COM 240 Exam #2 V. Miller Questions And Answers Guaranteed Solutions Graded A+.

Collective vs. Individual - correct answer -Collective is the process of putting recruits who are facing the same boundary together to work "in the same boat" -Individual mode allows recruits to accumulate experience separate from other newcomers Formal v. Informal - correct answer Formal tactics in which newcomers are more or less separated from others and trained on the job -Informal tactics allow recruits to learn new roles through trial and error Serial v. Disjunctive - correct answer -serial members of an organization groom newcomers who are about to occupy similar positions -Disjunctive when new comers either do not follow their role models or do not have one Investiture v. Divestitiure - correct answer -Investiture the new organization embraces/ utilizes the new comers current skills and qualities -Divestiture organization strips employee of current characteristics in order to learn new ones Pivotal (role Elements) - correct answer (required) behaviors an individual must accepts to join and remain a member of an organization Relevant (Role Elements) - correct answer (desired) behaviors an organization views as desirable or good Peripheral (Role Elements) - correct answer (tolerated) behaviors that are neither necessary nor desired; if you get to it great, if not it doesn't matter Obvert Questions (Info Seeking tactics) - correct answer Newcomer solicits info by asking direct questions Observer (Info Seeking Tactics) - correct answer Newcomer solicits info by watching behavior Surveillance (Info Seeking Tactics) - correct answer Newcomer solicits info by making sense of past observed behavior Third Parties (Info Seeking Tactics) - correct answer Newcomer solicits info by asking a secondary source Indirect Questions (Info Seeking Tactics) - correct answer Newcomer solicits info by asking non-interrogative questions Disguising Conversation (Info Seeking Tactics) - correct answer Newcomer disguising info to make seem natural Testing Limits (Info Seeking Tactics) - correct answer Newcomer deviates from organizational rules and observes reactions Secondary Adjustments (Forms of Role Making) - correct answer Doubling efforts in one or more areas while selectively shrinking others Enacting Peripheral Roles (Forms of Role Making) - correct answer doesnt matter either way Role Negotiation (Forms of Role Making) - correct answer Interaction with another in order to change role expectations Uncertainty mangement - correct answer Sense-making: -others' interpretations, -past experiences, predispositions -schema Structured Interview Formats (BDI) - correct answer -Focuses on past behavior -Asks job candidates WHAT THEY DID in certain situations Structured Interview Formats (SI) - correct answer Focuses on what the applicant WOULD DO in a particular situation Interview Validity - correct answer Ability to predict new hire success from supervisor ratings of interview performance Job Analysis - correct answer Interview managers and workers to develop a profile of effective wokers KSA's (Knowledge, Skills, Abilities) - correct answer Based on the job analysis, identify information to gather in the three categories. Realistic Job Previews - correct answer the sharing of both favorable and unfavorable job information with job candidates Impact: -Improved ability to cope -increased perception of honesty and openness -discovery of the organization enviornment Conducting Interviews (opening: Approach) - correct answer -Begin with clear orientation -Purpose of the meeting and if it was understood -Start with easy question (open question about resume) -Interview will relax through answering questions successfully Conducting Interviews (Closing) - correct answer -Briefly summarize information obtained from interviewee -Set Interview expectations--what will happen next -Build rapport Correlates of effective supervision - correct answer -More communication minded -Willing, emphatic listeners -ask or persuade (in general) -sensitive to employees' feelings -More open in passing along information Upward Distortion (Supervisor- Employee Interaction Patterns) - correct answer -Non Trusting persons conceal their feeling and engage in evasive, compliant, or aggressive communication -Upward mobility, aspirations and low trust negativity influence the accuracy of messages -Supervisors compensate for positive "halo" information by viewing it as less accurate -Effective employees pass negative information upward Open Persuasion (Upward Influence Tactics) - correct answer -Logical presentation -formal exchange -Adherence to rules Manipulated Persuasion (Upward Influence Tactics) - correct answer -Upward Appeal -Threat Manipulation (Upward Influence Tactics) - correct answer -Ingratiation (Put in good mood- Ask for favor) Covert Manipulation -Formal Coalition -Persistence Pelz Effect (Supervisor- Employee Interaction Patterns) - correct answer -refers to job satisfaction resulting from perception of your supervisors upward influence -Holds for strategic (personnel and policy decisions) and work performances issues. -Holds for both high and low supportiveness conditions Semantic-Information Distance - correct answer -Misunderstanding Terms -Misunderstanding Goals and Values -Meta perceptions Feedback - correct answer -Knowledge of the process feedback-motivating for newcomers -Knowledge of the results feedback-motivating for incumbents Career-related support (Mentoring) - correct answer -Sponsorship, exposure and visibility, coaching, protection, challenging assignments - Career Mentoring mildly associated with salary growth, career and job satisfaction, but highly associated satisfaction with your mentor Psyc-Social (Mentoring) - correct answer -Enhance individuals sense of competence, Identity and effectiveness Leadership Member Exchange - correct answer -Means of describing differential relations -Supervisors do not interact with all their employees in the same manner -Relational quality High LMX partnership- trust social exchange, and personal relationship - Functions ( Workplace Friendships) - correct answer Information Exchange -task info -uncertainty Reduction -Sensemaking Social Support - correct answer -Instrumental -Emotional Tensions - correct answer -Equality in rank and privilege - Acceptance of personal differences - Confidentiality Management - correct answer Growing closer -Circumspection -Focus on similar interes