Salesforce Certified Business Analyst
Exam Questions and Answers 100%
Pass
How can a Salesforce Business Analyst ensure the solution aligns with business needs?
a) By relying only on predefined templates
✔✔b) By collaborating with stakeholders to understand their needs and mapping them to
Salesforce features
c) By solely focusing on the technical configuration
d) By implementing as many custom objects as possible
What is the benefit of using Salesforce Reports and Dashboards?
a) They help track system performance
✔✔b) They visualize data trends and support decision-making
c) They automatically send notifications
d) They are used for data migration
What is a common use case for a Salesforce Flow?
a) Automating code deployment
1
,✔✔b) Guiding users through multi-step processes in a seamless workflow
c) Configuring custom fields
d) Writing technical documentation
What tool can a Salesforce Business Analyst use to automate a simple approval process?
a) Lightning App Builder
✔✔b) Process Builder
c) Visualforce
d) Salesforce CLI
How should a Salesforce Business Analyst handle conflicting stakeholder priorities?
a) Ignore the conflicts and proceed
b) Choose the solution that benefits the largest number of users
✔✔c) Facilitate discussions with stakeholders to find a balanced approach
d) Automatically prioritize the senior stakeholders' requirements
What is the difference between a standard object and a custom object in Salesforce?
a) Standard objects are pre-configured and cannot be customized
2
,✔✔b) Standard objects are predefined by Salesforce, while custom objects are created to meet
specific business needs
c) Custom objects are not part of the Salesforce platform
d) Standard objects are more expensive to use
Why is it important for a Salesforce Business Analyst to define clear user stories?
✔✔a) To ensure that business requirements are translated into actionable tasks for the
development team
b) To reduce the scope of the project
c) To only focus on technical features
d) To streamline the data migration process
What is a Salesforce Custom Object used for?
a) To automate data entry
✔✔b) To store specific business data that doesn't fit into standard Salesforce objects
c) To create custom reports
d) To manage user profiles
3
, Which tool is typically used to manage data migrations into Salesforce?
✔✔a) Data Loader
b) Salesforce CLI
c) Visualforce
d) Apex
What is the role of a Salesforce Business Analyst during the User Acceptance Testing (UAT)?
a) Writing test cases for developers
✔✔b) Ensuring that the system meets business requirements and facilitating communication
between stakeholders and developers
c) Managing test data
d) Writing deployment scripts
How can a Salesforce Business Analyst improve user adoption of Salesforce?
✔✔a) By providing adequate training and gathering user feedback during development
b) By avoiding any customization
c) By minimizing the number of Salesforce features used
d) By focusing on coding rather than usability
4
Exam Questions and Answers 100%
Pass
How can a Salesforce Business Analyst ensure the solution aligns with business needs?
a) By relying only on predefined templates
✔✔b) By collaborating with stakeholders to understand their needs and mapping them to
Salesforce features
c) By solely focusing on the technical configuration
d) By implementing as many custom objects as possible
What is the benefit of using Salesforce Reports and Dashboards?
a) They help track system performance
✔✔b) They visualize data trends and support decision-making
c) They automatically send notifications
d) They are used for data migration
What is a common use case for a Salesforce Flow?
a) Automating code deployment
1
,✔✔b) Guiding users through multi-step processes in a seamless workflow
c) Configuring custom fields
d) Writing technical documentation
What tool can a Salesforce Business Analyst use to automate a simple approval process?
a) Lightning App Builder
✔✔b) Process Builder
c) Visualforce
d) Salesforce CLI
How should a Salesforce Business Analyst handle conflicting stakeholder priorities?
a) Ignore the conflicts and proceed
b) Choose the solution that benefits the largest number of users
✔✔c) Facilitate discussions with stakeholders to find a balanced approach
d) Automatically prioritize the senior stakeholders' requirements
What is the difference between a standard object and a custom object in Salesforce?
a) Standard objects are pre-configured and cannot be customized
2
,✔✔b) Standard objects are predefined by Salesforce, while custom objects are created to meet
specific business needs
c) Custom objects are not part of the Salesforce platform
d) Standard objects are more expensive to use
Why is it important for a Salesforce Business Analyst to define clear user stories?
✔✔a) To ensure that business requirements are translated into actionable tasks for the
development team
b) To reduce the scope of the project
c) To only focus on technical features
d) To streamline the data migration process
What is a Salesforce Custom Object used for?
a) To automate data entry
✔✔b) To store specific business data that doesn't fit into standard Salesforce objects
c) To create custom reports
d) To manage user profiles
3
, Which tool is typically used to manage data migrations into Salesforce?
✔✔a) Data Loader
b) Salesforce CLI
c) Visualforce
d) Apex
What is the role of a Salesforce Business Analyst during the User Acceptance Testing (UAT)?
a) Writing test cases for developers
✔✔b) Ensuring that the system meets business requirements and facilitating communication
between stakeholders and developers
c) Managing test data
d) Writing deployment scripts
How can a Salesforce Business Analyst improve user adoption of Salesforce?
✔✔a) By providing adequate training and gathering user feedback during development
b) By avoiding any customization
c) By minimizing the number of Salesforce features used
d) By focusing on coding rather than usability
4
