Answers.
An organized and disciplined approach to problem solving in most six sigma organizations is
called:
a. SIPOC
b. DMAIC
c. PDCA
d. DPMO correct answers B is correct
From an upper management perspective, what has been the principal motivating factor in
embracing six sigma?
a. Bottom line results
b. Market share growth
c. Defect reductions
d. Customer focus correct answers A is correct
In a highly effective six sigma company, most employees receive some training. What group is
most likely to receive sponsorship training?
a. Senior management
b. Master Black Belt candidates
c. Black Belt candidates
d. Leadership council correct answers A is correct
One of Dr. Deming's 14 pints for management states, "Cease dependence upon inspection as a
way to achieve quality." The underlying tenet of this statement is which of the following?
a. Many American companies employ too many inspectors
b. Quality should be built into the product
c. In most cases, the worker should perform their own inspection
d. Most manual inspection will mill defects under typical conditions correct answers B is correct
Which of the following is not a goal of TOC?
a. Increase throughput
b. Reduce inventory
c. Reduce operating expenses
d. Balance capacity with demand correct answers D is correct
The production of product in large lots has all of the following disadvantages except for:
a. Maximization of machine efficiencies
, b. Longer customer delivery lead times
c. Additional product transportation expenses
d. Potential product damage or deterioration costs correct answers A is correct
Identify a non-value added activity that would be considered a form of processing muda:
a. Any and all forms of transportation
b. An ergonomically unsound workplace
c. Reshaping a product due to poor dies correct answers C is correct
The essence of Kanban concepts includes all of the following, except:
a. Delivery of components and products only when needed
b. Minimal storage in production areas
c. Distress throughout the production system when a machine failure occurs
d. Wide applicability to repetitive and non-repetitive production plants correct answers D is
correct
Consider the following definition: "The best combination of machines and people working
together to produce a product or service at a particular point in time." What concept is being
described?
a. Standard work
b. Future state map
c. The value stream
d. Ultimate cycle time correct answers A is correct
Which of the following Japanese techniques is most clearly identified with small incremental
change?
a. Kaizen
b. Kanban
c. Poka-yoke
d. 5S correct answers A is correct
.A SIPOC map does not do the following:
a. Provide a framework applicable to processes of all sizes
b. Identify the few key business customers
c. Display cross-function activities in simple terms
d. Help maintain the big business picture correct answers B is correct
A six sigma team may be required to analyze customer data in order to define a project or results
of an improvement. Which of the following would be least valuable?
a. Conflict resolution