CLEET PHASE 2 EXAM QUESTIONS AND ANSWERS |
100% CORRECT!!
Which of the following is a true statement about a security guard's relationship to
the public or client employees? - ANSWER -Security officers enforce the client's
rules, policies, and procedures
Which of the following actions demonstrates good public relations? - ANSWER -
Enforcing all rules, policies, and procedures without expressing personal opinions
or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not
authorized by your employer)? - ANSWER -No
Maintaining a good physical appearance means? - ANSWER -Being well-
groomed
Maintaining a professional work area means: - ANSWER -Keeping desks and
counters clean and organized
How should you respond to people who try to use their friendship with you? -
ANSWER -Be fair
Which of the following words does not describe a guideline for communication
with other people? - ANSWER -Aggressive
How should you speak to communicate across language barriers? - ANSWER -
Clearly and slowly
Which of the following words does not represent a guideline for communicating
across language barriers? - ANSWER -Shout
How can you maintain your professionalism when communicating with the
media? - ANSWER -Be pleasant at all times
, What is the proper response to ANSWER questions from the media? - ANSWER
-Refer media representatives to your supervisor
In addition to being understanding when making a court appearance, you should
also: - ANSWER -Be yourself
What is one way of maintaining your credibility during a court appearance? -
ANSWER -Projecting a professional image
Should you hang up the telephone first? - ANSWER -No
If you ANSWER the telephone, and the person the caller wants cannot be
reached, what should you do? - ANSWER -Explain the reason the person may not
be reached
When reporting an emergency over the telephone, you should: - ANSWER -
Follow all directions given by the emergency dispatcher
At what level should you speak when using a radio? - ANSWER -Just above
normal conversation level
Which of the following is commonly a responsibility for assisting the public? -
ANSWER -Directing visitors/employees to various areas on the premises
Which statement accurately describes the role of the security guard in quieting a
dispute? - ANSWER -You are an outsider to the argument
Two customers at your employer's store get your attention because of their tone of
voice and because you can hear them from some distance away. As you approach
the customers, you decide that they are in fact arguing over something. Other
customers are staring at the two people who are arguing. What should be your first
response? - ANSWER -Calmly explain that the dispute is disturbing others
100% CORRECT!!
Which of the following is a true statement about a security guard's relationship to
the public or client employees? - ANSWER -Security officers enforce the client's
rules, policies, and procedures
Which of the following actions demonstrates good public relations? - ANSWER -
Enforcing all rules, policies, and procedures without expressing personal opinions
or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not
authorized by your employer)? - ANSWER -No
Maintaining a good physical appearance means? - ANSWER -Being well-
groomed
Maintaining a professional work area means: - ANSWER -Keeping desks and
counters clean and organized
How should you respond to people who try to use their friendship with you? -
ANSWER -Be fair
Which of the following words does not describe a guideline for communication
with other people? - ANSWER -Aggressive
How should you speak to communicate across language barriers? - ANSWER -
Clearly and slowly
Which of the following words does not represent a guideline for communicating
across language barriers? - ANSWER -Shout
How can you maintain your professionalism when communicating with the
media? - ANSWER -Be pleasant at all times
, What is the proper response to ANSWER questions from the media? - ANSWER
-Refer media representatives to your supervisor
In addition to being understanding when making a court appearance, you should
also: - ANSWER -Be yourself
What is one way of maintaining your credibility during a court appearance? -
ANSWER -Projecting a professional image
Should you hang up the telephone first? - ANSWER -No
If you ANSWER the telephone, and the person the caller wants cannot be
reached, what should you do? - ANSWER -Explain the reason the person may not
be reached
When reporting an emergency over the telephone, you should: - ANSWER -
Follow all directions given by the emergency dispatcher
At what level should you speak when using a radio? - ANSWER -Just above
normal conversation level
Which of the following is commonly a responsibility for assisting the public? -
ANSWER -Directing visitors/employees to various areas on the premises
Which statement accurately describes the role of the security guard in quieting a
dispute? - ANSWER -You are an outsider to the argument
Two customers at your employer's store get your attention because of their tone of
voice and because you can hear them from some distance away. As you approach
the customers, you decide that they are in fact arguing over something. Other
customers are staring at the two people who are arguing. What should be your first
response? - ANSWER -Calmly explain that the dispute is disturbing others
