CCT 300 Ch 1 EXAM LATEST REAL
EXAM QUESTIONS AND CORRECT
ANSWERS WITH RATIONALES|ALREDY
GRADED A+
Which of the following best describes the communication process? - Answers - ✔✔ It is
the process of transferring information and meaning between senders and receivers,
using one or more types of media.
Focusing on __________ can make your communication efforts more effective. -
Answers - ✔✔ clarifying expectations and responsibilities
Which of the following is defined as the quality of performing at a high level and
exhibiting pride and purpose in one's behavior? - Answers - ✔✔ Professionalism
An example of upward communication would be _________. - Answers - ✔✔ an
employee telling a supervisor about potential problems with a delivery process at a
review
Which of the following will help to increase your chances of success when crafting a
message that gets noticed? - Answers - ✔✔ Consider the expectations of the
audience.
Which of the following parts of the communication model includes the process of
expressing an idea in words or images? - Answers - ✔✔ Encoding
Which of the following is a disadvantage of mobile communication in business? -
Answers - ✔✔ Reading and writing are generally more difficult and prone to errors on
smaller mobile screens.
An advantage of mobile communication is to ________. - Answers - ✔✔ provide
flexibility, enhance productivity and collaboration, and create engaging customer
experiences
Which of the following is a choice between alternatives that may all be ethical and valid
to varying degrees? - Answers - ✔✔ An ethical dilemma
Intentionally distorting information is a form of __________. - Answers - ✔✔ unethical
communication
, ___________ skills include the ability to access, assess, interpret, manipulate,
summarize, and communicate facts and figures. - Answers - ✔✔ Data literacy
Which of the following best explains the term "ethical dilemma"? - Answers - ✔✔ It is a
situation that involves choosing between two conflicting alternatives
Communication __________ include noise and distractions, channel breakdowns,
filters, and competing messages. - Answers - ✔✔ barriers
Omitting essential information, distorting visuals, and misrepresenting numbers are
examples of __________. - Answers - ✔✔ unethical communication
Which of the following is true when using technology for communication? - Answers -
✔✔ Technology helps with communication; it does not replace it
With __________ communication, information crosses department lines while moving
up or down. - Answers - ✔✔ diagonal
Which of the following describes distorted perception? - Answers - ✔✔ When people
ignore or deny incoming information that threatens their preconceived notions of reality
__________ skills include the ability to define and solve problems. - Answers - ✔✔
critical thinking
__________ is a situation that involves choosing between two conflicting alternatives. -
Answers - ✔✔ ethical dilemma
Jacob recently started working for a food company. After a few weeks, he realizes that
although one of their cereals is labeled "100% organic," one of the ingredients comes
from a conventional source. He decides not to question it, because he's only been at the
job a few weeks.
What type of ethical problem is this? - Answers - ✔✔ ethical lapse
Karen, a research scholar, is invited to give a lecture on genetically modified crops to a
group of high school students
Which of the following guidelines will help her in communicating most efficiently? -
Answers - ✔✔ She should take an audience-centered approach
Intellectual property includes which of the following? - Answers - ✔✔ patents
Which of the following is NOT an important characteristic of effective business
communication? - Answers - ✔✔ give general impressions
EXAM QUESTIONS AND CORRECT
ANSWERS WITH RATIONALES|ALREDY
GRADED A+
Which of the following best describes the communication process? - Answers - ✔✔ It is
the process of transferring information and meaning between senders and receivers,
using one or more types of media.
Focusing on __________ can make your communication efforts more effective. -
Answers - ✔✔ clarifying expectations and responsibilities
Which of the following is defined as the quality of performing at a high level and
exhibiting pride and purpose in one's behavior? - Answers - ✔✔ Professionalism
An example of upward communication would be _________. - Answers - ✔✔ an
employee telling a supervisor about potential problems with a delivery process at a
review
Which of the following will help to increase your chances of success when crafting a
message that gets noticed? - Answers - ✔✔ Consider the expectations of the
audience.
Which of the following parts of the communication model includes the process of
expressing an idea in words or images? - Answers - ✔✔ Encoding
Which of the following is a disadvantage of mobile communication in business? -
Answers - ✔✔ Reading and writing are generally more difficult and prone to errors on
smaller mobile screens.
An advantage of mobile communication is to ________. - Answers - ✔✔ provide
flexibility, enhance productivity and collaboration, and create engaging customer
experiences
Which of the following is a choice between alternatives that may all be ethical and valid
to varying degrees? - Answers - ✔✔ An ethical dilemma
Intentionally distorting information is a form of __________. - Answers - ✔✔ unethical
communication
, ___________ skills include the ability to access, assess, interpret, manipulate,
summarize, and communicate facts and figures. - Answers - ✔✔ Data literacy
Which of the following best explains the term "ethical dilemma"? - Answers - ✔✔ It is a
situation that involves choosing between two conflicting alternatives
Communication __________ include noise and distractions, channel breakdowns,
filters, and competing messages. - Answers - ✔✔ barriers
Omitting essential information, distorting visuals, and misrepresenting numbers are
examples of __________. - Answers - ✔✔ unethical communication
Which of the following is true when using technology for communication? - Answers -
✔✔ Technology helps with communication; it does not replace it
With __________ communication, information crosses department lines while moving
up or down. - Answers - ✔✔ diagonal
Which of the following describes distorted perception? - Answers - ✔✔ When people
ignore or deny incoming information that threatens their preconceived notions of reality
__________ skills include the ability to define and solve problems. - Answers - ✔✔
critical thinking
__________ is a situation that involves choosing between two conflicting alternatives. -
Answers - ✔✔ ethical dilemma
Jacob recently started working for a food company. After a few weeks, he realizes that
although one of their cereals is labeled "100% organic," one of the ingredients comes
from a conventional source. He decides not to question it, because he's only been at the
job a few weeks.
What type of ethical problem is this? - Answers - ✔✔ ethical lapse
Karen, a research scholar, is invited to give a lecture on genetically modified crops to a
group of high school students
Which of the following guidelines will help her in communicating most efficiently? -
Answers - ✔✔ She should take an audience-centered approach
Intellectual property includes which of the following? - Answers - ✔✔ patents
Which of the following is NOT an important characteristic of effective business
communication? - Answers - ✔✔ give general impressions
