CCT 324 EXAM ALL QUESTIONS AND
CORRECT ANSWERS |ALREADY
GRADED A+
Which of the following statements about organizational behaviour (OB) is FALSE?
a. OB can be used in community settings like children's daycare centres.
b. OB focuses on 3 levels of behaviour that can occur in any organization.
c. OB is relevant only in employment situations.
d. OB can shed light on the interactions among family members
e. OB can be applied to any organization in order to make it run more effectively. -
Answers - ✔✔ OB is relevant only in employment situations.
Which of the following situations would likely receive the least benefit from studying
Organizational Behaviour (OB) techniques?
a. pre-teen paper routes
b. large family situations and interactions
c.post-secondary education student study groups
d.religious organizations
e.voluntary community groups - Answers - ✔✔ pre-teen paper routes
A consciously coordinated social unit composed of a group of people that function on a
relatively continuous basis to achieve a common set of goals is known as a(n) -
Answers - ✔✔ Organization
Which of the following topics is generally outside the field of OB?
therapy
absenteeism
job satisfaction
productivity
employment turnover - Answers - ✔✔ Therapy
What are the three inputs to processes that OB is concerned with? - Answers - ✔✔
individual, group, and organizational structure
Individuals face various challenges in organizational settings. Which of the following
organizational challenges is OB best suited for?
setting common goals
protocol on the job
profit projection
,time management
maintaining stock prices - Answers - ✔✔ setting common goals
Toronto-based Dell Canada's technical service lines are handled by technicians located
in India. This is an example of - Answers - ✔✔ Outsourcing
Which of the following is TRUE about organizational citizenship behaviour (OCB)?
Writing OCB requirements into job descriptions is important.
OCB allows employees to delegate their work to peers.
OCB enhances company performance and is highly valued.
Employees with high OCB usually ask for more time off.
Managers granting control to employees will receive OCB. - Answers - ✔✔ OCB
enhances company performance and is highly valued
Workforce diversity is
the differences among employees based on age.
the distribution of workers by hair colour.
the ratio of assistants to managers.
the variance among workers' pay scales.
counter-productive to job satisfaction. - Answers - ✔✔ the differences among
employees based on age
Managers improve productivity by developing effective employees and efficient work
processes; this supports organizational - Answers - ✔✔ survival
Sanjay is a very motivated employee who typically does work that is not part of his
formal job responsibilities but which furthers the objectives of the organization. This is
known as - Answers - ✔✔ organizational citizenship behaviour
Contributions to Organizational Behaviour on perception come from - Answers - ✔✔
psychology
Which of the following is an example of being an efficient organization or employee?
operating a hospital at the lowest possible cost while achieving higher output
being the most pleasant real estate broker in Toronto
being a sales person who acquires the most clients of anyone in the company
being an instructor who teaches larger classes than other instructors
being a telemarketer who makes the required number of calls each day - Answers -
✔✔ operating a hospital at the lowest possible cost while achieving higher output
When we say that OB concepts must reflect situational conditions, we mean - Answers -
✔✔ predicting certain behaviour depends on the context of a structured situation
, Organizational behaviour has implications for all personnel in the workplace. Some of
OB's challenges and opportunities include all of the following EXCEPT
it helps us learn to balance the relationship between efficiency of resources with
effectiveness of delivery
it facilitates the improvement of quality and employee productivity
it acknowledges employees are forces of innovation and change
it reinforces the importance of traditional methods of management
it offers specific insights to improve interpersonal and people skills - Answers - ✔✔ It
reinforces the importance of traditional methods of management.
Looking in-depth at relationships and attempting to attribute causes and effects relates
to - Answers - ✔✔ systematic studies
Which of the following aspects is contingency approach concerned with? - Answers -
✔✔ context
Members of groups must contend with various challenges on the job. A cohesive group
is likely to - Answers - ✔✔ trust and work together by identifying common goals
When employees use withdrawal behaviours this threatens survival, an outcome at the -
Answers - ✔✔ individual level
In OB, looking at relationships, attempting to attribute causes and effects, and basing
conclusions on scientific evidence is referred to as - Answers - ✔✔ systematic study
A process by which individuals organize and interpret their impressions in order to give
meaning to their environment is called - Answers - ✔✔ Perception
If two people see the same thing at the same time yet interpret it differently, the factors
that shape their dissimilar perceptions reside in - Answers - ✔✔ The Preciever
Which of the following is TRUE about our perceptions of a target?
Targets are usually perceived in isolation.
Individual perception varies little between different cultures.
Expectations do not distort individual perception.
Timing of events and the situation in which a target is encountered may impact our
perception.
Motion, sounds, and size of a target have little affect in how individuals perceive it -
Answers - ✔✔ Timing of events and the situation in which a target is encountered may
impact our perception
CORRECT ANSWERS |ALREADY
GRADED A+
Which of the following statements about organizational behaviour (OB) is FALSE?
a. OB can be used in community settings like children's daycare centres.
b. OB focuses on 3 levels of behaviour that can occur in any organization.
c. OB is relevant only in employment situations.
d. OB can shed light on the interactions among family members
e. OB can be applied to any organization in order to make it run more effectively. -
Answers - ✔✔ OB is relevant only in employment situations.
Which of the following situations would likely receive the least benefit from studying
Organizational Behaviour (OB) techniques?
a. pre-teen paper routes
b. large family situations and interactions
c.post-secondary education student study groups
d.religious organizations
e.voluntary community groups - Answers - ✔✔ pre-teen paper routes
A consciously coordinated social unit composed of a group of people that function on a
relatively continuous basis to achieve a common set of goals is known as a(n) -
Answers - ✔✔ Organization
Which of the following topics is generally outside the field of OB?
therapy
absenteeism
job satisfaction
productivity
employment turnover - Answers - ✔✔ Therapy
What are the three inputs to processes that OB is concerned with? - Answers - ✔✔
individual, group, and organizational structure
Individuals face various challenges in organizational settings. Which of the following
organizational challenges is OB best suited for?
setting common goals
protocol on the job
profit projection
,time management
maintaining stock prices - Answers - ✔✔ setting common goals
Toronto-based Dell Canada's technical service lines are handled by technicians located
in India. This is an example of - Answers - ✔✔ Outsourcing
Which of the following is TRUE about organizational citizenship behaviour (OCB)?
Writing OCB requirements into job descriptions is important.
OCB allows employees to delegate their work to peers.
OCB enhances company performance and is highly valued.
Employees with high OCB usually ask for more time off.
Managers granting control to employees will receive OCB. - Answers - ✔✔ OCB
enhances company performance and is highly valued
Workforce diversity is
the differences among employees based on age.
the distribution of workers by hair colour.
the ratio of assistants to managers.
the variance among workers' pay scales.
counter-productive to job satisfaction. - Answers - ✔✔ the differences among
employees based on age
Managers improve productivity by developing effective employees and efficient work
processes; this supports organizational - Answers - ✔✔ survival
Sanjay is a very motivated employee who typically does work that is not part of his
formal job responsibilities but which furthers the objectives of the organization. This is
known as - Answers - ✔✔ organizational citizenship behaviour
Contributions to Organizational Behaviour on perception come from - Answers - ✔✔
psychology
Which of the following is an example of being an efficient organization or employee?
operating a hospital at the lowest possible cost while achieving higher output
being the most pleasant real estate broker in Toronto
being a sales person who acquires the most clients of anyone in the company
being an instructor who teaches larger classes than other instructors
being a telemarketer who makes the required number of calls each day - Answers -
✔✔ operating a hospital at the lowest possible cost while achieving higher output
When we say that OB concepts must reflect situational conditions, we mean - Answers -
✔✔ predicting certain behaviour depends on the context of a structured situation
, Organizational behaviour has implications for all personnel in the workplace. Some of
OB's challenges and opportunities include all of the following EXCEPT
it helps us learn to balance the relationship between efficiency of resources with
effectiveness of delivery
it facilitates the improvement of quality and employee productivity
it acknowledges employees are forces of innovation and change
it reinforces the importance of traditional methods of management
it offers specific insights to improve interpersonal and people skills - Answers - ✔✔ It
reinforces the importance of traditional methods of management.
Looking in-depth at relationships and attempting to attribute causes and effects relates
to - Answers - ✔✔ systematic studies
Which of the following aspects is contingency approach concerned with? - Answers -
✔✔ context
Members of groups must contend with various challenges on the job. A cohesive group
is likely to - Answers - ✔✔ trust and work together by identifying common goals
When employees use withdrawal behaviours this threatens survival, an outcome at the -
Answers - ✔✔ individual level
In OB, looking at relationships, attempting to attribute causes and effects, and basing
conclusions on scientific evidence is referred to as - Answers - ✔✔ systematic study
A process by which individuals organize and interpret their impressions in order to give
meaning to their environment is called - Answers - ✔✔ Perception
If two people see the same thing at the same time yet interpret it differently, the factors
that shape their dissimilar perceptions reside in - Answers - ✔✔ The Preciever
Which of the following is TRUE about our perceptions of a target?
Targets are usually perceived in isolation.
Individual perception varies little between different cultures.
Expectations do not distort individual perception.
Timing of events and the situation in which a target is encountered may impact our
perception.
Motion, sounds, and size of a target have little affect in how individuals perceive it -
Answers - ✔✔ Timing of events and the situation in which a target is encountered may
impact our perception
