WGU C235 - Training and Development Study Guide & Objective Assessment Exam Questions with Verified Answers

WGU C235 - Training and Development
Study Guide & Objective Assessment Exam
Questions with Verified Answers
1. Organization: A social unit of people structured and managed to meet a need or p
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ursue collective goals
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2. Human Resource Management: Entire set of activities used by an organization to
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galign its human capital with organizational objectives and strategies
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3. Examples of Intangible Resources: Human Capital
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Social Capitalg




Intellectual Capital Organ g g




izational Capability g




4. Human Capital: Tacit knowledge
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Education and experience g g




Work-related know-how g




5. Social Capital: Corporate Culture
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Management philosophy Coaching/ g g




mentoring relationships g




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,Informal networking systems g g




6. Intellectual Capital: Patents and trade secrets g g g g g g




Copyrights
Intellectual property g




7. Organizational Capability: Bring new products to market quickly g g g g g g g g




Absorb and integrate other cultures in a merger
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Identify customer needs and respond directly to them Continuously i
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mprove production processes to drive down costs
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8. How is training and development strategically important in an organiza-
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gtion?: By creating value for customers through training
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Increase shareholder returns by investing in training and development Creating
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a competitive advantage through human capital
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9. Differentiate between Training and Development: Training: Learning that is pla
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nned by the organization and designed so as to further organizational objectives Deve
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lopment: Training that is longer- g g g g




term in focus, designed to help employees prepare for future jobs
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10. What is an intangible asset on which a company can build a sustainable co
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mpetitive advantage by providing training regarding tacit knowledge in an effo
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rt to differentiate itself in a strategic way?: Human Capital
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,11. Orientation: The first common training that new hires go. New employees are
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, exposed to the expectations the organization has for them, key policies and pro-
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g cedures relevant to them, the basic business model under which the organization ope
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rates in order to be successful, the variety and types of co-
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workers present on the job, and other aspects of organizational life.
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