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the study of human behavior in organizational settings, the interface between human
behavior and the organization, and the organization itself. - ✔✔organizational behavior
what does ob help explain? - ✔✔1. how people and groups interpret events, react, and
behave in organizations2. describes role of organizational systems, structures, and
process in shaping behavior
how does OB impact personal success? - ✔✔the core of OB is being effective at work,
understanding how people behave in orgs and why they do what they do is critical to
working effectively w and managing others
how does OB impact organizational success? - ✔✔Gives everyone the knowledge and
tools they need to be effective at an organizational level (makes for more effective
employees and better managers)
what is the point in studying organizational behavior? - ✔✔to enhance performance
and productivity, improve attitudes, promote organizational citizenship, less quitting,
better recruits, better teamwork, better financial performance
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, a consciously coordinated social unit composed of two or more people that functions a
relatively continuous basis to achieve a common goal - ✔✔organization
is management common sense? - ✔✔· No- people don't always agree and common
sense is not always right
the process of determining the organizations desired future position and deciding how
to get there - ✔✔planning
the process of designing jobs, grouping jobs into manageable units, and establishing
patterns of authority among jobs and groups of jobs - ✔✔organizing
the process of motivating members of the organization to work together toward the
organization's goals - ✔✔leading
the process of monitoring and correcting the actions of the organization and its people
to keep them headed toward their goal - ✔✔controlling
the set of organizational activities directed at attracting, developing, and maintaining an
effective workforce. - ✔✔human resource management
anything that gives a firm an edge over rivals in attracting customers and defending
itself against competition. - ✔✔competitive advantage
what are some sources of competitive advantage? - ✔✔having the best-made or
cheapest product, providing the best customer service, being more convenient to buy
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