Test bank for service management operations strategy information technology 10th edition by sanjeev bordoloi,.

TEST BANK FOR
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Service Management Operations, Strategy, Information Technology 10th Edition
F F F F F F F F


By Sanjeev Bordoloi
F F




Chapter 1-F




16 Answers are the at end of Each chapterChapter 1
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Student name:
F F




1) TheFserviceFpackageFconsistsFofFfiveFfeatures.FWhichFoneFofFtheFfeaturesFlistedFbelowFis
notFincludedFinFtheFpackage?
1)FF


A) explicitFservices
B) supportingFfacility
C) information
D) costFofFservice



QuestionFDetails
Bloom'sF:FRememberFAA
CSBF:FCommunicationFDif
ficultyF:F1FEasy
LearningFObjectiveF:F 01-
07FDescribeFaFserviceFusingFtheFfiveFdimensionsFofFtheFserviceFpackage.FTopicF:FTheFServiceFPackag
e
AccessibilityF:FKeyboardFNavigationFAcc
essibilityF:FScreenFReaderFCompatible




2) TheFmajorFinputFintoFaFlargeFpublicFhospitalFfromFaFserviceFpointFofFviewFwouldFbe
F blank.
2)FF

, A)Fphysicians'Fservices
B) patients
C) nursingFservices
D) federalFreimbursementF(Medicare/Medicaid)<em></em>



QuestionFDetails
Bloom'sF:FRememberFAA
CSBF:FCommunicationFDif
ficultyF:F1FEasy
LearningFObjectiveF:F 01-
07FDescribeFaFserviceFusingFtheFfiveFdimensionsFofFtheFserviceFpackage.FTopicF:FTheFServiceFPackag
e
AccessibilityF:FKeyboardFNavigationFAcc
essibilityF:FScreenFReaderFCompatible




3) WhichFofFtheFfollowingFisnotFtrueFofFservices?

3)FF


A) TheFcustomerFisFtheFinput.
B) TheFcustomerFtakesFanFactiveFpartFinFtheFservice.
C) AFserviceFcanFbeFinventoried.
D) ProductionFandFconsumptionFoccurFsimultaneously.F<i></i>



QuestionF DetailsFAACS
BF:FCommunicationFBloo
m'sF:FUnderstandFDifficult
yF:F2FMedium
LearningFObjectiveF:F 01-05FExplainFtheFessentialFfeaturesFofFtheFservice-
dominantFlogic.FTopicF:FService-DominantFLogic
AccessibilityF:FKeyboardFNavigation




4) WhichFofFtheFfollowingFisnotFaFtypeFofFserviceFinFtheFnon-ownershipFclassification?
4)FF

, A)FgoodsFrental
B) information
C) laborFandFexpertise
D) networkFusage



QuestionF DetailsFAACS
BF:FCommunicationFBloo
m'sF:FUnderstandFDifficult
yF:F2FMedium
LearningFObjectiveF:F 01-
07FDescribeFaFserviceFusingFtheFfiveFdimensionsFofFtheFserviceFpackage.FTopicF:FTheFServiceFPackag
e
AccessibilityF:FKeyboardFNavigation




5) TheFserviceFprocessFmatrixFclassificationFconsistsFofFfourFcategoriesFofFservices.FWhichF
oneFofFtheFfourFfeaturesFlistedFbelowFisFnotFincludedFinFthisFclassification?
5)FF


A) ServiceFfactory.
B) ServiceFshop.
C) PublicFservice.
D) ProfessionalFservice.<em></em>



QuestionFDetails
Bloom'sF:FRememberFAA
CSBF:FCommunication
LearningFObjectiveF:F 01-
08FUseFtheFserviceFprocessFmatrixFtoFclassifyFaFservice.FTopicF:FGroupingFServic
esFbyFDeliveryFProcess
DifficultyF:F1FEasy
AccessibilityF:FKeyboardFNavigationFAcc
essibilityF:FScreenFReaderFCompatible




6)FF

, A)FgoodsFrental
6) WhichFserviceFofferingFisFbestFdescribedFbyFtheFfollowingFserviceFmix:FaFhighFdegreeFofF
customerFinteractionFandFaFhighFdegreeFofFlaborFintensity?




6)FF