Business Relationship Manager Professional
exam study cards ACTUAL Exam
Questions and CORRECT Answers
What is Portfolio Management? - CORRECT ANSWER - Art & science of making
decisions about investment mix and policy, matching investments to objectives, asset allocation
for individuals and institutions, and balancing risks against performance.
What is a Service? - CORRECT ANSWER - A means of delivering value to customers by
facilitating outcomes customers want to achieve.
Service value is a function of: - CORRECT ANSWER - Utility (fitness for purpose) and
Warranty (fitness for use)
And it changes over time
Weill & Broadbent Portfolio Classification scheme: - CORRECT ANSWER - divides
portfolio into 4 classes: infrastructure, transactional, informational and strategic.
Boston Square Portfolio Classification scheme: - CORRECT ANSWER - describes
different management styles for each class of IT investment: Strategic, High Potential, Factory,
and Support. Alternate category names: Developer, Innovator, Controller, Caretaker.
IT Governance - CORRECT ANSWER - 1) Aligns IT decision making with enterprise
governance and business unit objectives.
2) Allocates decision rights and provides the structures and process to enforce those rights.
3) describes where decision making authority lies
RACI - CORRECT ANSWER - Responsible, Accountable, Consulted, Informed. R= The
doer. A=Buck stops here. C = in the loop I = in the picture
exam study cards ACTUAL Exam
Questions and CORRECT Answers
What is Portfolio Management? - CORRECT ANSWER - Art & science of making
decisions about investment mix and policy, matching investments to objectives, asset allocation
for individuals and institutions, and balancing risks against performance.
What is a Service? - CORRECT ANSWER - A means of delivering value to customers by
facilitating outcomes customers want to achieve.
Service value is a function of: - CORRECT ANSWER - Utility (fitness for purpose) and
Warranty (fitness for use)
And it changes over time
Weill & Broadbent Portfolio Classification scheme: - CORRECT ANSWER - divides
portfolio into 4 classes: infrastructure, transactional, informational and strategic.
Boston Square Portfolio Classification scheme: - CORRECT ANSWER - describes
different management styles for each class of IT investment: Strategic, High Potential, Factory,
and Support. Alternate category names: Developer, Innovator, Controller, Caretaker.
IT Governance - CORRECT ANSWER - 1) Aligns IT decision making with enterprise
governance and business unit objectives.
2) Allocates decision rights and provides the structures and process to enforce those rights.
3) describes where decision making authority lies
RACI - CORRECT ANSWER - Responsible, Accountable, Consulted, Informed. R= The
doer. A=Buck stops here. C = in the loop I = in the picture
