MB-210: Microsoft Dynamics 365 for Sales-LATEST
VERSION 2024-2025 ACTUAL EXAM QUESTIONS
AND CORRECT DETAILED ANSWERS
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct
currency symbol.
===
Solution: Change the default currency.
Does the solution meet the goal? - ✔✔B. No
You are in stage two of business process flow that has five stages.
You need to use multiple business process flows.
Which actions should you perform? To answer, drag the appropriate actions to the
correct scenarios. Each action may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content. - ✔✔1)
End the current process and start the correct business process flow. => Finish and then
Switch
2) Temprorarily leave the current process for a different business process flow. =>
Switch
You work for a company using Dynamics 365 for Sales.
When customers call the company, they must provide their quote number. Customers
report that quote numbers are too long.
You need to shorten quote numbers to the minimum possible length.
What should you do? - ✔✔B. Reduce the auto number prefix to one character
,You manage the Dynamics 365 environment for Contoso, Ltd. A rule automatically
creates a lead associated with an email when an email is sent to .
You need to ensure that the marketing manager receives an email each time an email
request is sent to .
How should you configure the rule? To answer, drag the appropriate actions to the
correct requirements. Each action may be used once, more than once, or not at all. You
may need to drag the split bar between panes or scroll to view content. - ✔✔1)
Create an email. => Create a real-time workflow
2) Send the email. => Create a child workflow
A sales manager changes the target goal for a salesperson from $26,000.00 to
$20,000.00. However, the currency symbol changes from $ to £. Other managers are
not experiencing this issue.
You need to fix the currency symbol for the sales manager.
What should you change?
===
A. the default currency in personal options
B. the currencies in settings
C. the currency display option in system settings
D. the current format in personal options - ✔✔A. the default currency in personal
options
You are Dynamics 365 for Sales administrator.
Sales representatives must enter estimated revenue only as an exception.
You need to ensure that estimated revenue for opportunities is automatically
calculated.
What should you do?
===
,A. In the System Settings sales tab, change the default revenue type to System
Calculated
B. In custom controls, change the default revenue setting to System Calculated
C. In Personalization settings for each user, change the default revenue type to System
Calculated
D. In Opportunities, change the default value of the revenue type to System Calculated -
✔✔D. In Opportunities, change the default value of the revenue type to System
Calculated
You are a Dynamics 365 for Sales administrator. You have an interactive experience
leads dashboard.
You need to create a filtered view of the dashboard.
What should you do? To answer, select the appropriate options in the answer area. -
✔✔1) View the required charts. => Select Show Visual Filter
2) Save the dashboard filters. => Use Global Filter
You manage a Dynamics 365 environment for Sales. You create the following rule items
to respond to inbound emails from potential customers:
✑ Emails that contain the words support or help must create a new high-priority case.
✑ Emails that contain the words buy or purchase must create a warm-lead record. The
words buy and purchase are more important than support or help.
✑ Emails that specifically mention ProductA must always create a hot lead for that
product regardless of other words mentioned.
✑ If none of the targeted words are present in an email, a cold lead must be created.
You need to configure the order in which rule items are processed.
In which order should you run the rule items? To answer, move all actions from the list
of actions to the answer area and arrange them in the correct order. - ✔✔1) Create a
hot lead
2) Create a warm lead
, 3) Create a case with high priority
4) Create a cold lead
You need to configure action cards in Relationship Assistant.
Which action card should you enable for each scenario? To answer, drag the
appropriate action cards to the correct scenarios. Each action card may be used once,
more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content. - ✔✔1) Upcoming meeting reminder => Email from Microsoft
Exchange
2) An email is opened => Email engagement
You manage a Dynamics 365 for Sales environment.
You need to automatically create records for salespeople when they complete phone
call activities.
Which three actions should you perform in sequence? To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct
order. - ✔✔1) Open Settings
2) Open Service Management
3) Configure Automatic Record Creation and Update rules
You are a Dynamics 365 for Sales environment.
You need to implement the Social Selling Assistant.
What should you configure? To answer, select the appropriate options in the answer
area. - ✔✔1) Install and configure additional required software. => Social
engagement
2) Ensure that Social Assistant can be used on a dashboard => Search topics
You manage a default Dynamics 365 for Sales environment. You are configuring a sales
dashboard.
VERSION 2024-2025 ACTUAL EXAM QUESTIONS
AND CORRECT DETAILED ANSWERS
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct
currency symbol.
===
Solution: Change the default currency.
Does the solution meet the goal? - ✔✔B. No
You are in stage two of business process flow that has five stages.
You need to use multiple business process flows.
Which actions should you perform? To answer, drag the appropriate actions to the
correct scenarios. Each action may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content. - ✔✔1)
End the current process and start the correct business process flow. => Finish and then
Switch
2) Temprorarily leave the current process for a different business process flow. =>
Switch
You work for a company using Dynamics 365 for Sales.
When customers call the company, they must provide their quote number. Customers
report that quote numbers are too long.
You need to shorten quote numbers to the minimum possible length.
What should you do? - ✔✔B. Reduce the auto number prefix to one character
,You manage the Dynamics 365 environment for Contoso, Ltd. A rule automatically
creates a lead associated with an email when an email is sent to .
You need to ensure that the marketing manager receives an email each time an email
request is sent to .
How should you configure the rule? To answer, drag the appropriate actions to the
correct requirements. Each action may be used once, more than once, or not at all. You
may need to drag the split bar between panes or scroll to view content. - ✔✔1)
Create an email. => Create a real-time workflow
2) Send the email. => Create a child workflow
A sales manager changes the target goal for a salesperson from $26,000.00 to
$20,000.00. However, the currency symbol changes from $ to £. Other managers are
not experiencing this issue.
You need to fix the currency symbol for the sales manager.
What should you change?
===
A. the default currency in personal options
B. the currencies in settings
C. the currency display option in system settings
D. the current format in personal options - ✔✔A. the default currency in personal
options
You are Dynamics 365 for Sales administrator.
Sales representatives must enter estimated revenue only as an exception.
You need to ensure that estimated revenue for opportunities is automatically
calculated.
What should you do?
===
,A. In the System Settings sales tab, change the default revenue type to System
Calculated
B. In custom controls, change the default revenue setting to System Calculated
C. In Personalization settings for each user, change the default revenue type to System
Calculated
D. In Opportunities, change the default value of the revenue type to System Calculated -
✔✔D. In Opportunities, change the default value of the revenue type to System
Calculated
You are a Dynamics 365 for Sales administrator. You have an interactive experience
leads dashboard.
You need to create a filtered view of the dashboard.
What should you do? To answer, select the appropriate options in the answer area. -
✔✔1) View the required charts. => Select Show Visual Filter
2) Save the dashboard filters. => Use Global Filter
You manage a Dynamics 365 environment for Sales. You create the following rule items
to respond to inbound emails from potential customers:
✑ Emails that contain the words support or help must create a new high-priority case.
✑ Emails that contain the words buy or purchase must create a warm-lead record. The
words buy and purchase are more important than support or help.
✑ Emails that specifically mention ProductA must always create a hot lead for that
product regardless of other words mentioned.
✑ If none of the targeted words are present in an email, a cold lead must be created.
You need to configure the order in which rule items are processed.
In which order should you run the rule items? To answer, move all actions from the list
of actions to the answer area and arrange them in the correct order. - ✔✔1) Create a
hot lead
2) Create a warm lead
, 3) Create a case with high priority
4) Create a cold lead
You need to configure action cards in Relationship Assistant.
Which action card should you enable for each scenario? To answer, drag the
appropriate action cards to the correct scenarios. Each action card may be used once,
more than once, or not at all. You may need to drag the split bar between panes or
scroll to view content. - ✔✔1) Upcoming meeting reminder => Email from Microsoft
Exchange
2) An email is opened => Email engagement
You manage a Dynamics 365 for Sales environment.
You need to automatically create records for salespeople when they complete phone
call activities.
Which three actions should you perform in sequence? To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct
order. - ✔✔1) Open Settings
2) Open Service Management
3) Configure Automatic Record Creation and Update rules
You are a Dynamics 365 for Sales environment.
You need to implement the Social Selling Assistant.
What should you configure? To answer, select the appropriate options in the answer
area. - ✔✔1) Install and configure additional required software. => Social
engagement
2) Ensure that Social Assistant can be used on a dashboard => Search topics
You manage a default Dynamics 365 for Sales environment. You are configuring a sales
dashboard.
