fgportal fgenables fgyou fgto:
fgAll fgof fgthese
12. The fgTPMO fgdisclaimer fgmust fgbe fgused fgby fgany fgTPMO fgthat fgsells fgplans
fgon fgbehalf fgof fgmore fgthan fgone fgMA fgplan fgprovider.fgThe fgdisclaimer fgmust
fgbe:: fgIncluded fgin fgany fgmarketing fgmaterials, fgincluding fgprint fgmaterials fgand
fgtelevision fgadvertisements fgdeveloped, fgused, fgor fgdistributed fgby fgthe fgTPMO.
Verbally fgconveyed fgwithin fgthe fgfirst fgminute fgof fga fgsales fgcall.
Prominently fgdisplayed fgon fgTPMO fgwebsites fg(regardless fgof
fg
1 fg/
fg12
, Wellcare fgACT fgMastery fgExam
fg2024
fgcontent).
Study fgonline fgat fghttps://quizlet.com/_drkcxo
Electronically fgconveyed fgwhen fgcommunicating fgwith fga fgbeneficiary fgthrough fgemai
fgonline fgchat, fgor fgother fgelectronic fgmeans fgof fgcommunication fg(regardless fgof
fgcontent).
13. Brokers/Agents fgcan fgaccess fgthe fgfollowing fgresources fgunder fgthe
fgShared fgResources fgsection fgin fgCentene fgWorkbench.: fgAll fgof fgthese
2 fg/
fg12
fg2024
Study fgonline
1. Enrollment fgat fghttps://quizlet.com/_drkcxo
fgapplications fgmust fgbe fgreceived fgby fgWellcare fgno fglater
fgthan fg
fgcalendar fgday(s) fgfollowing fgreceipt fgfrom fgthe fgbeneficiary.: fg1
2. Which fgelements fgare fgavailable fgas fgpart fgoffgWellcare's fgSales fgSupport
fgmodel?: fgAll fgof fgthese
3. Low-Income fgSubsidy fg(LIS), fgwhich fgis fgoften fgreferred fgto fgas fgExtra fgHelp,
fgreduces fgall fgPart fgD fgplan fgpremiums: fgFalse
4. Prior fgto fgcompleting fgthe fgenrollment fgform, fgbroker/agents fgshould fgalways
fgcon- fgfirm fgthe fgbeneficiary's fgprimary fgcare fgprovider fg(PCP) fgand/or
fgspecialists: fgTrue
5. At fgthe fgend fgof fgthis fgcourse, fgthere fgwill fgbe fga fgMastery fgExam. fgAgents fgmust
fgachieve fga fgpassing fgscore fgof fg85% fgor fghigher fgto fgsuccessfully fgcomplete
fgthis fgcourse: fgTrue
6. Brokers/Agents fgmay fgbe fginvestigated fgafter fgbeing fgsuspected fgof
fgnoncompliant fgactivity fgreported fgthrough fga: fgComplaint fgTracking fgModule
fg(CTM)
Grievance
Secret fgShop fgFinding
7. A fgbroker/agent fgwho fghas fgnever fghad fgany fgverbal fgwarnings fgcannot fgbe
fgissued fga fgCorrective fg Action fgPlan.: fgFalse
8. Wellcare fgdoes fgnot fgneed fgto fgbe fginformed fgof fgall fgmarketing/sales fgevents fgat
fgwhich fgplans fgor fgmaterials fgwill fgbe fgpresented fgor fgdistributed fg(formaland
fginformal).: fgFalse
9. Marketing fgbenefits fgin fga fgservice fgarea fgwhere fgthose fgbenefits fgare fgnot
fgavailable fgis fgprohibited fgand fgconsidered fgmisleading fgunless fgthat fgis
fgunavoidable fgbecause fgof fglocal/regional fgor fgmedia fguse.: fgTrue
10. CustomPoint fgsales fgmaterial fgorder fgdates fgwill fgbe fgposted fgo
fgWellcare.com: fg-
False
11. The fgonline fgCentene fgWorkbench fgself-service fgportal fgenables fgyou fgto:
fgAll fgof fgthese
12. The fgTPMO fgdisclaimer fgmust fgbe fgused fgby fgany fgTPMO fgthat fgsells fgplans
fgon fgbehalf fgof fgmore fgthan fgone fgMA fgplan fgprovider.fgThe fgdisclaimer fgmust
fgbe:: fgIncluded fgin fgany fgmarketing fgmaterials, fgincluding fgprint fgmaterials fgand
fgtelevision fgadvertisements fgdeveloped, fgused, fgor fgdistributed fgby fgthe fgTPMO.
Verbally fgconveyed fgwithin fgthe fgfirst fgminute fgof fga fgsales fgcall.
Prominently fgdisplayed fgon fgTPMO fgwebsites fg(regardless fgof
fg
1 fg/
fg12
, Wellcare fgACT fgMastery fgExam
fg2024
fgcontent).
Study fgonline fgat fghttps://quizlet.com/_drkcxo
Electronically fgconveyed fgwhen fgcommunicating fgwith fga fgbeneficiary fgthrough fgemai
fgonline fgchat, fgor fgother fgelectronic fgmeans fgof fgcommunication fg(regardless fgof
fgcontent).
13. Brokers/Agents fgcan fgaccess fgthe fgfollowing fgresources fgunder fgthe
fgShared fgResources fgsection fgin fgCentene fgWorkbench.: fgAll fgof fgthese
2 fg/
fg12
