K
C
ORGB 364 - FINAL EXAM
LO
NOTES COMPLETE STUDY
YC
EXAM QUESTIONS AND
CORRECT VERIFIED
D
ANSWERS 100% GUARANTEED
U
PASS A+ GRADED
ST
,Define organizational behaviour - ANS OB is the study of what people think, feel and do in
and around organizations.
Define organizations - ANS Organizations are groups of people who work interdependently
towards some purpose
Why is OB important? (3) - ANS o Comprehend and predict work events
o Adopt more accurate personal theories
K
o Influence organizational events
List opportunities and challenges of technological change - ANS - improved efficiency,
C
interactivity and well-being
-altered the communication patterns and power dynamics at work, and has affected our
non-work time, attention span, and techno-stress.
LO
what has caused globalization to become more intense over time? - ANS Information
technology and transportation systems
what is the emerging employment relationship trend? - ANS The blurring of work and
YC
non-work time and the associated call for more work-life balance
what are some advantages and disadvantages of telework? - ANS advantages: employees
experience better work-life balance, higher productivity due to reduced stress, reduced
greenhouse gas emissions and office expenses
disadvantages: more social isolation, weaker relationships with co-workers, less word-of-mouth
D
info which impacts relationships and promotional opportunities
Diversity advantages and challenges - ANS improve creativity and decision making, and
U
provide better awareness and response to diverse communities.
Challenges include dysfunctional conflict and slower team development.
ST
what are the 4 anchors which OB knowledge is based? Briefly describe each - ANS -
Multidisciplinary anchor: knowledge should come from other disciplines and not just from its own
isolated research base
- Systematic research anchor: OB knowledge should be developed using sound research
methods consistent with evidence-based management
- Contingency anchor: states that OB theories need to consider that there will be different
consequences in different situations
- Multiple levels of analysis anchor: states that OB topics may be viewed from the individual,
team and organization levels of analysis
,list the 3 ways organizations maintain a good "fit" within an environment - ANS -adapting to
the environment
-influencing the environment
-moving to a more favourable environment
what does intellectual capital consist of? (3) Briefly describe each - ANS -human capital
(knowledge, skills and abilities that employees carry around in their heads= competitive
advantage)
-structural capital (knowledge captured and retained in an organizations systems and
structures)
K
-relationship capital (value derived from an organizations relationship with customers, suppliers
and others who add mutual value)
C
what are the 4 Most widely identified HPWP's? - ANS employee involvement, job autonomy,
developing employee competencies, and performance/ skill-based rewards
LO
how does HPWP improve organizational effectiveness? 3 - ANS HPWPs improve
organizational effectiveness by building human capital, increasing adaptability and
strengthening employee motivation and attitudes
What are the 4 perspectives of organizational effectiveness? - ANS -open systems
YC
perspective
-organizational learning perspective
-high-performance work practices perspective
-stakeholders perspective
what is open systems perspective? - ANS views organizations as complex organisms that live
D
within an external environment. Depend on external environment for resources, then use
organizational subsystems to transport the resources into outputs
U
what is the organizational learning perspective? - ANS states that organizations are effective
when they find ways to acquire, share, use and store knowledge (intellectual capital)
ST
what is the high-performance work practices perspective? - ANS identifies a bundle of
systems and structures to leverage workforce potential. Most widely identified HPWP's are
employee involvement, job autonomy, developing employee competencies, and performance/
skill-based rewards
what is the stakeholders perspective? - ANS states that organizations are more effective when
they understand, manage and satisfy stakeholder needs and expectations. Leaders manage
interests of diverse stakeholders by relaying on their personal and organizational values for
guidance
, what is globalization? - ANS the economic, social and cultural connectivity with people in other
parts of the world
what is surface-level diversity? - ANS observable demographic and overt differences in people
what is deep level diversity? - ANS differences in values, personality, and work preferences
4 steps of the knowledge management process (organizational learning) - ANS -acquiring
knowledge
-sharing knowledge
K
-using knowledge
-storing knowledge
C
what is corporate social responsibility? - ANS organizational activities intended to benefit
society and the environment beyond immediate financial interests/ legal obligations of the firm
LO
define ethics - ANS the study of moral principles or values- determine the right thing to do
what is learning orientation? - ANS beliefs and norms that strongly support organizational
learning
YC
what is organizational effectiveness? - ANS the ultimate dependent variable in organization
behaviour. effectiveness is the outcome that more OB theories are implicitly or explicitly trying to
achieve
what are relationship capital stakeholders? - ANS value derived from an organizations
relationship with customers, suppliers, and others who add mutual value
D
define work-life balance - ANS an idealized state whereby a person optimizes time and
psychological resources between their work and non-work roles
U
what are the 4 major social developments facing organizations? - ANS technological change,
globalization, emerging employment relationships, and increasing workforce diversity
ST
what are the 2 key features of organizations? - ANS 1) they are collective entities
2) members have a collective sense of purpose
difference between remote work vs. telework - ANS remote work is when employees work
away from the organizations traditional common worksite vs. telework is when employees work
form home or other non-work settings one or more days per month
4 reasons why corporate leaders embrace fads instead of researched OB methods - ANS 1.
due to being bombarded with several ideas from many resources (hard to decipher which has
good evidence)
C
ORGB 364 - FINAL EXAM
LO
NOTES COMPLETE STUDY
YC
EXAM QUESTIONS AND
CORRECT VERIFIED
D
ANSWERS 100% GUARANTEED
U
PASS A+ GRADED
ST
,Define organizational behaviour - ANS OB is the study of what people think, feel and do in
and around organizations.
Define organizations - ANS Organizations are groups of people who work interdependently
towards some purpose
Why is OB important? (3) - ANS o Comprehend and predict work events
o Adopt more accurate personal theories
K
o Influence organizational events
List opportunities and challenges of technological change - ANS - improved efficiency,
C
interactivity and well-being
-altered the communication patterns and power dynamics at work, and has affected our
non-work time, attention span, and techno-stress.
LO
what has caused globalization to become more intense over time? - ANS Information
technology and transportation systems
what is the emerging employment relationship trend? - ANS The blurring of work and
YC
non-work time and the associated call for more work-life balance
what are some advantages and disadvantages of telework? - ANS advantages: employees
experience better work-life balance, higher productivity due to reduced stress, reduced
greenhouse gas emissions and office expenses
disadvantages: more social isolation, weaker relationships with co-workers, less word-of-mouth
D
info which impacts relationships and promotional opportunities
Diversity advantages and challenges - ANS improve creativity and decision making, and
U
provide better awareness and response to diverse communities.
Challenges include dysfunctional conflict and slower team development.
ST
what are the 4 anchors which OB knowledge is based? Briefly describe each - ANS -
Multidisciplinary anchor: knowledge should come from other disciplines and not just from its own
isolated research base
- Systematic research anchor: OB knowledge should be developed using sound research
methods consistent with evidence-based management
- Contingency anchor: states that OB theories need to consider that there will be different
consequences in different situations
- Multiple levels of analysis anchor: states that OB topics may be viewed from the individual,
team and organization levels of analysis
,list the 3 ways organizations maintain a good "fit" within an environment - ANS -adapting to
the environment
-influencing the environment
-moving to a more favourable environment
what does intellectual capital consist of? (3) Briefly describe each - ANS -human capital
(knowledge, skills and abilities that employees carry around in their heads= competitive
advantage)
-structural capital (knowledge captured and retained in an organizations systems and
structures)
K
-relationship capital (value derived from an organizations relationship with customers, suppliers
and others who add mutual value)
C
what are the 4 Most widely identified HPWP's? - ANS employee involvement, job autonomy,
developing employee competencies, and performance/ skill-based rewards
LO
how does HPWP improve organizational effectiveness? 3 - ANS HPWPs improve
organizational effectiveness by building human capital, increasing adaptability and
strengthening employee motivation and attitudes
What are the 4 perspectives of organizational effectiveness? - ANS -open systems
YC
perspective
-organizational learning perspective
-high-performance work practices perspective
-stakeholders perspective
what is open systems perspective? - ANS views organizations as complex organisms that live
D
within an external environment. Depend on external environment for resources, then use
organizational subsystems to transport the resources into outputs
U
what is the organizational learning perspective? - ANS states that organizations are effective
when they find ways to acquire, share, use and store knowledge (intellectual capital)
ST
what is the high-performance work practices perspective? - ANS identifies a bundle of
systems and structures to leverage workforce potential. Most widely identified HPWP's are
employee involvement, job autonomy, developing employee competencies, and performance/
skill-based rewards
what is the stakeholders perspective? - ANS states that organizations are more effective when
they understand, manage and satisfy stakeholder needs and expectations. Leaders manage
interests of diverse stakeholders by relaying on their personal and organizational values for
guidance
, what is globalization? - ANS the economic, social and cultural connectivity with people in other
parts of the world
what is surface-level diversity? - ANS observable demographic and overt differences in people
what is deep level diversity? - ANS differences in values, personality, and work preferences
4 steps of the knowledge management process (organizational learning) - ANS -acquiring
knowledge
-sharing knowledge
K
-using knowledge
-storing knowledge
C
what is corporate social responsibility? - ANS organizational activities intended to benefit
society and the environment beyond immediate financial interests/ legal obligations of the firm
LO
define ethics - ANS the study of moral principles or values- determine the right thing to do
what is learning orientation? - ANS beliefs and norms that strongly support organizational
learning
YC
what is organizational effectiveness? - ANS the ultimate dependent variable in organization
behaviour. effectiveness is the outcome that more OB theories are implicitly or explicitly trying to
achieve
what are relationship capital stakeholders? - ANS value derived from an organizations
relationship with customers, suppliers, and others who add mutual value
D
define work-life balance - ANS an idealized state whereby a person optimizes time and
psychological resources between their work and non-work roles
U
what are the 4 major social developments facing organizations? - ANS technological change,
globalization, emerging employment relationships, and increasing workforce diversity
ST
what are the 2 key features of organizations? - ANS 1) they are collective entities
2) members have a collective sense of purpose
difference between remote work vs. telework - ANS remote work is when employees work
away from the organizations traditional common worksite vs. telework is when employees work
form home or other non-work settings one or more days per month
4 reasons why corporate leaders embrace fads instead of researched OB methods - ANS 1.
due to being bombarded with several ideas from many resources (hard to decipher which has
good evidence)
